Get email alerts Get E-mail Alerts Sponsor: Sponsor:

Ads by Google:

   Get email alerts  Subscribe to FREE email alerts

How Would You Handle This Situation?

5 posts in this topic

While out of town on business today, I thought I'd eat lunch at a chain restaurant that has a good chain reputation (on this board and others) for gluten-free food. Their web site has a gluten-free menu, and celiacs from my home town recommend the home-town restaurant without reservation.

With that being said, when I walked in I was met by a server who seated me. I asked for the gluten-free menu and was given the regular menu. I pointed out to the server that the menu wasn't the gluten-free one, and the server disagreed. I again asked for the gluten-free menu, and the server asked me if I had a coupon. I replied that I didn't need one to look at the gluten-free menu, and I hope they have one because I saw it on their web site. At that point the server said he'd have to ask someone else, and he left.

While waiting for the server to return I came to the realization that there was no way dining there would end well. Obviously, they get so few people asking for gluten-free that the server was oblivious to the existence of the gluten-free menu, and therefore the gluten-free protocols. That meant the kitchen may also be oblivious. Even if the server found the right menu, something would likely go wrong and I'd get glutened. So I left the restaurant and went back to work without lunch.

Being new to the gluten-free lifestyle, I'd like to know how others would have handled the situation. Would you have left? Asked for the manager? Something else? Register your opinions; I want to learn.


Share this post

Link to post
Share on other sites

Ads by Google:

I'd first ask for the manager, and based on their response, make up my mind whether to stay or leave. It may be that the server was new, or just a bad server, but the rest of the staff was great. It would be helpful for the management to know if they are not meeting their customers' needs. Or, the whole place may be terrible, and you would not have felt comfortable eating there.

I see no problem with leaving though - I would rather leave than risk getting sick. I did that very recently in fact, after speaking to a manager. I wouldn't have trusted this man to make regular food, let alone the gluten free food they are known for.


Share this post

Link to post
Share on other sites
I wouldn't have trusted this man to make regular food, let alone the gluten free food they are known for.

Laura.......... :lol: loved this

i totally agree

If the server is clueless the management should know to help educate them. of course all being done with the sweetness dripping from your mouth.

then if they all 'don't get it' it's a easy choice for me to excuse myself politely

The more you eat out the more comfortable you'll get with 'getting that feeling' if it will work.

It's been 4 years in June for me and I'm still learning.

good luck


Share this post

Link to post
Share on other sites

I have frequently encountered servers that are unaware of the gluten free menu. Usually they will go ask someone else and come back with the menu and some new guidance. I don't let it discourage me, unless the server seems unwilling to learn or pay attention. It becomes a learning experience for the server, which is a good thing.

Some of my favorite servers have started out clueless, but willing to learn. Some of the worse have thought they knew a lot about gluten free.

Asking for the manager is probably the best option, as their knowledge would be crucial to a good experience.

I agree that walking out is fine too. Above all, you want to stay safe.


Share this post

Link to post
Share on other sites

I honestly always ask for the manager before I am seated. I politely tell the manager my situation and ask that they inform the server and cook about my needs. 99% of the time the manager always handles my order. I then tell my waiter about my situation because I do not want to offend anyone lol. From there the manager and waiter are always helpful and understanding.

Now if I came across a manager or waiter who are rude or do not want to listen to what I am asking I will leave and never go back.


