How Would You Handle This Situation?
Posted 29 April 2009 - 05:09 PM
With that being said, when I walked in I was met by a server who seated me. I asked for the gluten-free menu and was given the regular menu. I pointed out to the server that the menu wasn't the gluten-free one, and the server disagreed. I again asked for the gluten-free menu, and the server asked me if I had a coupon. I replied that I didn't need one to look at the gluten-free menu, and I hope they have one because I saw it on their web site. At that point the server said he'd have to ask someone else, and he left.
While waiting for the server to return I came to the realization that there was no way dining there would end well. Obviously, they get so few people asking for gluten-free that the server was oblivious to the existence of the gluten-free menu, and therefore the gluten-free protocols. That meant the kitchen may also be oblivious. Even if the server found the right menu, something would likely go wrong and I'd get glutened. So I left the restaurant and went back to work without lunch.
Being new to the gluten-free lifestyle, I'd like to know how others would have handled the situation. Would you have left? Asked for the manager? Something else? Register your opinions; I want to learn.
Gluten-free since 03/09 (and manic about it)
Looking forward to a better life since 03/09
Posted 29 April 2009 - 05:22 PM
I see no problem with leaving though - I would rather leave than risk getting sick. I did that very recently in fact, after speaking to a manager. I wouldn't have trusted this man to make regular food, let alone the gluten free food they are known for.
Posted 29 April 2009 - 05:43 PM
I wouldn't have trusted this man to make regular food, let alone the gluten free food they are known for.
Laura.......... loved this
i totally agree
If the server is clueless the management should know to help educate them. of course all being done with the sweetness dripping from your mouth.
then if they all 'don't get it' it's a easy choice for me to excuse myself politely
The more you eat out the more comfortable you'll get with 'getting that feeling' if it will work.
It's been 4 years in June for me and I'm still learning.
Posted 30 April 2009 - 04:21 AM
Some of my favorite servers have started out clueless, but willing to learn. Some of the worse have thought they knew a lot about gluten free.
Asking for the manager is probably the best option, as their knowledge would be crucial to a good experience.
I agree that walking out is fine too. Above all, you want to stay safe.
Positive Biopsy Feb. 2007
Gluten Free since January 2007
HLA-DQB1 Molecular analysis, Allele 1 0201
HLA-DQB1 Molecular analysis, Allele 2 0303
Serologic equivalent: HLA-DQ 2,3 (Subtype 2,9)
Posted 30 April 2009 - 11:52 AM
Now if I came across a manager or waiter who are rude or do not want to listen to what I am asking I will leave and never go back.
Gluten Free going on 5 years and counting!
gluten-free is a life change and not a diet.
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