Experiance With Accesa Labs?

[salexander421]

My Aunt was asking me about this for herself and I've never heard of it. Just wondering if anyone has had experiance with them and if they're legit?

Open Original Shared Link

[enterpriseguru]

DON’T USE THIS COMPANY – RIPOFF and absolutely no customer service. They are not a lab, they are just a broker to Quest Labs.  I ordered lab tests from them and they came back completely erroneous. You can’t contact Accesa Labs directly – only by email.  I wrote them and they sent me back to the lab to get the tests done again.  Wasting another hour was a complete inconvenience for me.  My doctor told me that those test came back erroneous as well.  My doctor said I would be dead if the test results were correct.  So once again I email Accesa Labs.   This time instead of dealing with the customer problem, they tell me there is nothing that they can do and to contact Quest Labs directly.  When I emailed them and asked why they weren’t going to deal with Quest as I was paying Accesa for the services, they wrote me that there was nothing they would do.  I then disputed the invoice amount with my credit card and Accesa disputed it back 2 times by lying and telling the credit card company that I received good lab results.  To this day after 4 months I don’t have my money back and Accesa ripped me off.  Don’t use this phony lab broker…

[cyclinglady]

3 hours ago, enterpriseguru said:

DON’T USE THIS COMPANY – RIPOFF and absolutely no customer service. They are not a lab, they are just a broker to Quest Labs.  I ordered lab tests from them and they came back completely erroneous. You can’t contact Accesa Labs directly – only by email.  I wrote them and they sent me back to the lab to get the tests done again.  Wasting another hour was a complete inconvenience for me.  My doctor told me that those test came back erroneous as well.  My doctor said I would be dead if the test results were correct.  So once again I email Accesa Labs.   This time instead of dealing with the customer problem, they tell me there is nothing that they can do and to contact Quest Labs directly.  When I emailed them and asked why they weren’t going to deal with Quest as I was paying Accesa for the services, they wrote me that there was nothing they would do.  I then disputed the invoice amount with my credit card and Accesa disputed it back 2 times by lying and telling the credit card company that I received good lab results.  To this day after 4 months I don’t have my money back and Accesa ripped me off.  Don’t use this phony lab broker…

Sorry you had a bad experience with this company.  I am from the old school that most labs should be ordered by a medical doctor, but so many of our members do not have access to good doctors who are celiac savvy.   Just curious.   What tests were ordered?  Why would your doctor say you would be dead if the test results were correct?  What were the results?  

[veganman]

That's strange...  I've used Accesa Labs a few times and have always had a great experience with them.  The phone number is right at the top of the website if you need to call them although they don't have 24/7 phone service. I ordered their celiac panel because my doctor told me that my insurance didn't cover the test, got the lab order immediately, and got results 3 days after I went to the lab.  Quest is one of the biggest labs in the world so I'm assuming their results are as accurate as any lab testing company out there. I did test positive on this test but I'm trying some things out in my diet and will repost after I get retested.

Does anyone have experience with the Alcat test? I'm thinking about trying that one out at some point

[cyclinglady]

The lab seems legit, and my doctor has used Quest Labs.  I would not worry about EnterpriseGuru's posting.   He did not ever come back to respond to my questions.  Perhaps, the issue had nothing to do with celiac disease.  Anyway, the other test?  There is some dispute about the accuracy of allergy testing for foods via blood.  If you have the cash, go for it.  Otherwise, most do well maintaining a food/symptom journal.  

With positive celiac results, what does your doctor recommend?  Will you go forward with an endoscopy?  Will your insurance cover that?  

[veganman]

I'm still waiting for an appointment to see my doctor. Seems much harder to get in these days. I'll post back after I do!