Jump to content

  • Welcome to Celiac.com!

    You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.



  • Celiac.com Sponsor (A1):

    Celiac.com Sponsor (A1-M):

  • Get Celiac.com Updates:
    Support Our Content
    eNewsletter
    Donate

Proctor & Gamble - Avoid This Company- Their Are Good Alternatives

Deanne

Recommended Posts

Deanne Rookie
Deanne
Posted

Here is an email response I got from Proctor and Gamble after I requested a list of gluten free products from them and I also was concerned with cross contamination:

Subject

---------------------------------------------------------------

I am looking for gluten free makeup. This includes no cross contamination. Do...

Discussion Thread

---------------------------------------------------------------

Response (RightNow Administrator) - 01/19/2007 10:59 AM

Thanks for contacting us.

As someone who suffers from allergies, I certainly appreciate why you're interested in ingredient information. In our Consumer Relations office, we're provided with the same ingredient information that you see on product packages. For that reason - and for your safety - we request physicians write to us with very specific information so that we can have it researched as thoroughly as possible.

Your doctor may send a written request on office letterhead to:

Consumer Relations

PO Box 599

Cincinnati OH 45201

Attn:

Be sure to clearly indicate the full product name, fragrance, color/shade as written on the product which interests you.

Once we receive your doctor's request, we'll research your inquiry and hope to provide a response in approximately four weeks.

Please understand that we have your best interest at heart by following a strict process for ingredient information requests. If your doctor is anything like mine, he or she will be more than happy to send the letter.

We appreciate your patience.

Customer - 01/14/2007 02:19 PM

I am looking for gluten free makeup. This includes no cross contamination. Do you have a list of gluten free makeup?

Thanks

Auto-Response - 01/14/2007 02:19 PM

Title: Buy direct?

Link: Open Original Shared Link

Title: Info CG E-Store order

Link: Open Original Shared Link

Title: Using CG Advanced Radiance different from other foundations?

Link: Open Original Shared Link

Question Reference #070114-001608

---------------------------------------------------------------

Product Level 1: Cover Girl

Category Level 1: What's in it?/Ingredients

Date Created: 01/14/2007 02:19 PM

Last Updated: 01/19/2007 10:59 AM

Product Name:

Product Version:

[---001:001982:53987---]

Soooooooooooooo for them it is way too difficult just to provide a gluten free list and to address cross contamination. Instead they try to disenchant you and reduce the number of inquiries by first requiring a letter from your doctor. How many docs have time to send letters to manufacturers and how much is that going to cost the patient? This tactic is pretty bad and I suggest you not purchase their products and vote with your pocket book how you feel about their tactics. Call or write them and let them know this sort of response is costing them.

The best response I have had is with Bonnie Bell. They actually will email you a list and when I asked about cross contamination they immediately patched me through to Paul their head chemist of 19 yrs. I guess he takes two calls a day from people around the world about gluten. He said because of all the calls he changed the formulas to be gluten free and said it was no big deal. He also said it made some of them more stable. After talking with him I feel confident that their is no problem with cross contamination and I am a stickler about this issue. Here is the list they emailed me and I would encourage you to check this out for yourself. I was very impressed with this company and it's approach:

I don't feel so stuck anymore do you?

November, 2004

Dear:

Thank you for your recent inquiry to Bonne Bell. We are always glad to hear from our customers, and we want to help you in any way possible.

The following Bonne Bell, Inc. products can be used by people afflicted with Celiac disease. They do not contain any gluten containting grains: wheat, barley, rye, oats, amaranth, teff, millet, spelt, and quinoa.

