Purchaseing Soyfee Online

[Mamacritter]

I just wanted to put this out there so that others who are looking for gluten and caffeine free alternatives to coffee don't get taken advantage of like I did. Back in November of 2010 I was vigorously looking for an alternative to coffee, and since I had just given up gluten in October it had to be gluten-free as well. I found, through my many searches, Soyfee the soy bean coffee alternative. They had amaretto, vanilla and hazelnut flavours. It is all natural and organic too. Sounds great right? I placed my order, paid through Paypal. The payment was posted to my Visa on November 8th 2010, and to date (February 16, 2011) I have not received any product. I ordered 3 packs which cost me $46.00 CAN.

I have tried contacting Soyfee but the only way to communicate with them is through the e-mail contact on the website. Needless to say, there has been no response. I have tried to contact Paypal as well to see if they could help me, since they are supposed to protect the consumer from disreputable companies like this, but have had no response from them either. Has anyone else outh there ordered from Soyfee and actually received the product? I feel VERY taken advantage of and ripped off. I hope this saves others from making the same mistake. DON'T TRUST SOYFEE COFFEE TO DELIVER!!!

[Scott Adams]

You should be able to recover your money via Paypal--there is a complaint process when you log in.

Take care,

Scott

[ravenwoodglass]

You may be past the time limit for Paypal but do check. If you used your Visa contact your credit card company today and let them know what happened. They should be able to credit your card.

[Mamacritter]

Thank you both for the advice. I tried both avenues and ultimately it was VISA that got my account credited. Issue resolved, thanks again.