Jump to content
This site uses cookies. Continued use is acceptance of our Terms of Use and Privacy Policy. More Info... ×
  • Welcome to Celiac.com!

    You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.




  • Celiac.com Sponsor (A1):



    Celiac.com Sponsor (A1-M):


  • Get Celiac.com Updates:
    Support Our Content
    eNewsletter
    Donate

Replies For Clarins, Origins And Caudalie


Lisa16

Recommended Posts

Lisa16 Collaborator

Three more replies have come in. Some are confusing.

Caudalie writes:

Good Morning Lisa,

Thank you for your interest in CAUDALIE!

I am pleased to inform you that ALL CAUDALIE products, including our masks, are Gluten-free. Our Gentle Cleanser has oat extract and not gluten.

Should you have any further questions or desire additional assistance, please do not hesitate to contact us.

Again, we thank you for your interest in CAUDALIE!

Best regards,

Terry

Terry Swaner

Consumer Service

CAUDALIE USA, Inc.

Direct: 214-635-2205

Toll-free: 1-866-826-1615, ext. 225

NB-- I am really not clear about the oat extract part. Would it not have gluten?

Here is the response from Clarins. They are including RICE in their gluten list!:

Hello:

Thank you for joining us on www.clarins.com and taking the time to

write. Your beauty concerns are important to us and we will do our

best to guide you in making a wise beauty choice.

The following Clarins products contain Wheat (Triticum Vulgare) Germ

Oil, Hydrolyzed Wheat Protein, Barely-Hodeum Vulgare, Rice (Oryza

Sativa) Starch, and/or Oats (Avena Sativa):

Moisture Quenching Hydra-Balance Cream

Moisture Quenching Hydra-Balance Lotion

Moisture Quenching Hydra-Balance Lotion SPF 15

Energizing Morning Cream

Renew-Plus Night Lotion

Line Prevention Multi-Active Day Cream-All Skin Types

Line Prevention Multi-Active Day Cream-Gel

Line Prevention Multi-Active Day Cream-For Dry Skin

Line Prevention Multi-Active Day Lotion SPF 15

Extra-Firming Day Cream All Skin Types

Extra-Firming Day Cream "Speciale"

Extra-Firming Day Lotion S.P.F 15

Extra-Firming Facial Masks

Extra-Firming Age-Control Lip & Contour Care

Extra-Firming Concentrate

Gentle Day Cream

Gentle Day Lotion

Gentle Night Cream

Super Restorative Day Cream

Truly Matte Hydra-Matte Lotion

Truly Matte Ultra-Matte Rebalancing Lotion

Truly Matte Pure and Radiant Mask

Truly Matte Pore Minimizing Serum

Truly Matte Blemish Control

Bright Plus HP Firming Brightening Serum

Bright Plus HP On-The-Spot Brt Corrector

Bright Plus HP Protective Brightening Day Lotion SPF 20

Bright Plus HP Repairing Brightening Night Cream

Advanced Extra-Firming Eye Contour Cream

Eye Contour Balm

Eye Contour Balm -"Special"

Eye Revive Beauty Flash

Skin-Smoothing Eye Mask

Super Restorative Total Eye Concentrate

Super Restorative Decollete and Neck Concentrate

HydraQuench Cream

HydraQuench Rich Cream

HydraQuench Lotion SPF 15

Beauty-Flash Balm

Line Prevention Multi-Active Serum

Total Double Serum

CLARINSMEN Moisture Balm

CLARINSMEN Moisture Gel

CLARINSMEN Fatigue Fighter

CLARINSMEN Shine-Free Gel

CLARINSMEN Total Wrinkle Control

Sun Tinted Gel

Eau Dynamisante Re-Vital Shampoo

Bath and Shower Concentrate-Tonic

Bath and Shower Concentrate-Relax

Energizing Emulsion

Moisture-Rich Body Lotion

Le Rouge Lipstick

Le Rouge Pearl Shimmer Lipstick

Colour Tint

Instant Light Perfecting Touch

True Radiance Foundation

Extra-Firming Foundation

Pure Volume Mascara

Pure Curl Mascara

Wonder Volume Mascara

Compact Powder Blush

If you need any information about any Clarins product that may or may

not appear on this list please contact us.

We trust that you found www.clarins.com a convenient source of beauty

information. Your comments and questions help us to continuously meet

and better address the needs and desires of our customers. We invite

you to take advantage of our 'face to face' beauty service offered by

our skilled Skin Care Specialists at a Clarins retail counter nearest

you.

