Don't Go To Boston Pizza

[mjr6]

I tried Boston Pizza's GlutenWise pasta last night and it was awful. It was plain terrible corn pasta with a very tiny amount of awful tomato sauce and a ratty piece of dried chicken breast and the price was 20 bucks which was ridiculous. The pizza is not very good either The crust isn't bad but it is only 8 inches and they really cheap out on toppings and cheese, which they don't do for regular customers. I would not recommend Boston Pizza to any celiac.

[BostonPizzaCanada]

  On 4/16/2013 at 7:58 PM, mjr6 said:

I tried Boston Pizza's GlutenWise pasta last night and it was awful. It was plain terrible corn pasta with a very tiny amount of awful tomato sauce and a ratty piece of dried chicken breast and the price was 20 bucks which was ridiculous. The pizza is not very good either The crust isn't bad but it is only 8 inches and they really cheap out on toppings and cheese, which they don't do for regular customers. I would not recommend Boston Pizza to any celiac.

 

Hi Mjr6

Hope that your Wednesday is going well. 

After seeing this note this morning, I wanted to send a quick message. I work on the marketing team at Boston Pizza and we'd love to help look into your feedback further.

We're quite proud of our offering of GlutenWise options for our Guests and we've had great feedback from the Celiac community. It's something that we've devoted a significant amount of time into developing and have relied on members of the Celiac community for feedback and input along the way. Additionally, we take customer service and food quality extremely seriously so if there's ever an instance where our standards aren't exceeded then we want to help look into things. 

At this time, we'd like to involve some additional members of our team to look into your specific visit . Can you please email me (campbelld@bostonpizza.com) any additional details (ie. location, any additional order info, etc) and your direct contact details?

Hopefully we can win back your confidence. Look forward to hearing from you,

Drew

-on behalf of Boston Pizza

[cavernio]

When I first went gluten-free I went out to BP with friends, excited that I could eat pizza. Alas, my pizza ending up with a chunk of chicken covered in bbq sauce from another pizza. I was stupid and ate around it. (I actually liked the pizza, I think they used o'doughs crust?)

If a restaurant can't handle super obvious cross contamination, then I wouldn't expect it to handle the sublety of a dusting of flour.

That's not so much a BP problem though, but is a problem of special concern with any restaurant chain...dare I say any restaurant. Places like BP are a revolving door of workers who don't care about their job or the potential consequences.

[love2travel]

Went to BP once for pizza with my gluten intolerant sister for pizza. That was the last time, I am afraid. It is not worth getting sick over.

[mjr6]

  On 4/17/2013 at 2:31 PM, BostonPizzaCanada said:

Hi Mjr6

Hope that your Wednesday is going well. 

After seeing this note this morning, I wanted to send a quick message. I work on the marketing team at Boston Pizza and we'd love to help look into your feedback further.

We're quite proud of our offering of GlutenWise options for our Guests and we've had great feedback from the Celiac community. It's something that we've devoted a significant amount of time into developing and have relied on members of the Celiac community for feedback and input along the way. Additionally, we take customer service and food quality extremely seriously so if there's ever an instance where our standards aren't exceeded then we want to help look into things. 

At this time, we'd like to involve some additional members of our team to look into your specific visit . Can you please email me (campbelld@bostonpizza.com) any additional details (ie. location, any additional order info, etc) and your direct contact details?

Hopefully we can win back your confidence. Look forward to hearing from you,

Drew

-on behalf of Boston Pizza

Hi Drew, 

I am not sure what else to tell you. I have talked with the local manager - and while you say that the Celiac community has given great feedback, the local manager has said that many celiac customers are very disappointed with the pizza and pasta. I don't want to talk to any more people in marketing because they don't listen. They act like I am the only one who does not like the product which basically implies I am a liar when I say I am not. Most people don't complain, they just never go back. If you are so proud of your GlutenWise options, how many times (specifically) have you eaten it with your family and friends? I find marketing people talk about things that they have not actually experienced.  If you look at the regular menu and all the choices that regular customers can choose from and then compared that to the GlutenWise Menu, would you honestly say that Boston Pizza has made dining out for celiacs a priority? If you honestly think that, the conversation can't go any further. There are too many other restaurants that are actually trying. The only reason I even went to BPs was because I won a gift certificate. If I win another I will give it away.