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They Put Oat Protein In Kiss My Face Lotion!

jnclelland

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jnclelland Contributor
jnclelland
Posted

I went to buy my usual Kiss My Face lotion today (I get the unscented kind for extra sensitive skin), and I noticed that the packaging had changed. Knowing that that's a red flag for changes to the formulation, I decided to read the ingredients. THEY ADDED OAT PROTEIN!!!!! There was still one old bottle there, so I compared the two, and sure enough, the oat protein is new. I'm so mad I could spit nails; I looked high and low for a lotion I liked, finally fell in love with this one, and now they go and put gluten in it!!!!

As soon as I calm down enough to be civil, I'm going to send them a letter and ask them to please change it back. I know there are other people here who use it, because this is where I first heard about it. PLEASE, PLEASE, PLEASE, if you use this product, call or write to them and let them know what a bad move this is. Their contact info is available at Open Original Shared Link.

Jeanne

  • 2 weeks later...
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jnclelland Contributor
jnclelland
Posted
  • Author

Well, I sent them an email, and I actually got a fairly nice - and knowledgeable! - reply back. Here's what they said:

Hi Jeanne- Thanks for taking the time to write. You are right; we did change

the formula of our moisturizer to remove the parabens. Sorry that the new

formula is not suitable for you. I sympathize; I know celiac is a tough

disease. I will definitely pass your feedback along to our product

development team. We love hearing from our customers and absolutely do

consider your input when developing new products or when tweaking our

current line. I have attached our gluten free list. Please be aware that

these products are processed in facilities that also manufacture other

products so we can not guarantee against cross contamination. Please let me

know if I can be of further help. Have a good day.

Heather Halpern

Kiss My Face Corporation

heather@kissmyface.com

Kiss My Face Gluten Free List

All Olive Bar Soaps

All Big Kiss Bar Soaps

Green Tea & Gingko Moisturizer

Vitamin A&E Moisturizer

Honey & Calendula Moisturizer

Peaches & Cr

b91hd7fjk Apprentice
b91hd7fjk
Posted

I've actually never used the stuff but I totally have your back. I sent heather an email myself and will let you know if I hear a response...I can only imagine your diappointment.

Well, good luck!

-Staci

jnclelland Contributor
jnclelland
Posted
  • Author
I've actually never used the stuff but I totally have your back. I sent heather an email myself and will let you know if I hear a response...I can only imagine your diappointment.

Well, good luck!

-Staci

Thanks - I really appreciate the support! I actually thought her response was very nice, and maybe they will take customer feedback into account eventually. I was also glad to see that there are still some gluten-free varieties, so I'll have to try them and see if I like any of them. It's just so frustrating when they go and put gluten into a perfectly good product, but I guess we all have this experience now and then. Never stop reading labels, right?

Jeanne

b91hd7fjk Apprentice
b91hd7fjk
Posted

I acutally work in the skincare retail business so I know how important the impact of customer feedback can be-positive or negative. I have fell in love with skincare over the last year and a half and have been doing a lot of thinking about starting a designated "gluten free" (plus some other common intolerences) line...no risks of CC and very effective...to my knowledge there is no one out there doing this so we certainly need it!! Well...let me know what you htink. I graduate college in 2 years so I have some time to think this over...

Best,

Staci

jerseyangel Proficient
jerseyangel
Posted

Hi Jeanne,

I will drop them an email, too. I know how hard it is to find a good lotion--and then to have the formula changed on you-- :angry: not fair!

I did think that was a very good response from the company--one of the best I've seen, actually. I hope they will reconsider the change, or at least maybe one of the other moisturizers will work for you :)

Sometimes we can't win for losing :D

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