10-0-6 Lotions

All Colognes

Lip Lites

Lip Enticements

Lip Fashion

Sponge-On Sparklers

Shower 2000

Lip Lix

Lip Gear Lip Crayons

Eye Shades

No Shine Oil Control Makeup

Lip Shades with SPF 15

Lip Sheers

Nail Lacquers

Cosmic Cheeks

Lash Tints

Glimmer Gels

Roll-On Lip Smacker Shiners and Shimmers

Roll-On Glitter Gloss

Lip Gear (Matte only)

Lip Shox

Eye D

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


Viola 1 Rookie
Viola 1
Posted

Thanks for this Deanne .... Good for Bonne Bell, I'll give them my business :D

jesscarmel Enthusiast
jesscarmel
Posted

thats ridiculous they would ask for a doctor to write a note!!! alot of companies have gluten free lists like aveda, mac, laura mercier and NARS who all sell make up.

Guhlia Rising Star
Guhlia
Posted

Does anyone out there have A LOT of spare time on their hands? It would be funny if someone got a note from their doctor and requested every single product and color available. Just to be a pain, of course.

Viola 1 Rookie
Viola 1
Posted
Does anyone out there have A LOT of spare time on their hands? It would be funny if someone got a note from their doctor and requested every single product and color available. Just to be a pain, of course.

:lol::lol: I wish I didn't have two jobs already, or I would try it. I have a celiac doctor who would even write me the letter. :lol:

But unfortunately, I don't even have as much time here on the board as I would like. :(

quantumsugar Apprentice
quantumsugar
Posted

What a funny idea... every product. And... goodness and gracious, that's a terrible response from a company. What doctor wants to spend their time writing product inquiries to different companies? Heck, I don't even like to do it. Thanks for the Bonne Bell information, too. It's nice to know they're so good about it all.

happygirl Collaborator
happygirl
Posted

I actually got a similar response from Dove this summer. NOT in regards to gluten, but in regards to corn, which I was reacting to at the time. They said because of proprietary info, they were only required to tell people about the 8 main allergens, and anything after that, I would have to have a doctor's note, with the products, etc etc (as mentioned above) before they could release any of the info to me. Yeah I wasn't a happy camper.

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


2Boys4Me Enthusiast
2Boys4Me
Posted

All you really need is a doctor's letterhead. No reason to get the doctor involved. :ph34r:

debmidge Rising Star
debmidge
Posted
thats ridiculous they would ask for a doctor to write a note!!! alot of companies have gluten free lists like aveda, mac, laura mercier and NARS who all sell make up.

I agree...this isn't a prescription so why should I get my doctor to write to them....that is an unreasonable request by P&G. They know that doctor's don't have time for that so that gets them off the information hook. :angry:

Perhaps we write to them saying, I'm not a Dr. but I play one on TV or something like that. Or sign the letter "Debmidge's Doctor." :lol:

It burns me up because we are intelligent enough to do the asking for ourselves, we don't need an MD as an intermediary.

debmidge Rising Star
debmidge
Posted
Does anyone out there have A LOT of spare time on their hands? It would be funny if someone got a note from their doctor and requested every single product and color available. Just to be a pain, of course.

Gee, maybe they should be worried that WE need a Dr.'s note to SPEND OUR MONEY on them!

"I'm sorry, I cannot buy your products (all of them) unless I have a doctor's note."

jkmunchkin Rising Star
jkmunchkin
Posted

Although getting statements like this is annoying, do you realize how many products and brands P&G makes?

I think if you are more specific about a particular brand / product, or write to that brand directly you might get a better response. Then again maybe not. But sometimes I think we are to quick to condemn a company for not giving us the response we want. Atleast they are willing to research it thoroughly.

PennyG Newbie
PennyG
Posted
Although getting statements like this is annoying, do you realize how many products and brands P&G makes?

I think if you are more specific about a particular brand / product, or write to that brand directly you might get a better response. Then again maybe not. But sometimes I think we are to quick to condemn a company for not giving us the response we want. Atleast they are willing to research it thoroughly.

I called P & G to ask about corn derivatives in Secret Platinum Invisible Solid and got a similiar response -- have your doctor call us to discuss whether you are allergic to any of the ingredients. I would boycott them but they also carry other products that are corn-free, which no one else carries, that I need.

