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Bath And Body Works

minibabe

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minibabe Contributor
minibabe
Posted

So, I have been franticly running around to try and make sure everything that I use is gluten-free. So I emailed bath and body works and here is what they had to say:

Case # 965480

Dear Amanda,

Thank you for e-mailing us. It's wonderful to have customers like you who want to know more about Bath & Body Works and the products and services we offer. Because we have so many products we do not have a catalog that lists gluten and non-gluten products. We would need you to send us a couple of product names that you are interested in and can get in touch with our product specialists to see if those particular products contain gluten.

Thanks again for contacting us. We hope you will continue to enjoy your favorites from Bath & Body Works and The White Barn Candle Co. If we can do anything else for you, please feel free to reply to this e-mail (please do not change the subject line) or call us at 1-800-395-1001.

Sincerely,

Pat Nelson

Pat Nelson

Customer Relations Representative

I was extremely displeased with the response and was wondering if I should email them back and what I should say.

THanks

Amanda

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darlindeb25 Collaborator
darlindeb25
Posted

Yes, their response was an extremely poor response. I will say though, I use some of their body and lotions and have never had a reaction, gluten wise. Their Moonlight Path does cause me to have an asthma like reaction. I use Sweet Pea, White Tea and Ginger, Peony, and I used the Vanilla. None of them cause any type of reaction with me. I never use anything with oats in it. Deb

tiredofdoctors Enthusiast
tiredofdoctors
Posted

I'd just write a note back telling them that, given that they have little regard for keeping abreast of the ingredients in their products, and for the lack of interest in the the health of their consumers, that you will no longer be using their products. In addition, you will be posting their response on the Celiac forum so that other gluten-intolerant patients will know of their apathy, and you will also encourage your friends to discontinue purchasing their products. At least you might get their attention.

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