Again, Another Fantastic Experience At Chilis!

[TinkerbellSwt]

Today on our way home from Philly we stopped at another Chilis. Of course when we got there, the hostess had no idea what gluten was, she was a youngin, and proceeded to tell me that they had nothing like a gluten free menu. That was when I told her to ask her manager.

Well to make a long story shorter, I ordered a fabulous Honey BBQ Sirloin Steak. They brought it to my table with garlic toast right on the plate. Of course my b/f notices this right away and says she cant have that. They cant just take the bread off the plate she needs a whole new lunch.

Our actual server, another youngin, was apologizing left and right. He went into the kitchen after reasuring us that he put in the order correctly, that it was the kitchens fault.

The manger then came over to find out how b/f meal was and how Colins was. We told him they were good, but my meal got a bit screwed up. We were very friendly about it and explained to him that not even a crumb can touch my food. He was very understanding and seemed like he knew a little bit about it

Well he replaced my whole dinner. He had them do it perfectly. I have never seen such a pretty plate come out of any kitchen like there. Then the manager came back over asked me how it was. I told him it was very good and cooked to perfection. Then he gave me my meal for free!

I was very impressed by this service. Its a shame that that one Chilis is so far away from us. But I will be emailing them about this one manager and his attention he gave us.

Now that I have rambeled on enough. I just wanted to let people know, we are making a difference!

[Guest ~jules~]

Today on our way home from Philly we stopped at another Chilis. Of course when we got there, the hostess had no idea what gluten was, she was a youngin, and proceeded to tell me that they had nothing like a gluten free menu. That was when I told her to ask her manager.

Well to make a long story shorter, I ordered a fabulous Honey BBQ Sirloin Steak. They brought it to my table with garlic toast right on the plate. Of course my b/f notices this right away and says she cant have that. They cant just take the bread off the plate she needs a whole new lunch.

Our actual server, another youngin, was apologizing left and right. He went into the kitchen after reasuring us that he put in the order correctly, that it was the kitchens fault.

The manger then came over to find out how b/f meal was and how Colins was. We told him they were good, but my meal got a bit screwed up. We were very friendly about it and explained to him that not even a crumb can touch my food. He was very understanding and seemed like he knew a little bit about it

Well he replaced my whole dinner. He had them do it perfectly. I have never seen such a pretty plate come out of any kitchen like there. Then the manager came back over asked me how it was. I told him it was very good and cooked to perfection. Then he gave me my meal for free!

I was very impressed by this service. Its a shame that that one Chilis is so far away from us. But I will be emailing them about this one manager and his attention he gave us.

Now that I have rambeled on enough. I just wanted to let people know, we are making a difference!

I'm glad all went well at chillis! We don't have one in this town, but the closest one is only 25-30 minutes away, I may just make a trip up there soon....What kinds of things do they have on their menu?

[Judyin Philly]

Stephanie

Congrats on the good meal.

Which Chilies was it near Philly

Write that letter...it helps as Guliah will testify..with RR.

How did the dr apt go with your little one???

yes, think there was a post with chillies gluten-free menue some where on this board. If i find it i'll post'

judy

[TinkerbellSwt]

Yes there is a post on the menu. However, you have to check with them each month when you go, they may change their menu. That is at their request. Again another reason to give them some kudos!

Judy- The Chilis I went to was in NJ. At Hamilton Square. Colin was asleep until we hit Route 195, I didnt have the heart to wake him.

[Ursa Major]

Good for you to stick it out, and give them a chance to fix things. What a great experience you had in the end! It is so gratifying to find out that some people actually care, and want to fix their mistakes. They'll likely get things right from the start with the next person with celiac disease, thanks to you spreading awareness about celiac disease.

[Shalia]

I think I've fallen in love with Chili's. They make me feel so welcomed when I go in there, and like I'm not even a bother.

It's such a good feeling.

I'm so happy you had a good experience, and that the manager was so nice to you. That's wonderful.

[TinkerbellSwt]

I am glad you had a great experience there too. I am always excited when I find a restaurant that tries to understand and works with us.