Replies For Clarins, Origins And Caudalie

[Lisa16]

Three more replies have come in. Some are confusing.

Caudalie writes:

Good Morning Lisa,

Thank you for your interest in CAUDALIE!

I am pleased to inform you that ALL CAUDALIE products, including our masks, are Gluten-free. Our Gentle Cleanser has oat extract and not gluten.

Should you have any further questions or desire additional assistance, please do not hesitate to contact us.

Again, we thank you for your interest in CAUDALIE!

Best regards,

Terry

Terry Swaner

Consumer Service

CAUDALIE USA, Inc.

Direct: 214-635-2205

Toll-free: 1-866-826-1615, ext. 225

NB-- I am really not clear about the oat extract part. Would it not have gluten?

Here is the response from Clarins. They are including RICE in their gluten list!:

Hello:

Thank you for joining us on www.clarins.com and taking the time to

write. Your beauty concerns are important to us and we will do our

best to guide you in making a wise beauty choice.

The following Clarins products contain Wheat (Triticum Vulgare) Germ

Oil, Hydrolyzed Wheat Protein, Barely-Hodeum Vulgare, Rice (Oryza

Sativa) Starch, and/or Oats (Avena Sativa):

Moisture Quenching Hydra-Balance Cream

Moisture Quenching Hydra-Balance Lotion

Moisture Quenching Hydra-Balance Lotion SPF 15

Energizing Morning Cream

Renew-Plus Night Lotion

Line Prevention Multi-Active Day Cream-All Skin Types

Line Prevention Multi-Active Day Cream-Gel

Line Prevention Multi-Active Day Cream-For Dry Skin

Line Prevention Multi-Active Day Lotion SPF 15

Extra-Firming Day Cream All Skin Types

Extra-Firming Day Cream "Speciale"

Extra-Firming Day Lotion S.P.F 15

Extra-Firming Facial Masks

Extra-Firming Age-Control Lip & Contour Care

Extra-Firming Concentrate

Gentle Day Cream

Gentle Day Lotion

Gentle Night Cream

Super Restorative Day Cream

Truly Matte Hydra-Matte Lotion

Truly Matte Ultra-Matte Rebalancing Lotion

Truly Matte Pure and Radiant Mask

Truly Matte Pore Minimizing Serum

Truly Matte Blemish Control

Bright Plus HP Firming Brightening Serum

Bright Plus HP On-The-Spot Brt Corrector

Bright Plus HP Protective Brightening Day Lotion SPF 20

Bright Plus HP Repairing Brightening Night Cream

Advanced Extra-Firming Eye Contour Cream

Eye Contour Balm

Eye Contour Balm -"Special"

Eye Revive Beauty Flash

Skin-Smoothing Eye Mask

Super Restorative Total Eye Concentrate

Super Restorative Decollete and Neck Concentrate

HydraQuench Cream

HydraQuench Rich Cream

HydraQuench Lotion SPF 15

Beauty-Flash Balm

Line Prevention Multi-Active Serum

Total Double Serum

CLARINSMEN Moisture Balm

CLARINSMEN Moisture Gel

CLARINSMEN Fatigue Fighter

CLARINSMEN Shine-Free Gel

CLARINSMEN Total Wrinkle Control

Sun Tinted Gel

Eau Dynamisante Re-Vital Shampoo

Bath and Shower Concentrate-Tonic

Bath and Shower Concentrate-Relax

Energizing Emulsion

Moisture-Rich Body Lotion

Le Rouge Lipstick

Le Rouge Pearl Shimmer Lipstick

Colour Tint

Instant Light Perfecting Touch

True Radiance Foundation

Extra-Firming Foundation

Pure Volume Mascara

Pure Curl Mascara

Wonder Volume Mascara

Compact Powder Blush

If you need any information about any Clarins product that may or may

not appear on this list please contact us.

We trust that you found www.clarins.com a convenient source of beauty

information. Your comments and questions help us to continuously meet

and better address the needs and desires of our customers. We invite

you to take advantage of our 'face to face' beauty service offered by

our skilled Skin Care Specialists at a Clarins retail counter nearest

you.

Best regards,

Kathleen

Clarins On-Line Skin Care Specialist

And last, but not least, we have Origins. They wrote once asking for specific product names. I wrote back with a list. And I got this reply yet again. Perhaps it is a dodge. Their reply:

Thank you for your interest in Origins.

As you may know, our product line is quite extensive. Therefore, in order

to respond to your inquiry regarding gluten, we need to know the exact name

of the product(s) which you use or would be interested in using. We will

then consult our laboratories and share our findings with you.

We trust that the above addresses your concern. Should you have any

further questions, please feel free to contact us. We look forward to

having you visit your favorite Origins location in the near future, and

hope you will continue to look to Origins for product honesty, performance

and concern for the environment.

Sincerely,

Katie Morton

Representative

Global Consumer Communications

At this point, I will see if they respond to the list I gave them, but I doubt it.

It strikes me that companies that can easily say if a product or whole line is gluten free or not are probably better bets for us than companies that hedge or dodge or can't identify gluten-containing ingredients.

Maybe it is best to have a few more expensive but safe things than a whole basketful of iffy products. My recent bad glutening from lip-gloss has really made me think about this in a new light.

[Lisa16]

Origins update--

After twice sending them a list of specific products, I was sent a third, identical reply asking me to specify.

At the end of their email, there is a BOLD CAPS paragraph saying that any information disclosed may not be disseminated. I think that speaks for itself right there.

I will consider orgins a write-off. Into the trash go their products...

[debmidge]

Thank you for your interest in Origins.

you have any

further questions, please feel free to contact us. We look forward to

having you visit your favorite Origins location in the near future, and

hope you will continue to look to Origins for product honesty, performance

and concern for the environment.

