New Product

[debmidge]

Ok, this is a new product. I emailed Crest to find out if it's gluten-free. Their response is that they don't use gluten in their ingredients, but they don't know if their products contains trace amounts of gluten ....please check with your doctor for more info. Blah, blah, blah.

I emailed back and told them that since they made this product, my doctor would have no idea of what's in it. I asked them if they don't know what's in their own product.

In this case, I believe that the FDA could possibly force them to comply.

[lovegrov]

Crest is adding the common CYA statement here and while it's frustrating to hear, it's also accurate. Crest and virtually every other manufacturer out there truly do not know if their products have a trace of gluten. Stark reality is that unless a company controls every single step of every single ingredient, there's absolutely no way they can truthfully guarantee a product doesn't have a trace of gluten. Even if they test for gluten, the tests can't detect tiny traces AND they wouldn't test every container coming off the line.

I personally think these CYA statements are unnecessary but I also don't believe they're worth getting worked up over. With what Crest told you, I'd use the product without hesitation, especially since NO Crest product has gluten in its formulation.

richard

[debmidge]

Richard,

I agree with what you are saying, but it's annoying. I am an insurance underwriter (occupation) and if a customer calls me to find out if something is "covered" on their insurance policy I'd better know if "it's in there" or not. Why aren't these manufacturers held to the same standards? If I tell someone that yes, "blah blah" is covered and it isn't, I get to go to "errors & Omissions" court and possibly lose my job. I always have to know what's "in" the coverages and I am not making a product that people eat.

I guess that's why I have a "short fuse" for this kind of stuff.

dm