Best regards,

Kathleen

Clarins On-Line Skin Care Specialist

And last, but not least, we have Origins. They wrote once asking for specific product names. I wrote back with a list. And I got this reply yet again. Perhaps it is a dodge. Their reply:

Thank you for your interest in Origins.

As you may know, our product line is quite extensive. Therefore, in order

to respond to your inquiry regarding gluten, we need to know the exact name

of the product(s) which you use or would be interested in using. We will

then consult our laboratories and share our findings with you.

We trust that the above addresses your concern. Should you have any

further questions, please feel free to contact us. We look forward to

having you visit your favorite Origins location in the near future, and

hope you will continue to look to Origins for product honesty, performance

and concern for the environment.

Sincerely,

Katie Morton

Representative

Global Consumer Communications

At this point, I will see if they respond to the list I gave them, but I doubt it.

It strikes me that companies that can easily say if a product or whole line is gluten free or not are probably better bets for us than companies that hedge or dodge or can't identify gluten-containing ingredients.

Maybe it is best to have a few more expensive but safe things than a whole basketful of iffy products. My recent bad glutening from lip-gloss has really made me think about this in a new light.


Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):



Celiac.com Sponsor (A8-M):



Lisa16 Collaborator

Origins update--

After twice sending them a list of specific products, I was sent a third, identical reply asking me to specify.

At the end of their email, there is a BOLD CAPS paragraph saying that any information disclosed may not be disseminated. I think that speaks for itself right there.

I will consider orgins a write-off. Into the trash go their products...

debmidge Rising Star
Thank you for your interest in Origins.

you have any

further questions, please feel free to contact us. We look forward to

having you visit your favorite Origins location in the near future, and

hope you will continue to look to Origins for product honesty, performance

and concern for the environment.

I applaud their concern for the environment, but what about concern for people?

  • 3 weeks later...
Lisa16 Collaborator

Bad information!

Based on th4e email from Caudalie, I ordered a bottle of their shampoo. It has wheat protein in it.

I am hopping mad at them! Now I have to return the bottle and pay the postage because they told me wrong. The shampoo is NOT okay. :angry:

Lisa

ravenwoodglass Mentor
Bad information!

Based on th4e email from Caudalie, I ordered a bottle of their shampoo. It has wheat protein in it.

I am hopping mad at them! Now I have to return the bottle and pay the postage because they told me wrong. The shampoo is NOT okay. :angry:

Lisa

It looks like this company doesn't know what gluten is and the rep was just looking for the ingredient 'gluten' in the products. Sometimes I get a better result by asking if the products have any 'wheat, rye, barley or oat derived ingredients' including oils and alcohols. It also helps if you have a UPC number to give them, that way they think you have already bought the product. I agree really appretiate your posting their replies, it is very helpful.

Lisa16 Collaborator

I wrote Caudalie about the problem and here is the response I received. Their response is very enlightening, but also worrisome for us in terms of foreign gluten-free certification. As with Weleda, who is certified gluten free according to the German celiac association standards, these terms can vary a great deal.

I am not going to use the shampoo-- and to return it costs aslmost as much as buying it in the first place.

Good Morning Lisa,

I am so glad you brought this information to my attention regarding the wheat protein listing on our shampoo.

Now in 2005, CAUDALIE received certification in France as a gluten-free skin care line. That is why I answered your email the way I did. Apparently the French consider the percentage of wheat protein found in only 3 of our products not enough to disqualify our gluten-free status. When you brought the shampoo listing to my attention, I also found wheat to be listed in 2 face creams

  • 1 year later...
Nadia2009 Enthusiast
The following Clarins products contain Wheat (Triticum Vulgare) Germ

Oil, Hydrolyzed Wheat Protein, Barely-Hodeum Vulgare, Rice (Oryza

Sativa) Starch, and/or Oats (Avena Sativa):

Moisture Quenching Hydra-Balance Cream

Moisture Quenching Hydra-Balance Lotion

Moisture Quenching Hydra-Balance Lotion SPF 15

Energizing Morning Cream

Renew-Plus Night Lotion

Line Prevention Multi-Active Day Cream-All Skin Types

Line Prevention Multi-Active Day Cream-Gel

Line Prevention Multi-Active Day Cream-For Dry Skin

Line Prevention Multi-Active Day Lotion SPF 15

Extra-Firming Day Cream All Skin Types

Extra-Firming Day Cream "Speciale"