It's too bad they are so "secretive".

Yenni Enthusiast
Yenni
Posted
Does anyone out there have A LOT of spare time on their hands? It would be funny if someone got a note from their doctor and requested every single product and color available. Just to be a pain, of course.

:lol: :lol:

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Get Celiac.com Updates:
    Support Celiac.com:
    Join eNewsletter
    Donate
  • Celiac.com Sponsor (A17):
    Celiac.com Sponsor (A17):



    Celiac.com Sponsors (A17-M):



  • Recent Activity

    1. cristiana
      - cristiana replied to Dizzyma's topic in Post Diagnosis, Recovery & Treatment of Celiac Disease
      2

      Newly diagnosed mam to coeliac 11 year old

      Hi @Dizzyma I note what @trents has commented about you possibly posting from the UK. Just to let you know that am a coeliac based in the UK, so if that is the case, do let me know if can help you with any questions on the NHS provision for coeliacs. If you are indeed based in the UK, and coeliac disease is confirmed, I would thoroughly recommend...
    2. trents
      - trents replied to Dizzyma's topic in Post Diagnosis, Recovery & Treatment of Celiac Disease
      2

      Newly diagnosed mam to coeliac 11 year old

      Welcome to the celic.com community @Dizzyma! I'm assuming you are in the U.K. since you speak of your daughter's celiac disease blood tests as "her bloods". Has her physician officially diagnosed her has having celiac disease on the results of her blood tests alone? Normally, if the ttg-iga blood test results are positive, a follow-up endoscopy...
    3. Dizzyma
      - Dizzyma posted a topic in Post Diagnosis, Recovery & Treatment of Celiac Disease
      2

      Newly diagnosed mam to coeliac 11 year old

      Hi all, I have so many questions and feel like google is giving me very different information. Hoping I may get some more definite answers here. ok, my daughter has been diagnosed as a coeliac as her bloods show anti TTG antibodies are over 128. We have started her on a full gluten free diet. my concerns are that she wasn’t actually physically s...
    4. Scott Adams
      0

      Better-Than-Takeout Gluten-Free Chicken Fried Rice

    5. Kimmy88
      - Kimmy88 commented on Scott Adams's article in Winter 2026 Issue
      2

      Gut Healing After a Celiac Diagnosis: What Science Says About Recovery Time (+Video)

      Excellent article!! I shared with my family, so they would understand!
  • Celiac.com Sponsor (A19):

  • Member Statistics

    • Total Members
      132,923
    • Most Online (within 30 mins)
      7,748
    cmckurtz
    Newest Member
    cmckurtz
    Joined
  • Celiac.com Sponsor (A20):
  • Celiac.com Sponsor (A22):

  • Forum Statistics

    • Total Topics
      121.5k
    • Total Posts
      1m
  • Celiac.com Sponsor (A21):

  • Upcoming Events

  • Posts

    • cristiana
      Newly diagnosed mam to coeliac 11 year old

      By cristiana · Posted

      Hi @Dizzyma I note what @trents has commented about you possibly posting from the UK.  Just to let you know that am a coeliac based in the UK, so if that is the case, do let me know if can help you with any questions on the NHS provision for coeliacs.    If you are indeed based in the UK, and coeliac disease is confirmed, I would thoroughly recommend you join Coeliac UK, as they provide a printed food and drink guide and also a phone app which you can take shopping with you so you can find out if a product is gluten free or not. But one thing I would like to say to you, no matter where you live, is you mention that your daughter is anxious.  I was always a bit of a nervous, anxious child but before my diagnosis in mid-life my anxiety levels were through the roof.   My anxiety got steadily better when I followed the gluten-free diet and vitamin and mineral deficiencies were addressed.  Anxiety is very common at diagnosis, you may well find that her anxiety will improve once your daughter follows a strict gluten-free diet. Cristiana 
    • trents
      Newly diagnosed mam to coeliac 11 year old

