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Uno Chicago Grill: Never Again

ENF

By ENF
in Gluten-Free Restaurants

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ENF Enthusiast
ENF
Posted

We ordered two chicken dishes from the UNO gluten free menu, and both were delivered with large bread sticks on the plates.

The manager we spoke to, before ordering, assured us that there would be no problem with ordering gluten free. When they brought the orders with bread sticks on the plates, we put on our coats. The person that brought our food, not the waitress who took our order, didn't seem to know what we were talkiing about when we said that we had ordered from the gluten free menu and, due to cross contamination, we couild not just remove the bread and then eat from that plate.

The manager came over to find out what was wrong, and was horrified to hear what happened, but we turned down his offer to give us free gift certificates for the UNO resaurant chain, and told him that we would never be back.

For $12.99 a meal we didn't expect great food - but the risk of getting sick really turned us off to this chain.

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jkmunchkin Rising Star
jkmunchkin
Posted

I also had a horrible experience at a Uno Chicago Grill location. There were so many screw ups during this 1 meal; with the finale being the breadstick on my plate, I wouldn't even know where to begin. It was the worst restaurant experience I have ever had and I will never go back.

Fiddle-Faddle Community Regular
Fiddle-Faddle
Posted

Wow--I had a great experience with Uno.--no bread sticks, and they even made a dish not on the menu at my request.

I asked if they could take some plain, unbreaded eggplant, and use it as a kind of pizza crust with their pizza sauce, and cheese.

The manager talked with the chef, and came back with the offer to use those ingredients as a kind of casserole. He brought it to me himself, so I didn't have to deal with an ignorant waiter. There were no breadsticks anywhere in sight.

If you google "Uno pizza copycat recipe" a very good version of their sauce pops up. You can make their pizza at home!

MollyBeth Contributor
MollyBeth
Posted

It seems to go this way with chains. At one place people are completely ignorant and then you go to a different city or even across town in some cases and get a completely different and Pleasant experience.

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