Absolutely The Worst Day At Work....ever!

[blueeyedmanda]

So I work in a hospital which does clinical trials, and every 2 years the group who supports out trials comes to do an audit and make sure the treatments and data all match up. This is my first audit since I started right after they had their last one. So today and tomorrow are the audit days. Stress preparing for it is hard enough....but this group also brought 2 people they are training....which is slowing down things a lot. I don;t have a problem with on the job training but they should not bring them to a large hospital and try audit 12 patients. They pick 12 patient/cases to audit and we are informed 2 weeks prior to the audit which ones they are. So the one woman going over one of my cases never made it past the eligibilty criteria today since she had to keep jumping up to help the other people....which means I didnt get any actual work done now for 3 weeks....since we prepared and that is important...since if your hospital comes up with a lot of serious infractions then you will not be able to put people on any more trials for a certain period of time.

We are not in that kind of boat, but this one lady who had no idea what was going on and did not believe a word we said. Then the woman told me I was all wrong and one of the other drs auditing had to show her I was completly correct....but the one that tops it is Radiology has not been measuring a certain lesion and we had no control over it...our MD commented on the patients disease status. It was written documentation and all. The woman told me at that point I had no idea how to even do my job....After 8 hrs of plain hell...I almost broke down into tears...this was too much. Sheesh!

Anyway just had to rant for a bit...since things are going so slow, this will continue all day tomorrow, it should have been finished today and we would have the exit interview in the morning....guess not...Thanks for listening!!!

[SunnyDyRain]

I'm sorry your so stressed. Audits can be hard. We just went through a sales tax audit at work, that had our accountant on edge for weeks. My boyfriend is an Auditor and he is trained to be skeptical of everything. It's not personal, but they need to understand things that you take for granted. They are there to find problems, and they will try very hard to. It's just what Auditors do.

Go a head and rant... it's your right.

[little d]

Amanda, is this Audit part of JCAHO, when we have these people come everybody goes crazy. Fortunate for me I work nights and I have yet to see JCAHO people coming around asking me any questions, thank goodness. I am a patient care tech and all the techs joke that if they come and ask you personally questions we usually say heres my nurse ask her. The RN's really love that one.

donna

[blueeyedmanda]

Amanda, is this Audit part of JCAHO, when we have these people come everybody goes crazy. Fortunate for me I work nights and I have yet to see JCAHO people coming around asking me any questions, thank goodness. I am a patient care tech and all the techs joke that if they come and ask you personally questions we usually say heres my nurse ask her. The RN's really love that one.

donna

nope, Not JCAHO. We do our cancer trials (some of them) through a Cooperative Group. The group is who is doing our audit.

I hate when JCAHO comes. When I was in the lab I worked 2nd shift so I barely saw them either...but they interupt your work and when you are working doing stat tests that is the last thing you need.

I do have to say, you always know when JCAHO is coming...everything and everyone acts like this proper person.

[jerseyangel]

Aw Amanda,

I'm sorry that this audit had been so rough on you. Sounds brutal....

I'm glad you can at least come here to get it off your chest. (and pop over to the Tickle thread for a quick smile )

[angel-jd1]

I'm sorry you had such a bad day. I hope today goes much better!!

-Jessica

[Worriedwife]

As a former auditor, I will say that these people have to be professionally skeptical. But that woman was way out of line to tell you that you have no idea of how to do your job. Sounds like she's got issues, and something to prove to someone. I would just be patient, do the best you can, and have a drink when they're gone.