I applaud their concern for the environment, but what about concern for people?

[Lisa16]

Bad information!

Based on th4e email from Caudalie, I ordered a bottle of their shampoo. It has wheat protein in it.

I am hopping mad at them! Now I have to return the bottle and pay the postage because they told me wrong. The shampoo is NOT okay.

Lisa

[ravenwoodglass]

Bad information!

Based on th4e email from Caudalie, I ordered a bottle of their shampoo. It has wheat protein in it.

I am hopping mad at them! Now I have to return the bottle and pay the postage because they told me wrong. The shampoo is NOT okay.

Lisa

It looks like this company doesn't know what gluten is and the rep was just looking for the ingredient 'gluten' in the products. Sometimes I get a better result by asking if the products have any 'wheat, rye, barley or oat derived ingredients' including oils and alcohols. It also helps if you have a UPC number to give them, that way they think you have already bought the product. I agree really appretiate your posting their replies, it is very helpful.

[Lisa16]

I wrote Caudalie about the problem and here is the response I received. Their response is very enlightening, but also worrisome for us in terms of foreign gluten-free certification. As with Weleda, who is certified gluten free according to the German celiac association standards, these terms can vary a great deal.

I am not going to use the shampoo-- and to return it costs aslmost as much as buying it in the first place.

Good Morning Lisa,

I am so glad you brought this information to my attention regarding the wheat protein listing on our shampoo.

Now in 2005, CAUDALIE received certification in France as a gluten-free skin care line. That is why I answered your email the way I did. Apparently the French consider the percentage of wheat protein found in only 3 of our products not enough to disqualify our gluten-free status. When you brought the shampoo listing to my attention, I also found wheat to be listed in 2 face creams

[Nadia2009]

The following Clarins products contain Wheat (Triticum Vulgare) Germ

Oil, Hydrolyzed Wheat Protein, Barely-Hodeum Vulgare, Rice (Oryza

Sativa) Starch, and/or Oats (Avena Sativa):

Moisture Quenching Hydra-Balance Cream

Moisture Quenching Hydra-Balance Lotion

Moisture Quenching Hydra-Balance Lotion SPF 15

Energizing Morning Cream

Renew-Plus Night Lotion

Line Prevention Multi-Active Day Cream-All Skin Types

Line Prevention Multi-Active Day Cream-Gel

Line Prevention Multi-Active Day Cream-For Dry Skin

Line Prevention Multi-Active Day Lotion SPF 15

Extra-Firming Day Cream All Skin Types

Extra-Firming Day Cream "Speciale"

Extra-Firming Day Lotion S.P.F 15

Extra-Firming Facial Masks

Extra-Firming Age-Control Lip & Contour Care

Extra-Firming Concentrate

Gentle Day Cream

Gentle Day Lotion

Gentle Night Cream

Super Restorative Day Cream

Truly Matte Hydra-Matte Lotion

Truly Matte Ultra-Matte Rebalancing Lotion

Truly Matte Pure and Radiant Mask

Truly Matte Pore Minimizing Serum

Truly Matte Blemish Control

Bright Plus HP Firming Brightening Serum

Bright Plus HP On-The-Spot Brt Corrector

Bright Plus HP Protective Brightening Day Lotion SPF 20

Bright Plus HP Repairing Brightening Night Cream

Advanced Extra-Firming Eye Contour Cream

Eye Contour Balm

Eye Contour Balm -"Special"

Eye Revive Beauty Flash

Skin-Smoothing Eye Mask

Super Restorative Total Eye Concentrate

Super Restorative Decollete and Neck Concentrate

HydraQuench Cream

HydraQuench Rich Cream

HydraQuench Lotion SPF 15

Beauty-Flash Balm

Line Prevention Multi-Active Serum

Total Double Serum

CLARINSMEN Moisture Balm

CLARINSMEN Moisture Gel

CLARINSMEN Fatigue Fighter

CLARINSMEN Shine-Free Gel

CLARINSMEN Total Wrinkle Control

Sun Tinted Gel

Eau Dynamisante Re-Vital Shampoo

Bath and Shower Concentrate-Tonic

Bath and Shower Concentrate-Relax

Energizing Emulsion

Moisture-Rich Body Lotion

Le Rouge Lipstick

Le Rouge Pearl Shimmer Lipstick

Colour Tint

Instant Light Perfecting Touch

True Radiance Foundation

Extra-Firming Foundation

Pure Volume Mascara

Pure Curl Mascara

Wonder Volume Mascara

Compact Powder Blush

If you need any information about any Clarins product that may or may

not appear on this list please contact us.

We trust that you found www.clarins.com a convenient source of beauty

information. Your comments and questions help us to continuously meet

and better address the needs and desires of our customers. We invite

you to take advantage of our 'face to face' beauty service offered by

our skilled Skin Care Specialists at a Clarins retail counter nearest

you.

Best regards,

Kathleen

Clarins On-Line Skin Care Specialist

Pretty much everything from Clarins has gluten! I have new products I bought over the summer and it is too late to return them. What a waste. I hate Clarins!

[Ahorsesoul]

Don't blame you!

Shower a friend with those products whose isn't gluten free.

[Nadia2009]

Don't blame you!

Shower a friend with those products whose isn't gluten free.

Yes, true. I have been thinking of which friend could use them.

I wasn't feeling well on Friday and I couldn't figure out anything wrong I ate. But my head was heavy full and I was lethargic and couldn't get up in the morning. Later, I slept in a waiting room. I am usually very alert even when I am sleep deprived. I came to the realization I had put plenty of night cream on Thursday night, something i haven't done for so long. At least, now I know. I used to have sleep attacks and would not know why.