Wolf Chili

[cowgirl]

I just got an e-mail back regarding Wolf brand chili sold here in the mid-west.

"Thank you for your enquiry. We have checked the ingredients on the wolf

brand chili, and there is no mention of gluten In them. I also ran a searh

query on the web just to confirm and there are no articles relating to wolf

brand chili and the mention of gluten. I believe you will be safe purchasing

this product

On the remainder of our product list we carry predominantly gluten free

products, except the breads (naan), but to make sure it would be easier if

you identified specific products you may be interested in and we will

confirm the ingredients for you

Thank you

Sincerely,

Asianfoodcompany.com

www.asianfoodcompany.com

Business Hours : 9am - 7pm Mon - Fri

9am - 3pm Sat

Sunday Closed"

I can't tell from the answer if it is safe to use or not. At first it sounds like she was looking for the actual word "gluten", but then she does seam to know that gluten is in bread......so, I am not sure.

Has anyone else been able to figure out if it is safe?

I have also heard (or read) that Hormel chili is gluten free.....is it so?

Thank you for your replies,

I don't know what I would do without people like you who care enough to help others with the knowledge you have already learned.

When I preview this post mysignature does not come up...

One of these days I might figure this out.

anyway, Thanks, Tracy

[VegasCeliacBuckeye]

That has to be the lamest answer I have ever seen.....she did a google search to find out if their product has gluten?? LOL!

Try this contact#...................

To order cans of Wolf Brand Chili please write to:

Al Hopkins & Associates

PO Box 617 - 125 N. Commerce

Corsicana, TX 75110

Or call 903-874-5601

* All sizes and flavors may not necessarily be available through mail order.

[Smunkeemom]

I just got an e-mail back regarding Wolf brand chili sold here in the mid-west.

"Thank you for your enquiry. We have checked the ingredients on the wolf

brand chili, and there is no mention of gluten In them. I also ran a searh

query on the web just to confirm and there are no articles relating to wolf

brand chili and the mention of gluten. I believe you will be safe purchasing

this product

On the remainder of our product list we carry predominantly gluten free

products, except the breads (naan), but to make sure it would be easier if

you identified specific products you may be interested in and we will

confirm the ingredients for you

Thank you

Sincerely,

Sagar Patel

Asianfoodcompany.com

sagar@asianfoodcompany.com

www.asianfoodcompany.com

FAX: 281-791-0259

TEL: 832 641 9416

Business Hours : 9am - 7pm Mon - Fri

                          9am - 3pm Sat

                          Sunday Closed"

I can't tell from the answer if it is safe to use or not. At first it sounds like she was looking for the actual word "gluten", but then she does seam to know that gluten is in bread......so, I am not sure.

Has anyone else been able to figure out if it is safe?

I have also heard (or read) that Hormel chili is gluten free.....is it so?

Thank you for your replies,

I don't know what I would do without people like you who care enough to help others with the knowledge you have already learned.

When I preview this post mysignature does not come up...

One of these days I might figure this out.

anyway, Thanks, Tracy

<{POST_SNAPBACK}>

I am not sure what that meant either. I hate it when I call the company or email them and they respond like that.

I have heard that Hormel Chili with beans is gluten-free and it does say corn flour but it also says modified food starch so I worry, I can't seem to get ahold of them

in the meantime I have been making homemade chili

1lb ground beef

1 large can Rotel

2 cans kidney beans

1 pkg. Williams Chili seasoning (it's gluten-free and is really good too, I get it at walmart)

you can double the recipe and it freezes really well.

hope that I helped.

EDIT: LOOK WHAT I FOUND!!!! Open Original Shared Link

[cowgirl]

Thank you so much!

I have printed out the Hormel gluten free list.

I am also going to try the homemade chili, it sounds great.

I will call the dealer here in Texas tomorrow and will let you know what they say.

You guys are the greatest!

[cideas]

I am not sure what that meant either. I hate it when I call the company or email them and they respond like that.

I have heard that Hormel Chili with beans is gluten-free and it does say corn flour but it also says modified food starch so I worry, I can't seem to get ahold of them

in the meantime I have been making homemade chili

1lb ground beef

1 large can Rotel

2 cans kidney beans

1 pkg. Williams Chili seasoning (it's gluten-free and is really good too, I get it at walmart)

you can double the recipe and it freezes really well.

hope that I helped.

EDIT: LOOK WHAT I FOUND!!!! Open Original Shared Link

<{POST_SNAPBACK}>

I don't see any problem with the response the company has given. They have obviously been very clear that they dont really know, their website does not advertise that they are an expert on gluten free products, yet the answer you recieved only states that as far as they know, the product is safe to use.

Why would surfing the web for articles also get a LOL response. I think it shows that the company atleast cares enough about an enquiry to use any resource they may have to answer the query.

[KaitiUSA]

I just got an e-mail back regarding Wolf brand chili sold here in the mid-west.