Extra-Firming Day Lotion S.P.F 15

Extra-Firming Facial Masks

Extra-Firming Age-Control Lip & Contour Care

Extra-Firming Concentrate

Gentle Day Cream

Gentle Day Lotion

Gentle Night Cream

Super Restorative Day Cream

Truly Matte Hydra-Matte Lotion

Truly Matte Ultra-Matte Rebalancing Lotion

Truly Matte Pure and Radiant Mask

Truly Matte Pore Minimizing Serum

Truly Matte Blemish Control

Bright Plus HP Firming Brightening Serum

Bright Plus HP On-The-Spot Brt Corrector

Bright Plus HP Protective Brightening Day Lotion SPF 20

Bright Plus HP Repairing Brightening Night Cream

Advanced Extra-Firming Eye Contour Cream

Eye Contour Balm

Eye Contour Balm -"Special"

Eye Revive Beauty Flash

Skin-Smoothing Eye Mask

Super Restorative Total Eye Concentrate

Super Restorative Decollete and Neck Concentrate

HydraQuench Cream

HydraQuench Rich Cream

HydraQuench Lotion SPF 15

Beauty-Flash Balm

Line Prevention Multi-Active Serum

Total Double Serum

CLARINSMEN Moisture Balm

CLARINSMEN Moisture Gel

CLARINSMEN Fatigue Fighter

CLARINSMEN Shine-Free Gel

CLARINSMEN Total Wrinkle Control

Sun Tinted Gel

Eau Dynamisante Re-Vital Shampoo

Bath and Shower Concentrate-Tonic

Bath and Shower Concentrate-Relax

Energizing Emulsion

Moisture-Rich Body Lotion

Le Rouge Lipstick

Le Rouge Pearl Shimmer Lipstick

Colour Tint

Instant Light Perfecting Touch

True Radiance Foundation

Extra-Firming Foundation

Pure Volume Mascara

Pure Curl Mascara

Wonder Volume Mascara

Compact Powder Blush

If you need any information about any Clarins product that may or may

not appear on this list please contact us.

We trust that you found www.clarins.com a convenient source of beauty

information. Your comments and questions help us to continuously meet

and better address the needs and desires of our customers. We invite

you to take advantage of our 'face to face' beauty service offered by

our skilled Skin Care Specialists at a Clarins retail counter nearest

you.

Best regards,

Kathleen

Clarins On-Line Skin Care Specialist

Pretty much everything from Clarins has gluten! I have new products I bought over the summer and it is too late to return them. What a waste. I hate Clarins!


Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):



Celiac.com Sponsor (A8-M):



Ahorsesoul Enthusiast

Don't blame you!

Shower a friend with those products whose isn't gluten free.

Nadia2009 Enthusiast
Don't blame you!

Shower a friend with those products whose isn't gluten free.

Yes, true. I have been thinking of which friend could use them.

I wasn't feeling well on Friday and I couldn't figure out anything wrong I ate. But my head was heavy full and I was lethargic and couldn't get up in the morning. Later, I slept in a waiting room. I am usually very alert even when I am sleep deprived. I came to the realization I had put plenty of night cream on Thursday night, something i haven't done for so long. At least, now I know. I used to have sleep attacks and would not know why.

Archived

This topic is now archived and is closed to further replies.

  • Get Celiac.com Updates:
    Support Celiac.com:
    Donate

  • Celiac.com Sponsor (A17):
    Celiac.com Sponsor (A17):





    Celiac.com Sponsors (A17-M):




  • Recent Activity

    1. - Scott Adams replied to Jmartes71's topic in Dermatitis Herpetiformis
      1

      Natural remedies

    2. - Scott Adams replied to miguel54b's topic in Related Issues & Disorders
      1

      Gluten and short-term memory.

    3. - Scott Adams replied to Suze046's topic in Celiac Disease Pre-Diagnosis, Testing & Symptoms
      1

      Reintroduction of Gluten

    4. - Scott Adams replied to Rejoicephd's topic in Coping with Celiac Disease
      2

      Draft gluten-free ciders… can they be trusted ?

    5. - Scott Adams replied to Mykidzz3's topic in Gluten-Free Foods, Products, Shopping & Medications
      1

      High Cost of Gluten-Free Foods


  • Celiac.com Sponsor (A19):



  • Member Statistics

    • Total Members
      131,363
    • Most Online (within 30 mins)
      7,748

    NAC
    Newest Member
    NAC
    Joined

  • Celiac.com Sponsor (A20):


  • Forum Statistics

    • Total Topics
      121.4k
    • Total Posts
      1m

  • Celiac.com Sponsor (A22):





  • Celiac.com Sponsor (A21):



