I Ate At Pf Changs Last Night!

[amber-rose]

I highly recommend PF Changs! They have a great Gluten-free menu! For an appetizer i got Soothing Chicken Lettuce Wraps, which were delicious!! Then I got lemon chicken, and the gluten-free Singapore Street Noodles (like chow-meing). The dishes come in large servings so me, my mom, and my friend ate out of the same meal as me! They couldnt tell the difference. Then for dessert i got the Chocolate Dome w/ rasberry sauce and fresh berries! Oh my, it was soooooo delicious! I had a great experience there! the gluten-free soy sauce was very good too! thought i'd share!

-amber

[TinkerbellSwt]

Glad to hear you had such a wonderful experience! I had a great experience there too a few months ago. Its so nice to be able to go out and have a "normal" restaurant experience.

and PS I loved those lettuce wraps too!!

[jaimek]

I just ate at PF Changs on Saturday night and got massive D afterwards. I wrote the manager an email stating that they need to be more careful about cross contamination. I was so disappointed cause I have never gotten sick from there before. Now I am afraid to go back

[skinnyminny]

I am not sure I get glutened there every time but I always feel sick I ate there saturday and felt just sick I guess its from it being heavier foods than I am use to

[CarlaB]

I've had an enjoyable experience every time I've eaten there. I eat very little of the rice, which is gluten-free, so I guess I stick to the lighter fare.

[jaimek]

Here is the email correspondence that I had with the manager of PF Changs:

From Me:

Hello, My husband and I had dinner at your restaurant this past

Saturday night. We sat at the bar upstairs, and ordered an

entire gluten free meal (lettuce wraps, Chang`s spicy chicken, and

lemon scallops). We frequent several PF Chang locations and have never had a

problem. Saturday night was a different story. Not too long after we

left the restaurant, I got violently ill. I am extremely disappointed

that this happened, as I am now afraid to eat at your location. My

fear stems from the fact that PF Changs offers a gluten free menu, and

obviously, there was a cross contamination issue. I greatly appreciate

the fact that the chain will cater to Celiacs, but I also believe that

if this is the case, then there should be a section of the kitchen that

is dedicated to cooking those gluten free items. I am writing this to

avoid the situation in the future for other fellow Celiacs. I understand that you are extremely

busy, but like I said before, if there is a gluten free menu offered,

then the restaurant should be able to deliver without any problems.

Thank you in advance for listening to my questions and concerns.

From the Manager:

I could not agree with you more and I am certainly sorry for any

discomfort we may have caused you and your husband this past weekend.

We are well aware of the issues that people with Celiac disease have

and work diligently to insure that they can enjoy a meal at PF Changs.

Needless to say, I am sorry that this did not occur.

I do want you to feel comfortable dining at our restaurant. As a

matter of fact, the Lemon scallops and the Changs chicken are always gluten

free. We do not need to modify the dish when someone is gluten

intolerance. The lettuce wraps however do have a small amount of soy

sauce in them and therefore we do need to use a wheat free soy sauce.

The only thing I can think of is that the wrong order was delivered to

your table? With that said, I know that we can do better and would ask

you to give us an opportunity to prove it to you. I would appreciate

it, if you would consider an invitation be my guest at our restaurant.

If you will forward me your address, I will send you some "Be Our

Guest" certificates along with my thanks.

Once again, I thank you for your feedback and hope that you will give

us another chance to win back your confidence.

Sincerely,

Mark Logan

PF Changs China Bistro

So, that is good to hear that they were very responsive and helpful. He answered me back the same day I wrote the original email.

[Aurora2Borealis1]

One huge problem I have with people complaining about restaurants they've eaten at and been "glutened" at is that sometimes people just get sick after eating out. You know - NON-CELIAC people!!! Oh goodness what a thought! Maybe it's not the gluten that made you sick, it's just that your stomach did not agree with what you ate that particular day. I work in a restaurant so I know that there certainly is a possibility that there is gluten accidentally in your food, but instead of pointing fingers at restaurants that are actually trying to accomodate our disease we should be grateful that they're even trying to begin with. Every restaurant that has a gluten free menu has a disclaimer because some things are out of their control. If you REALLY are glutened, don't get mad at the restaurant, take into consideration that we take a chance everytime we go out to eat. It was YOUR choice to eat there, it was a chance YOU took after reading that disclaimer. Writing an email or letter to the restaurant is a good idea if you also want to thank the restaurant for trying, like jaimek did. As for restaurants who don't have gluten free menus and servers who don't know what gluten is, get as mad as you want.

[jaimek]

I have to disagree with some of your post. If the restaurants that offer gluten free menus cannot follow through with it, and have some sort of designated area to cook those meals, then they should be notified that people are getting sick. I know for a fact that that meal was what made me sick. I have been gluten free for over 3 years now and know the difference between gluten sick and regular sick. I thought that they should be aware of the fact that I got sick, to try and correct any cross contamination issue that may have arised in order to avoid this in the future. I think it is great that he went back and discussed these issues with the staff so that they are more careful. I also made sure to tell him how much we appreciate the fact that they do offer a gluten free menu. He was very responsive and appreciative so I think it was a good thing that I made him aware of the situation.

[pegom1]

jaimek: I think your correspondence was worded perfectly! You politely made them aware of the cross contamination issue while thanking them for their efforts in accomodating celiacs. While in Las Vegas last month, I went to PF CHangs for the first time and I was thrilled with all the dishes I tried. However, about 8 hours later it was obvious I "got glutened". I was disappointed but accidents do happen. I went to a different PF Changs in Las Vegas and asked the server to be extra safe with my order and had an enjoyable meal. I think the way you went about notifying them was excellent. It will most likely prompt the manager to speak with the staff about the importance of ensuring the dishes are gluten-free for us. I for one thank you for writing!