"Thank you for your enquiry. We have checked the ingredients on the wolf

brand chili, and there is no mention of gluten In them. I also ran a searh

query on the web just to confirm and there are no articles relating to wolf

brand chili and the mention of gluten. I believe you will be safe purchasing

this product

If a company emailed me and told me they ran a search on it to find out if it was gluten I would not buy anything from that company ever again..that's just insane.

At least they put forth the effort to try to answer your question..I would be very leery of purchasing anything from them though. A simple I don't know from them would have been better.

There would have to be someone from that company or affiliated with the company that would know...I would be very skeptical of buying something from someone who does not know their own ingredients. Who knows what you could be eating if they don't know what's in it

[cideas]

      If a company emailed me and told me they ran a search on it to find out if it was gluten I would not buy anything from that company ever again..that's just insane.

At least they put forth the effort to try to answer your question..I would be very leery of purchasing anything from them though. A simple I don't know from them would have been better.

There would have to be someone from that company or affiliated with the company that would know...I would be very skeptical of buying something from someone who does not know their own ingredients. Who knows what you could be eating if they don't know what's in it

<{POST_SNAPBACK}>

You are entitled to your opinion, and i appreciate you putting it out there. That way companies can take care in the way they answers peoples enquiries in the future.

We at the Asianfoodcompany.com try our best to answer all our customers enquiries, and also more importantly try to answer eveyones questions in a timely manner. We are only human and perhaps our answers may not always be to everyone's expectations, but should that mean that potential customers are warned off from buying from us?

I think that is a little harsh, especially since we were trying to sincerely answer someones question. it is the first question we have been asked of this nature, and thought we were doing all we could to answer the question. We carry over 4000 different products, and if our customers or people feel we should know every single answer to every single question on our products then perhaps we should work on that. It would definately be in our favor, and we would be able to help our customers better. Therefore I appreicate your comments, and i sincerely apologize to the person who recieved the reply from us for any inconverneince we may have caused by our non-knoweledge of the question in point.

I hope my answer on this forum will help in letting customers know that the asianfoodcompany.com cares how it conducts its business, and how it deals with its customers.

thank you

[angel-jd1]

That is quite bizzar, cideas first posed as a genuine poster here on the site, then in the next post is now affiliated with this company hummmmmmmmm wierd.

I don't see any problem with the response the company has given. They have obviously been very clear that they dont really know, their website does not advertise that they are an expert on gluten free products, yet the answer you recieved only states that as far as they know, the product is safe to use.

Why would surfing the web for articles also get a LOL response. I think it shows that the company atleast cares enough about an enquiry to use any resource they may have to answer the query.

You are entitled to your opinion, and i appreciate you putting it out there. That way companies can take care in the way they answers peoples enquiries in the future.

We at the Asianfoodcompany.com try our best to answer all our customers enquiries, and also more importantly try to answer eveyones questions in a timely manner. We are only human and perhaps our answers may not always be to everyone's expectations, but should that mean that potential customers are warned off from buying from us?

I think that is a little harsh, especially since we were trying to sincerely answer someones question. it is the first question we have been asked of this nature, and thought we were doing all we could to answer the question. We carry over 4000 different products, and if our customers or people feel we should know every single answer to every single question on our products then perhaps we should work on that. It would definately be in our favor, and we would be able to help our customers better. Therefore I appreicate your comments, and i sincerely apologize to the person who recieved the reply from us for any inconverneince we may have caused by our non-knoweledge of the question in point.

I hope my answer on this forum will help in letting customers know that the asianfoodcompany.com cares how it conducts its business, and how it deals with its customers.

thank you

Personally I'm with Katie if they can't take the time to do the scientific research on their products then I don't care to spend my money with their company. Scientific research does NOT consist of google-ing chili and gluten to see what you come up with.

Celiac is a serious condition and this company is not taking it seriously.

-Jessica

[cideas]

That is quite bizzar, cideas first posed as a genuine poster here on the site, then in the next post is now affiliated with this company hummmmmmmmm wierd.

Personally I'm with Katie if they can't take the time to do the scientific research on their products then I don't care to spend my money with their company. Scientific research does NOT consist of google-ing chili and gluten to see what you come up with.

Celiac is a serious condition and this company is not taking it seriously.

-Jessica

<{POST_SNAPBACK}>

If we did not take it seriously, we would not offer our apology on this forum or even reply to the original poster by email again to express our apology for our lack of knoweledge on the topic and our promise to try and do so better in the future. We accept that we should know more about this issue and wish to offer our apology to anyone with this condition if we have offended anyone regarding our handling of this situation and in answering the question put forward to our company. Our response to our lack of knoweledge on the topic has been to dedicate more time to find out about the condition and hopefully be better equiped to answer peoples questions in the future. We also intend on being able to offer customers a chance to purchase a variety of gluten free products , but only after we have fully understood the condition itself. Once again, Asianfoodcompany.com would like to apologize sincerely for offending anyone with the answer it had given to the original poster. Thank you

[tarnalberry]

I think we're partly dealing with a communication issue here. They say "web search" and we imply one thing when they may mean another. They DID research their product ingredients. It's easy to make assumptions about what people mean in their emails, but I think it comes down to a "we're not familiar with this sort of thing, and want to answer well, but don't know how". It's like the first few days on the job - you may know about some stuff, but not others, and if someone asks you a question, even with research, if you're not familiar enough with what you just started working on, your answer may sound a bit silly to an expert.

