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An Almost-great Experience At Swiss Chalet In Smiths Falls

mamatide

By mamatide
in Gluten-Free Restaurants

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mamatide Enthusiast
mamatide
Posted

My DD (5yo) has been gluten-free since April 1st this year and a treat for her was to go to a gluten-free restaurant whilst on vacation last week. We had all good intentions to go to Outback but when we arrived found it was closed for lunch :( so we ix-nayed that and went to Swiss Chalet. I did everything right - called first and talked to the manager who was so well-acquainted with Celiac disease - her father has it. She was so so so helpful (thanks Carla!) and assured me that they have a dedicated fryer "just for fries" . She called the night manager to make sure that nothing else had gone into that fryer and that night mgr said that he couldn't think of anything that might have gone into the grease other than fries per their policy. She told me to ask for her upon arrival, which I did. We ordered for our DD, chicken, fries and a baked potato (she was just so happy to eat in a restaurant again...). Carla stood over the person preparing the food to make sure that there was absolutely no cross-contamination. She even came to me twice with products so that I could review the ingredient listings - once with the fries bag and once with the gravy/sauce bag, bless her heart. She was just so attentive. We thanked her profusely and I took DD to the kitchen to wave and say thanks before we left.

Then, later that day ka-sploosh. She filled the toilet and had a bigroundbelly.

Luckily, it passed quickly (especially since we were travelling the next day 10 hours in the car :unsure: ) so maybe it was a slight cc with the grease?

I bear absolutely no ill-will. She warned me that they couldn't be 100% sure.

Anyway, I'm beginning to learn that my DD has different intensities to her reactions to gluten. From 3 days of nasty disposition, bloated belly and bad toilet episodes... to a half-day on the toilet and bloating but no nasty disposition.

Kudos to Carla though. I guess I should have said " no " to the fries since they couldn't tell me FOR SURE... but all wasn't lost.

Poor pet did have a little accident in her undies though - she was upset at that more than anything.

Guess you live and learn.

Thanks though to Swiss Chalet - they're really trying and I for one really appreciate it. They gave me their allergy guide and there is so much a celiac can eat there!

mamatide.

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Judyin Philly Enthusiast
Judyin Philly
Posted

NICE POST. THANKS FOR SHARING. IT'S NICE TO POST WHEN PEOPLE HELP AND IT SEEMS THEY ARE WILL ING TO LOOK INTO WHAT COULD HAVE CAUSED IT.

THAT'S WHAT HAPPEN WITH MY RED ROBBIN REST..THEY ARE REALLY REALLY TRY ESP LIKE GETTING ME OIL FOR ff W/O SOY AND COOK MY FF IN A TOTALLY SEPARATE POT..REALLY GOING ALL OUT.

AGAIN THANKS FOR THE GOOD WORDS. IF THERE IS A CORP OFFICE (DON'T KNOW IF THIS IS A CHAIN) BUT THERE IS ANOTHER THREAD TONIGHT RE: OUTBACK RECALLING AND CHANING THEIR gluten-free MENU DO TO SOMEONE'S REACTION...

JUDY IN PHILLY

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