      By trents · Posted

      Welcome to the celic.com community @Dizzyma! I'm assuming you are in the U.K. since you speak of your daughter's celiac disease blood tests as "her bloods".  Has her physician officially diagnosed her has having celiac disease on the results of her blood tests alone? Normally, if the ttg-iga blood test results are positive, a follow-up endoscopy with biopsy of the small bowel lining to check for damage would be ordered to confirm the results of "the bloods". However if the ttg-iga test score is 10x normal or greater, some physicians, particularly in the U.K., will dispense with the endoscopy/biopsy. If there is to be an endoscopy/biopsy, your daughter should not yet begin the gluten free diet as doing so would allow healing of the small bowel lining to commence which may result in a biopsy finding having results that conflict with the blood work. Do you know if an endoscopy/biopsy is planned? Celiac disease can have onset at any stage of life, from infancy to old age. It has a genetic base but the genes remain dormant until and unless triggered by some stress event. The stress event can be many things but it is often a viral infection. About 40% of the general population have the genetic potential to develop celiac disease but only about 1% actually develop celiac disease. So, for most, the genes remain dormant.  Celiac disease is by nature an autoimmune disorder. That is to say, gluten ingestion triggers an immune response that causes the body to attack its own tissues. In this case, the attack happens in he lining of the small bowel, at least classically, though we now know there are other body systems that can sometimes be affected. So, for a person with celiac disease, when they ingest gluten, the body sends attacking cells to battle the gluten which causes inflammation as the gluten is being absorbed into the cells that make up the lining of the small bowel. This causes damage to the cells and over time, wears them down. This lining is composed of billions of tiny finger-like projections and which creates a tremendous surface area for absorbing nutrients from the food we eat. This area of the intestinal track is where all of our nutrition is absorbed. As these finger-like projections get worn down by the constant inflammation from continued gluten consumption before diagnosis (or after diagnosis in the case of those who are noncompliant) the efficiency of nutrient absorption from what we eat can be drastically reduced. This is why iron deficiency anemia and other nutrient deficiency related medical problems are so common in the celiac population. So, to answer your question about the wisdom of allowing your daughter to consume gluten on a limited basis to retain some tolerance to it, that would not be a sound approach because it would prevent healing of the lining of her small bowel. It would keep the fires of inflammation smoldering. The only wise course is strict adherence to a gluten free diet, once all tests to confirm celiac disease are complete.
    • Dizzyma
      Newly diagnosed mam to coeliac 11 year old

      By Dizzyma · Posted

      Hi all, I have so many questions and feel like google is giving me very different information. Hoping I may get some more definite answers here. ok, my daughter has been diagnosed as a coeliac as her bloods show anti TTG antibodies are over 128. We have started her  on a full gluten free diet. my concerns are that she wasn’t actually physically sick on her regular diet, she had tummy issues and skin sores. My fear is that she will build up a complete intolerance to gluten and become physically sick if she has gluten. Is there anything to be said for keeping a small bit of gluten in the diet to stop her from developing a total intolerance?  also, she would be an anxious type of person, is it possible that stress is the reason she has become coeliac? I read that diagnosis later in childhood could be following a sickness or stress. How can she have been fine for the first 10 years and then become coeliac? sorry, I’m just very confused and really want to do right by her. I know a coeliac and she has a terrible time after she gets gluttened so just want to make sure going down a total gluten free road is the right choice. thank you for any help or advise xx 
    • xxnonamexx
      Fermented foods, Kefir, Kombucha?

      By xxnonamexx · Posted

      very interesting thanks for the info  
    • Florence Lillian
      gluten free cookie recipes

      By Florence Lillian · Posted

      More cookie recipes ...thanks so much for the heads-up Scott.  One can never have too many.  Cheers, Florence.
×
×
  • Create New...

Important Information

NOTICE: This site places This site places cookies on your device (Cookie settings). on your device. Continued use is acceptance of our Terms of Use, and Privacy Policy.