Personally, I find the really dumb responses to be the ones that say "we don't know what's in our source ingredients, so can't tell you if it's safe or not". I mean, how do you NOT know what's in the food you are selling and are responsible for?!

[Rusla]

I think we're partly dealing with a communication issue here.  They say "web search" and we imply one thing when they may mean another.  They DID research their product ingredients.  It's easy to make assumptions about what people mean in their emails, but I think it comes down to a "we're not familiar with this sort of thing, and want to answer well, but don't know how".  It's like the first few days on the job - you may know about some stuff, but not others, and if someone asks you a question, even with research, if you're not familiar enough with what you just started working on, your answer may sound a bit silly to an expert.

Personally, I find the really dumb responses to be the ones that say "we don't know what's in our source ingredients, so can't tell you if it's safe or not".  I mean, how do you NOT know what's in the food you are selling and are responsible for?!

<{POST_SNAPBACK}>

If the Asian Food Company has over 4000 brands of food it would behove them to have a binder with each food and it's ingredients listed. Most companies that sell food do contain a book with such things in it if they don't then they are plain stupid. No one can possibly know off the top of their head all their products and what is in them. It is absolutely absurd of them to think that was the question. But when I ask a company if any of their foods have gluten in them, I do expect them to answer with which ones do or don't. Just like restaurants that also have gluten free menu articles need to have it available to all patrons or at the very least the staff. If the food company wrote to me and said: "This may take a few weeks because, we have x many products and it may take three weeks for me to get back to you because we need to go through all the lists. That would not bother me in the least nor do I think it would bother others who are asking such questions. It would be beneficial if all food companies that have websites, list their products and when you click on the product it gives the read out like no eggs, dairy, nuts, or gluten at the top and then the list of ingredients. There are more than celiacs who read labels, many of us had to because of other food allergies...such as msg etc.

Rusla

[cideas]

If the Asian Food Company has over 4000 brands of food it would behove them to have a binder with each food and it's ingredients listed. Most companies that sell food do contain a book with such things in it if they don't then they are plain stupid. No one can possibly know off the top of their head all their products and what is in them. It is absolutely absurd of them to think that was the question. But when I ask a company if any of their foods have gluten in them, I do expect them to answer with which ones do or don't. Just like restaurants that also have gluten free menu articles need to have it available to all patrons or at the very least the staff. If the food company  wrote to me and said: "This may take a few weeks because, we have x many products and it may take three weeks for me to get back to you because we need to go through all the lists. That would not bother me in the least nor do I think it would bother others who are asking such questions. It would be beneficial if all food companies that have websites, list their products and when you click on the product it gives the read out like no eggs, dairy, nuts, or gluten at the top and then the list of ingredients. There are more than celiacs who read labels, many of us had to because of other food allergies...such as msg etc.

Rusla

<{POST_SNAPBACK}>

Once again, all we can do is apologize and try and do better for the future. I like your idea for a book containing all this information about the products, and we will get to work on that. We do have suffecient information on a lot of our products, but i think you are absolutely right, that as a company we must be more responisble, and continuously try to do the right thing by our customers. Thank you so much for all this valuable advice. It will prove invaluable as we go forward and grow as a company. Thank you all very much. Asianfoodcompany.com

[KaitiUSA]

Once again, all we can do is apologize and try and do better for the future. I like your idea for a book containing all this information about the products, and we will get to work on that. We do have suffecient information on a lot of our products, but i think you are absolutely right, that as a company we must be more responisble, and continuously try to do the right thing by our customers.  Thank you so much for all this valuable advice. It will prove invaluable as we go forward and grow as a company. Thank you all very much. Asianfoodcompany.com

<{POST_SNAPBACK}>

I do have to applaud you for coming on this site and apologizing for the lack of knowledge with the response. It shows you do have an interest in learning about it and are at least trying. Some companies would blow this off and continue to let it happen. The fact that you are trying to do something speaks volumes.

[Carriefaith]

Once again, all we can do is apologize and try and do better for the future.

That is great news I think it is great that your company is trying to learn more about celiac disease. Also, I think it was good that you tried to respond even if you didn't know for sure, at least you responded Sometimes companies just ignore us, that is worse in my opinion.

[cideas]

That is great news    I think it is great that your company is trying to learn more about celiac disease. Also, I think it was good that you tried to respond even if you didn't know for sure, at least you responded  Sometimes companies just ignore us, that is worse in my opinion.

<{POST_SNAPBACK}>

I would like to thank all of you for your kind words. I really do appreciate them. This forum has opened our eyes and made us more aware. Whilst researching it would be a great help if our company can call upon your expertises and experience in this area to help us to help other customers with their enquiries. thank you