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Having Problems Getting Test Results From York Lab

Jeepster

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Jeepster Apprentice
Jeepster
Posted

Anyone else experiencing delays from York Labs in getting back their FoodScan test results? I was charged for the test back in January and still haven't received my results. I have emailed them and was told "another week" - I hope I haven't wasted my $379 on this...

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bmorrow Rookie
bmorrow
Posted

I didn't have any problem with York. I requested that they email me my results and they did that, before they mailed out the package. I received my results in approximately two weeks. I would email them again.

Beverly

debmidge Rising Star
debmidge
Posted

I found York customer service to be very good, our test results took very long too, but we eventually received them. We did it during the end of the Summer and the Florida hurricanes held it up. York accepts emails, so if you want to contact them that way, they'll respond. I've had questions after the test and contacted them via email and they got back to me within the week.

kvogt Rookie
kvogt
Posted

I too suffered a prolonged delay with some implausible excluse. The receptionist was sympathetic, but unable to actually help. I suspect the wait is on the other end (England). I think the US "branch" give a too optimistic estimate of turn around. Regarding answers to questions... I found them sloppy in their monitoring of email and "John" was hard to get ahold of after the sale.

Jeepster Apprentice
Jeepster
Posted
  • Author

Kvogt -

How long was your "prolonged delay" if you don't mind me asking? I was billed for the test the first week of January - so I'm over 2 months now without any results and really needing an answer as to other possibilities as to why I'm so sick.

kvogt Rookie
kvogt
Posted

Sorry for the slow reply. My delay was like 5-6 weeks. I was expecting 3 weeks, especially since I paid for the faster delivery. They said their lab had "email problems". I was unimpressed with their reason. I suggest you call and complain - loudly.

red345 Apprentice
red345
Posted

If you put the test on your credit card, I would call up and dispute the charge with your credit card company, informing them that you are unable to secure a reliable response from the company. You'll have your test sooner rather than later this way, I assure you.

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Jeepster Apprentice
Jeepster
Posted
  • Author

I spoke to John the director at the Florida office of York Labs late yesterday and he promised to have my results emailed to me today or I would get my money back. I'll keep you posted as to what happens.

Jeepster Apprentice
Jeepster
Posted
  • Author

John the director at York Labs (Hollywood, FL location) promised me I would have my results no later than 3/17 and he came through. The 2 page lab results were emailed to me, with the rest of the package being shipped first class.

(I am severely reactive to 14 different food items including corn, soy, dairy, eggs, etc. plus another 4 items were shown to be moderately reactive and I should rotate them. No wonder I've been so sick.)

Melanie Rookie
Melanie
Posted

I mailed mine 3 weeks ago and hope to hear soon (expecting to wait 4-6 weeks). Do you think I should contact them after 8 weeks. Glad you heard.

Jeepster Apprentice
Jeepster
Posted
  • Author

Melanie -

I would start calling after 8 weeks, don't use the email. They blew off my emails asking about the results with no response at all.

  • 2 weeks later...
Melanie Rookie
Melanie
Posted

Hi, I got my test results today. I'm a little confused by them but thought I would let you know I got them. I think it took 4 to 5 weeks.

KaitiUSA Enthusiast
KaitiUSA
Posted

If you don't understand them then maybe someone here would be able to help

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