  • Upcoming Events

  • Posts

    • Scott Adams
      While it's always important to approach internal use of essential oils with caution and ideally under the guidance of a qualified professional, your experience highlights the potential of complementary approaches when traditional medicine falls short. Many in the community are also interested in the intersection of natural wellness and gluten-free living, particularly for managing systemic inflammation and its various symptoms, so sharing your story is valuable. Your observation that it may also be helping with bloating is fascinating, as that could point to an overall reduction in inflammation. Thank you for sharing what is working for you!
    • Scott Adams
      It's interesting how a single, clear moment—like struggling during a game—can suddenly connect all the dots and reveal the hidden impact of gluten exposure. Your experience with short-term memory fog is a very real and documented symptom for many individuals with gluten sensitivity, often occurring alongside the other issues you mentioned like mood disturbances, sleep disruption, and digestive irregularity. It's a frustrating and often invisible effect that can make you feel unlike yourself, so that moment of clarity, though born from a tough dominoes match, is actually a powerful piece of self-knowledge. Identifying a specific culprit like that steak strip is a huge win, as it arms you with the information needed to avoid similar pitfalls in the future and protect your cognitive clarity. You are definitely not alone in experiencing this particular set of neurological and physical symptoms; it's a strong reminder of gluten's profound impact on the entire body, not just the digestive system. Supplementation may help you as well.  The most common nutrient deficiencies associated with celiac disease that may lead to testing for the condition include iron, vitamin D, folate (vitamin B9), vitamin B12, calcium, zinc, and magnesium.  Unfortunately many doctors, including my own doctor at the time, don't do extensive follow up testing for a broad range of nutrient deficiencies, nor recommend that those just diagnosed with celiac disease take a broad spectrum vitamin/mineral supplement, which would greatly benefit most, if not all, newly diagnosed celiacs. Because of this it took me decades to overcome a few long-standing issues I had that were associated with gluten ataxia, for example numbness and tingling in my feet, and muscle knots--especially in my shoulders an neck. Only long term extensive supplementation has helped me to resolve these issues.      
    • Scott Adams
      Approximately 10x more people have non-celiac gluten sensitivity than have celiac disease, but there isn’t yet a test for NCGS. If your symptoms go away on a gluten-free diet it would likely signal NCGS. What you're describing is a very common and frustrating experience when reintroducing gluten after a period of avoidance, and your timeline is perfectly consistent with a non-celiac gluten sensitivity. While a celiac reaction can be more immediate, a sensitivity reaction is often delayed, sometimes taking several days to manifest as your body's inflammatory response builds up; the fact that your symptoms returned a few days after reintroduction is a strong indicator that gluten is indeed the culprit, not a coincidence. Your doctor's advice to reintroduce it was necessary to confirm the diagnosis, as the initial negative celiac test and subsequent improvement on a gluten-free diet pointed strongly towards sensitivity. Many in this community have gone through this exact same process of elimination and challenging, and it's wise to reintroduce gently as you did. Given your clear reaction, the best course of action is likely to resume a strict gluten-free diet, as managing a sensitivity is the primary way to control those debilitating symptoms and allow your body to heal fully.
    • Scott Adams
      Your suspicion is almost certainly correct, and you are wise to be cautious. Draft cider is a very common and often overlooked source of cross-contact because the same tap lines are frequently used for both beer and cider; unless a bar has a dedicated line for gluten-free beverages, which is rare, the cider will run through tubing that has previously contained gluten-containing beer, contaminating your drink. The fact that you didn't react at a clean brewery suggests they may have had more meticulous practices or separate lines, but this is the exception, not the rule. Many in the community have had identical experiences, leading them to strictly avoid draft cider and opt for bottled or canned versions, which are poured directly from their sealed container and bypass the contaminated tap system entirely. Switching to bottles or cans is the safest strategy, and your plan to do so is a smart move to protect your health. PS - here are some articles on the topic:    
    • Scott Adams
      Your post really highlights the financial and emotional struggle so many families face. You are not alone in feeling frustrated by the high cost of gluten-free specialty items and the frustrating waste when your daughter can't tolerate them. A great place to start is by focusing on naturally gluten-free whole foods that are often more affordable and less processed, like rice, potatoes, beans, lentils, corn, eggs, and frozen fruits and vegetables—these are nutritional powerhouses that can form the basis of her meals. For the specialty items like bread and pasta, see if your local stores carry smaller, single-serving packages or allow returns if a product causes a reaction, as some companies understand this challenge. Regarding vitamins, that is an excellent next step; please ask her doctor to prescribe a high-quality gluten-free multivitamin, as insurance will often cover prescribed vitamins, making them much more affordable. Finally, connecting with a local celiac support group online can be a treasure trove of location-specific advice for finding the best and most affordable products in your area, saving you both time and money on the trial-and-error process. 
×
×
  • Create New...