Outlast Is Gluten-free!

[queenofhearts]

Here's the scoop, ladies-- (& I suppose, gentlemen who might need kissable ladies!)--

My reply comes first, then their message, &c.

Thank you! This is exactly the information I needed! I only wish you had divulged it a bit more readily.

I am truly thrilled that Outlast is safe for me, since it is such a wonderful product. But even if the answer had been no, I would be grateful for your understanding of my needs.

For the sake of other Celiac customers-- & for the good of your business!-- please consider compiling a list of your gluten-free products, as some other cosmetic manufacturers do. It would be an enormous help to those of us who must be scrupulous in avoiding gluten.

Celiac disease is much more common than most people realize, & there are several other medical conditions that also require avoiding gluten. There are a number of Celiac websites, & companies that offer such lists receive great publicity there, and intense loyalty from customers! Neutrogena & Burt's Bees, among others, are mentioned again & again for their very specific & readily available gluten information. I would be delighted if CoverGirl were to join the ranks of "The Good Guys."

Even if only a few of your products are gluten-free, the peace of mind that comes when we feel we can really trust a manufacturer to take our concerns seriously creates very grateful customers. (And most Celiacs will avoid buying from any company that does not provide such information, since the risk of gluten is too great.)

I will post your information about Outlast on Celiac.com, but please do consider a comprehensive list. I assure you it would create a lot of new customers!

Thank you,

Leah

----- Original Message -----

From: <covergirl@custhelp.com>

To: <curiouser@mindspring.com>

Sent: Tuesday, June 20, 2006 2:45 PM

Subject: Thanks for Contacting CoverGirl. [incident: 060601-000256]

Subject

---------------------------------------------------------------

Hi, I've just been diagnosed with Celiac disease & must avoid all products co...

Discussion Thread

---------------------------------------------------------------

Response (RightNow Administrator) - 06/20/2006 02:45 PM

Thanks for your reply, Leah.

Our consumers mean a great deal to us, and we're sorry you were unhappy with the service you received when you contacted us. I'm sharing your report with our Consumer Relations Manager.

It may be helpful to know that Outlast Lip Color does not contain a fragrance. As mentioned in a previous email, if wheat and/or gluten aren't directly added to a product by us, these ingredients won't be listed on our packages. I've checked the ingredient statement and wheat, barley, oats, and rye have not been added. Therefore, Outlast Lip Color is gluten-free.

Also, Cover Girl is a division of Procter & Gamble. The Chairman of the Board, President and Chief Executive is A. G. Lafley.

I hope this information is helpful. We appreciate your loyalty and thank you again for getting in touch with us.

Christina

Cover Girl Team

Customer - 06/09/2006 07:01 PM

I don't doubt that my doctor would be willing to provide a letter. I simply

don't understand why it is necessary to take his time with this, or why it

should take 4 weeks to find out the answer. I can tell you in four words

the ingredient sources that are dangerous to me: wheat, barley, rye & oats.

That is what my doctor will tell you too. In fact, it is common knowledge &

other companies seem able to comprehend that.

And in point of fact, all I was asking in my e-mail of the 5th is WHETHER OR

NOT there is an outsourced fragrance component to Outlast lipsticks. WHY IS

THIS SO HARD????

Surely someone in your company knows the answer! There are thousands of

gluten-intolerant women out here-- it seems to me it would be to your

company's advantage to court our business instead of giving us so many hoops

to jump through for the answer to some very simple questions. There are many

cosmetic companies that are far more forthcoming with information, & believe

me, you are driving me in their direction! I love my Outlast Lipstick, but

I do NOT love your company's attitude!

I still haven't been given the name of a company executive as I requested in

my past e-mail. Please include that information in your reply.

Yours sincerely,

Leah

[penguin]

That's great! That makes a world of sense that they're owned by Procter & Gamble. For future reference, they list gluten on their labels, but always give out a CYA statement.

[CarlaB]

Thanks for posting. I've been using Outlast and have not had a problem. I'm glad to have the confirmation that it is gluten-free.