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Top Bar Not Working Correctly

squirmingitch

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squirmingitch Veteran
squirmingitch
Posted

99% of the time the top menu does not work when I click on anything there. I'm talking about the bar at the very top -- the one that has Messenger, Notifications, and my account information/access. This has been happening for some time now -- a few months. It is increasingly aggravating. I will see that I have notifications but when I click I get nothing. I leave the site & come back & try again. Same thing. Over & over & over again. Once in a blue moon it works.

I am on a Mac with Safari as the browser. I also have Google Chrome & tested it using the Chrome & it still persists in not working. 

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GF Lover Rising Star
GF Lover
Posted

Dang Squirmy....

 

Never heard of that problem before but it does sound like a browser issue.  Did you clear your cache and try again?  Do you have any browser add-on's that could be messing with you?  Is your security program up to date?  I use Google Chrome with no problems.  My Hubs will sometimes download software and a few times it has also downloaded small stand alone programs with it.  I can always tell when it happens because a bunch of words suddenly become links for ads.  I go into my applications and look for recently downloaded stuff and I find it that way.  I uninstall it and I'm back to square.  

 

I will make sure Scott see's this to make sure it's not a known issue with the Software.

 

Colleen  :D

Scott Adams Grand Master
Scott Adams
Posted

It could also be pop up blocker settings and/or other security settings that may be set too high, so be sure to check those as well.

squirmingitch Veteran
squirmingitch
Posted
  • Author

OK. Thank you both. i will try those & see what happens. I doubt it's browser add ons as I have none & I don't download software. I'll report back what happens.

squirmingitch Veteran
squirmingitch
Posted
  • Author

It isn't the pop up blocker b/c I don't have that on and it isn't the other security settings so that now only leaves me with clearing the cache which I have to research -- it looks like I have to re-set Safari to do that & someone else with a Mac warned me there may be some consequences I might not be happy about if I do that. But this is not just a Safari problem -- it's happening with Google Chrome too.

I have mail & I can't get to it. Grrrrrrrrrrrrrrr

Scott Adams Grand Master
Scott Adams
Posted

Is anyone else having this problem?

w8in4dave Community Regular
w8in4dave
Posted

I have a hard time with the whole new set up! Yesterday I finally got to get into my content. I hadn't been able to get into that for a few days. 

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Scott Adams Grand Master
Scott Adams
Posted

I'm not sure what you mean by the new set up, as I've not done any major upgrades for some time. I did apply a security patch a week ago, but doubt that is causing any issues. 

 

For those who said they are having issues, could you please be more specific so that I can send in bug reports?

squirmingitch Veteran
squirmingitch
Posted
  • Author

Messenger, Notifications & profile does not work for me 99% of the time that I click on them. I do get the little # up there to tell me how many new notifications I have and how many messages I have but as I said, 99% of the time when I click on them I get nothing, zero, zilch, nada. this happens both in Safari & Google Chrome.

I have no idea about the FB, Twitter & RSS feeds thingys b/c I don't do any of those.

 

This has been happening for around 3  months now? A LONG time. I kept thinking the kinks would work out but they haven't.

kenlove Rising Star
kenlove
Posted

With mac 10.6.8 and with safari 5.1.1 I cannot open the Mark Community Read pull down menu

  • 1 month later...
Scott Adams Grand Master
Scott Adams
Posted

I made some changes, but I'm not sure they will fix the issues mentioned here..please check and let me know.

squirmingitch Veteran
squirmingitch
Posted
  • Author

I got 1 notification today & it worked when I clicked on the notification thumbnail but nothing else is working up there for me. When I click on my profile or my mail I get zilch - just empty clicks. The notification that worked today could have been a real fix for that or a fluke -- only time will tell but I will let you know.

At any rate, thank you for working on this.

kenlove Rising Star
kenlove
Posted

i had to switch to chrome just for the celiac  forum. nothing works right with safari 5.1.10

the contrast arrow     white on green is  hardly visible at all

squirmingitch Veteran
squirmingitch
Posted
  • Author

The notification worked for me 3 times in a row but now? Nada. Won't work.

jddh Contributor
jddh
Posted

Same problem with Safari 8.0.6.

 

Console shows "TypeError: undefined is not a function (evaluating 'el.getStyle('position')')" and repeats that error every time I try to click the member menu open.

 

Something about the drop menu isn't jiving with Prototype on Safari/webkit.

GF Lover Rising Star
GF Lover
Posted

Will make sure Admin see's the error type.  Thank's for including that.

Scott Adams Grand Master
Scott Adams
Posted

On the non-mobile side I made some changes...please let me know. Be sure to clear your cache and reload the page.

jddh Contributor
jddh
Posted

Still get the same error in my browser.

squirmingitch Veteran
squirmingitch
Posted
  • Author

I cleared my cache and reloaded the page. Still a no go. 

Scott Adams Grand Master
Scott Adams
Posted

I'll get this fixed...if it's the last thing I do...  :blink:

squirmingitch Veteran
squirmingitch
Posted
  • Author

{{{{{ Scott }}}}}}

 

May I ask are you using a Linux OS?

Scott Adams Grand Master
Scott Adams
Posted

yes

Scott Adams Grand Master
Scott Adams
Posted

I fixed it...please test.

kareng Grand Master
kareng
Posted

Still works on the iPad - so that's good! :)

squirmingitch Veteran
squirmingitch
Posted
  • Author

I still have nothing.

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