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Optimum Health Resource/york: Anyone Received Their Test Results In The Past Couple Of Months?

kimjoy24

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kimjoy24 Apprentice
kimjoy24
Posted

I sprung for the full 96-food panel test from Optimum Health Resource, took it over Memorial Day weekend and had it in the mail the day after Memorial Day. They claim it takes 4-6 weeks from the time they receive the sample to have the lab perform their analysis. Well, now it is mid-August and I still don't have my test results. I emailed them first, and no response. So I started calling them 2-3 weeks ago. I spoke to the same man, John, each time, and he indicated the lab had conducted their tests on my sample back in June, and that I should have received my test results by now. Last Thursday, the last time I called, he indicated that I should have my results e-mailed to me the next day. Well, here it is a week later and still nothing.

So has anyone else had an issue with them? And if so, do you have any contact information for a supervisor? I don't want to have to become the annoying pestering customer, but I will do what it takes to finally get a hold of my test results.

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