Swiss Chalet - Gluten Free Ribs Cooked On Same Grill As Wheat Buns!

[MarkU]

While searching for some info on Swiss Chalet for tonight's dinner out I came across an old thread from this forum discussing the possibility that Swiss Chalet ribs were / were not gluten free (short version is their website says they are gluten-free, a manager said no, subsequent investigation said they are in fact gluten-free - BUT...)

We went there tonight, explained as usual about celiac, ordered various things including the ribs, which the master list and the server both agreed were gluten-free. Manager appeared soon after, was really on the ball, apparently also has a kid with unspecified allergies, and explained that while the ribs themselves are not made with gluten, they are cooked on the same grill as the buns are toasted on (!).

Which kind of sucks that they do that, but we were actually really happy to have found a place with someone who actually caught that and made sure we were informed (and this took place after we had ordered, so they wound up fixing it at no charge to us). My celiac child loves the place, but I had gone off Swiss Chalet due to some unimpressive food experiences. This place also seems to do a better job than the other ones I've been to (at least the ribs were nice, vs the last Swiss Chalet I tried they were terrible). So if you're in the Burlington (Ontario) area, you might try Open Original Shared Link. If you do, make sure to tell them you are there because you have heard they are really careful about allergy information. Also, note that the server was just going off the master list from Swiss Chalet HQ, so you still have to check - but at least the idea that we are a meaningful market segment might trigger some additional effort.