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The Mixed Up My Order At Pf Changs!

amber-rose

By amber-rose
in Gluten-Free Restaurants

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amber-rose Contributor
amber-rose
Posted

Well, last night for my birthday, me & my family went to go eat at PF Changs, since they have a gluten-free menu. Well, I ordered gluten-free lettuce wraps & gluten-free lemon chicken.

I've had those two items before & they were fantastic & I didnt have any problems whatsoever.

But yesterday, I think they gave me the wrong lettuce wraps...the "normal" ones with real soy sauce! :o Our waitress was very overwhelmed I think & she didnt seem "on top of it"

I thought they tasted funny, but I thought that they just added to much soy sauce. I ate about five of them, & then my mom decided to eat one, as she had liked the gluten-free ones just the same as the gluten ones. She took a bite of the gluten-free one & said "Uh oh, I think these ones are the real ones...not the gluten-free ones!" So later that night I had mild D...barely anything. But today I've had alllll the symptoms (bloating, D, tiredness, etc.) It was AWFUL!! :(

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Nantzie Collaborator
Nantzie
Posted

Oh man! I'm sorry you got zapped. Hopefully tomorrow will be better.

You might want to contact the restaurant and talk to the manager and suggest a refresher course for the staff. I know how easy it is for me to gluten myself, so I never get too upset with someone who doesn't live with it every day. But they may need a reminder of how microsensitive we are. Even putting gluten soy sauce in a bowl, then dumping it out and putting in the gluten-free kind would be more than enough to make us sick. Quantity of gluten doesn't matter much. Just the mere presence of it. Also let them know that we'd MUCH rather hear that we had to wait another 20 minutes for our food because someone messed up at the last minute than to spend days or weeks being sick. I'd probably even tip more for their honesty and caring for my well-being. Regular customers would probably pitch a fit, but a lot of celiacs would be moved to tears being told that they were going to redo their order because there was some concern that it may have gotten contaminated.

Hope you feel better.

Nancy

elonwy Enthusiast
elonwy
Posted

Sucks that that happened. I always ask again when they bring it out. They brought me the wrong ones once, and I noticed because of the color. The gluten-free lettuce wraps are much lighter in color than the regular ones.

I've also gotten to the point where I can smell the difference.

Sorry you don't feel good :(

Elonwy

loraleena Contributor
loraleena
Posted

Which PF changs? The Boston one now has a dedicated part of their kitchen. Sorry that happened. I always felt so secure there.

Budew Rookie
Budew
Posted

PF Chang has a good heart but screw up orders all the time. Even if you ask repeatedly. I gave up.

amber-rose Contributor
amber-rose
Posted
  • Author

I ate at the one in Walnut Creek, CA. Yeah, I'm not mad at them, because I know they try hard. But sometimes they just mess up.

key Contributor
key
Posted

I have had mostly bad experiences at PF Chang's too. For about a year they didn't tell me that there lettuce wraps were not gluten free if substituting tofu for chicken in the lettuce wraps, until I moved to a different location and I was at a different restaurant. So that was why I kept getting sick, EVERYTIME!!!

So then last time I went, I ordered something gluten free. Can't remember what. THe guy brought it out and I said, "this is gluten free, right?" He said, "yeah, should be". Then my waiter comes out, after I have eaten 10 bites and says, "uh, you might want to quit eating that, apparently it was made wrong". It was humiliating and great to know right then and there, that I had gluttened myself. By the end, I was burping and lost my appetite. Then, I was really sick with D, the next day. OH, they did take the meal off my bill without my requesting it and the manager came and apologized. I didn't say anything. They are busy and I just don't think they have the time to get it right. At least they are trying I suppose.

That was the last time I ate out!! I am DONE! I can't afford to be sick all the time with 3 kids. When I get gluttened it takes me at least 3 days for my stomach to get back to normal and I get very depressed and tired for that period. I can't do that every week or two. So I gave up. NOw I just watch other people eat. My husband thankfully is fine not going out to eat.

Monica

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