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Statistics

    • Total Topics
    • Total Posts
  • Topics

  • Posts

    • My newborn grandson (4 months old) is on one and thriving.  I have a friend with a three year old that is just learning to eat by mouth.  These tubes are very common, but I have no experience with someone of her age.  
    • First of all- who are these a-holes making fun of you? It's making me heated just thinking about it. Coworkers? If you don't like your job much I suggest taking a diarrhea sh*t in a bag and leaving it on their desk. Then see how hard they laugh. (sorry I have quite an interesting sense of humor/need to make people realize how not funny their jokes are). I haven't had a whole lot of people who poke fun at me, I get the annoying "oh! That must be why you are so skinny- you are SO lucky!" Even one of my very close friends says that to me sometimes- that she wishes she wouldn't absorb all the nutrients in her food so she could lose wait. I'm sorry WTF did you just say to me?! Seriously? IF you are that desperate to lose weight maybe TRY to do something about it instead of complain to me and wish you had some effed disease. Phew- tangent. Um. This might be against what others think or recommend. But I want to share so maybe you feel less overwhelmed. I didn't worry about other cross reactive foods or even think about it until later on. And with some worries about this and that (coffee mostly) I stopped thinking about it and stopped googling it. There are enough things for me to worry about just avoiding gluten. And I still drink coffee. Dairy has only recently become a (noticeable) issue after 3 years gluten free. The kissing thing- I don't worry about either. Maybe because I have been with the same guy for 11 years but we don't do a whole lot of hard make out sessions right after dinner. LOL. I don't know how sensitive you are- I don't know if you even know how sensitive you are. It takes a long time to really figure this whole thing out. And then once you get it figured out- something changes (just like parenting small children!) I think with the other foods issue, because you are feeling so depressed- I would just worry about the gluten part for now (after you get through this nightmare of eating it again). Do you have to have the diagnosis? Is it really worth it in the end? I know having the official diagnosis can make it easier to see necessary specialists and get tests done- when you stay in the hospital they try to feed you the right food. But. I don't know. Hard for me to say because my dr went about things a little differently and gave me a diagnosis just based on my symptoms being better without gluten and having a genetic test that was positive. After reading what you are going through I would bail in a heartbeat- eating that gluten for that long and still working and all that is a lot. And it will make the depression you are already going through seemingly worse. I am in no position to suggest what you should do in this instance but just a thought I wanted to share. Anywho- hang in there. Hire a hit man perhaps to take out these evil people. or leave flaming poop bags on their porch (so you can keep your job  )
    • A new understanding of CD30 expression in EATL may lead to better therapies using anti-CD30 monoclonal antibodies, like brentuximab vedotin (BV). View the full article
    • There is a low starch diet that is paleo with reduced or eliminated starch for people with ankylosing spondylitis, or any of the spondyloarthropathies. It was developed by Dr. Ebringer in London so it was at first known as the London Low Starch Diet. You can find out more information about it at a support group called Kickas dot org. I have axial spondyloarthritis and I do much better not simply gluten free, but low starch (grain free, legume free, and reduced starchy veggies and fruit). Best wishes!
    • Hello, I have a new possible Celiac diagnosis and was hoping y'all could help me! I am 25, and after going to see many different doctors with no real answers as to why I felt generally sick all the time (headaches, GI symptoms including stabbing stomach pains, weight fluctuation with no explanation, fatigue, brain fog, etc.). I went to a more homeopathic doctor a couple of months ago (still an MD) who was more receptive and ran a ton of tests. She diagnosed me with Celiac based on a blood test. I went off gluten (that was about 7 weeks ago) and while I did start to feel better (certainly less stomach pain & brain fog) I have also just felt like my body was completely knocked out of whack since then--weird issues with blood sugar where I've felt like I was going to faint sometimes, my period came two weeks early (rare for me), stomach not hurting but just acting bizarre, etc.  I went last week to a Celiac specialist. I know going off gluten before doing more testing was going to skew the results, but I couldn't get this appointment for 6 weeks after the initial diagnosis and I didn't want to wait. Plus, my sister has Celiac (diagnosed 6 years ago through blood tests--though we don't think she had the genetic test--& had an "inconclusive" biopsy--she has been generally symptom-free since going off gluten). So I went to talk the specialist and she agreed to do the blood tests again even though I'd been off gluten (personally I wanted to know if they had gone down, plus with 6 weeks of gluten I knew there was a chance they'd still be high). This doctor now says she wants me to try a gluten challenge and agree to do the tests again and the biopsy--but I am not super interested in that. It seems that she would still recommend never eating gluten again if additional tests were inconclusive, so I just don't know what the point would be. Every doctor I've been to said the endoscopy could be negative for damage and they'd still recommend not eating gluten.  I also have had some nutrient deficiencies in the past year. I became a vegetarian a year ago and three months ago a different doctor realized I had iron & B12 deficiencies (which she attributed to not eating meat though I was watching my diet very closely to make sure I was eating right... so that supported the next doctor's Celiac theory). So my iron & B12 went back up with supplements. I asked the Celiac specialist to do some other nutritional panels just to see, though, and my zinc was low (only one she did where I am not supplementing). I thought that was odd. Also, my CRP has decreased since going gluten-free which I found very encouraging (I have also been supplementing since August with turmeric, however).  Here are the relevant test results (as they appear on lab reports): Aug. 19, 2016 TTG igG - 10.2 U/ML (positive >9) High Sensitivity CRP - 5.0 MG/L (high >3.0) Oct. 18, 2016 (after about 7 weeks gluten-free) Deam Gliadin IgA Ab - 7 U (standard <20 U) Tissue Transglutaminase IgA Ab - 7 U (standard <20 U) Tissue Transglutaminase IgG Ab - 7 U (standard <20 U) C-Reactive Protein - 3 mg/L  (standard <5 mg/L) Zinc - 0.59 ug/mL (standard 0.66 - 1.10 ug/mL) Though I don't totally understand the new test results (and the doctor isn't going to discuss with me until our next follow up) my interpretation is my antibody levels are now normal, which would be consistent with going off gluten... I guess I am just generally frustrated. I would really like to "buy in" completely to the Celiac diagnosis and not have nagging doubts that there's still something else I need to be doing and I'm never going to feel better. I know going gluten-free can take more than 7 weeks to relieve symptoms, but it's hard when I still don't feel great. Also, for the record, I've had a sister with Celiac for 6 years, so I am very confident that I have actually been gluten-free for the past 7 weeks (it wasn't something totally new to me). The Celiac diagnosis FEELS more right to me than anything doctors have told me in the past, but it still feels like there's some piece missing, I guess. But maybe it just hasn't been long enough.  The Celiac specialist also started me on Xifaxin (antibiotic) for symptom management whether or not I have Celiac. Only been on it for a couple of days, though. I have also been trying digestive enzymes and have experienced some relief in the past week or so--one question I've been grappling with is whether I should eat meat for awhile--the veggie/bean heavy diet can't be easy while my stomach is supposedly healing--but I of course would rather not.  Any advice?
  • Upcoming Events

  • Blog Entries

  • Recent Status Updates

  • Who's Online (See full list)

  • Member Statistics

    • Total Members
    • Most Online

    Newest Member