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Restaurant responsibilities

Gaynor99

By Gaynor99
in Gluten-Free Restaurants

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Gaynor99 Newbie
Gaynor99
Posted

Hi, was wanting peoples thoughts please. I’ve recently been to a local restaurant ordered lunch from gluten free menu and given a complimentary bowl of gluten free snacks, I very rarely eat out as don’t trust many restaurants as am extremely reactive to wheat and will do almost anything to provoke a flare up. I reacted instantly to my lunch and after contacting the company they did investigate procedures and apologised for using the general fryer for the complimentary snacks, they offered me an apology and a£40 voucher to spend on my next visit, plus advice when I return dont eat the complimentary snacks, really!! Legally can they continue giving out contaminated snacks and labelling them as gluten free and I honestly would not want to return or return anywhere for the foreseeable future. 

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trents Grand Master
trents
Posted

Welcome to the forum, Gaynor99!

The real question is has the kitchen staff learned from this mistake and discontinued cooking the "gluten-free" snacks in the same fryer as foods containing wheat. Have you inquired if they have made this change? 

Gaynor99 Newbie
Gaynor99
Posted
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47 minutes ago, trents said:

Welcome to the forum, Gaynor99!

The real question is has the kitchen staff learned from this mistake and discontinued cooking the "gluten-free" snacks in the same fryer as foods containing wheat. Have you inquired if they have made this change? 

This is my main basis for my enquiry here because this morning I did raise exactly that question with them as they just told me if I returned then not to eat them, they had a label attached to the pot saying it was gluten free and vegan, possibly not truely vegan either!! This is a large chain restaurant too and I suggested that this was possibly not legal. I’m awaiting their response. 

trents Grand Master
trents
Posted

It sounds like something that should be taken to a higher level in the company than just the local franchise. Ideally, you could procure a sample and send it to a lab for testing to possibly get some evidence that it is not gluten free. In the mean time, I would not eat that complimentary snack anymore.

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