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Dove Chocolate

rtc

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rtc Apprentice
rtc
Posted

Talked to them today about their sugar-free silky peanut butter

candy.Their phone number leads to a very nice setup where they

provide allergy info including gluten;turns out that all Dove

candy is OK,according to their phone setup.

But... this particular item was not mentioned so talked to

a rep ;turns out that while all the candy is fine as to ingredients

it is made on lines that might expose it to CC.

So it could be contaminated.....or not.

Had a nice talk and "educated" the rep to the fact that the

product being "gluten-free" is not enough;it must also be free

of CC,too or else it is not "gluten-free";we really can't afford

being gluten testers.

It is sad how a company would go to all this trouble and fuss

and yet not know this.

The rep is now aware that a "little" gluten does as much harm

as a "lot" of it.

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Lisa Mentor
Lisa
Posted

Talked to them today about their sugar-free silky peanut butter

candy.Their phone number leads to a very nice setup where they

provide allergy info including gluten;turns out that all Dove

candy is OK,according to their phone setup.

But... this particular item was not mentioned so talked to

a rep ;turns out that while all the candy is fine as to ingredients

it is made on lines that might expose it to CC.

So it could be contaminated.....or not.

Had a nice talk and "educated" the rep to the fact that the

product being "gluten-free" is not enough;it must also be free

of CC,too or else it is not "gluten-free";we really can't afford

being gluten testers.

It is sad how a company would go to all this trouble and fuss

and yet not know this.

The rep is now aware that a "little" gluten does as much harm

as a "lot" of it.

I have never had the product you spoke of. But, I think that it will be hard to find a product that can guarantee it's "gluten free" status unless it is independently tested. Legally and financially, most companies won't do it.

Even though many products contain no gluten ingredients, to declare that it is "gluten free" (which is voluntary at this point in time in the US, and no standard is established), would be a liability issue.

So, because a company won't declare a produce "gluten free", does not mean that it not gluten free, and safe for people who have Celiac to consume.

Lisa Mentor
Lisa
Posted

But very glad that you took time to educated a customer service rep. :)

jerseyangel Proficient
jerseyangel
Posted

Talked to them today about their sugar-free silky peanut butter

candy.Their phone number leads to a very nice setup where they

provide allergy info including gluten;turns out that all Dove

candy is OK,according to their phone setup.

But... this particular item was not mentioned so talked to

a rep ;turns out that while all the candy is fine as to ingredients

it is made on lines that might expose it to CC.

So it could be contaminated.....or not.

Had a nice talk and "educated" the rep to the fact that the

product being "gluten-free" is not enough;it must also be free

of CC,too or else it is not "gluten-free";we really can't afford

being gluten testers.

It is sad how a company would go to all this trouble and fuss

and yet not know this.

The rep is now aware that a "little" gluten does as much harm

as a "lot" of it.

Being more sensitive to cross contamination, I have learned that I must always check with a company about shared lines, etc. All I expect is a straight answer so I can decide for myself if I want to consume the product.

Lisa Mentor
Lisa
Posted

Being more sensitive to cross contamination, I have learned that I must always check with a company about shared lines, etc. All I expect is a straight answer so I can decide for myself if I want to consume the product.

Yes, Patti is right :) . It might take more exploring, if you tend to be sensitive.

rtc Apprentice
rtc
Posted
  • Author

Yes, Patti is right :) . It might take more exploring, if you tend to be sensitive.

Thanks to all of you for your comments.

I was a bit too sensitive re: Dove and their

CC policy;they did all they had to do and

more than many do.

After two years of gluten-free living it appears that

the challenge is not in avoiding the obvious

things,but in trying to avoid the CC ones.

Sometimes it's "mission impossible".

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