Cover-your-ass-girl Saga Continues

[queenofhearts]

OH boy, this just keeps getting better. Here's my latest communique from the "Beautiful" People at CoverGirl:

GRRRRR. I'm sure my Dr. would write them but can anyone explain WHY he has to????? Or why the answer should take so long? (Please note that my very simple question was as follows: does Outlast Lipstick contain outsourced fragrances?)

Leah

Response (RightNow Administrator) - 06/09/2006 06:12 PM

Thanks for getting back in touch, Leah.

I can certainly understand your frustration in trying to find products that are gluten free because of gluten intolerance. As someone who suffers from allergies, I certainly appreciate why you're interested in ingredient information. In our Consumer Relations office, we're provided with the same ingredient information that you see on product packages. For that reason - and for your safety - we request physicians write to us with very specific information so that we can have it researched as thoroughly as possible.

Your doctor may send a written request on office letterhead to:

Consumer Relations

PO Box 599

Cincinnati OH 45201

Attn:

Be sure to clearly indicate the full product name, fragrance, color/shade as written on the product which interests you.

Once we receive your doctor's request, we'll research your inquiry and hope to provide a response in approximately four weeks.

Please understand that we have your best interest at heart by following a strict process for ingredient information requests. If your doctor is anything like mine, he or she will be more than happy to send the letter.

We appreciate your patience.

Pat

CG Team

[jerseyangel]

This reply always kills me! I can only imagine what my Gastroenterologist would say if I asked him to write a letter to a cosmetic company to check ingredients! These companies need to get a grip

[Smunkeemom]

I hate it when they do that.

I emailed a company once asking about whether or not the modified food starch in one of their products had wheat in it and they replied along the lines of

"gluten intolerance is a serious disease, please ask your doctor before eating our products, we don't have knowledge of the gluten content."

like my doctor would know!