Jump to content
This site uses cookies. Continued use is acceptance of our Terms of Use and Privacy Policy. More Info... ×

  • Welcome to Celiac.com!

    You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.



  • Celiac.com Sponsor (A1):

    Celiac.com Sponsor (A1-M):

  • Get Celiac.com Updates:
    Support Our Content
    eNewsletter
    Donate

Horrible Experience At A Sub Shop, Daughter Was Refused A Breadless Sub.

Kaylee's Mom

By Kaylee's Mom
in Gluten-Free Restaurants

Recommended Posts

Kaylee's Mom Newbie
Kaylee's Mom
Posted

I took my daughter to a sub shop and asked for a small sub with no bread. I was told they couldn't do that. I explained why she needed no bread and again was told they couldn't do that. I asked to speak to a manager, who told me no, as well as the owner's brother. The owners brother started yelling that he didn't know what to charge me and was getting angry. I said charge me the whatever you would normally change for the regular sub and keep the bread. He said it was called a SUB shop and he wouldn't do it. I again explained that my 6 year old daughter couldn't have the bread. They didn't care. She was so upset and crying. She also has type 1 diabetes (also an autoimmune disease) and having to find another restaurant where she could eat played havic with her glucose. I've never ever had this happen! :angry:

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


psawyer Proficient
psawyer
Posted

Incredible!

hannahp57 Contributor
hannahp57
Posted

wow and there you are offering to let them keep the bread even though you paid the same price. uh hello! its not rocket science. give me the meat, cheese, lettuce and tomato! people are soooo frustrating. i hope your next experience is better.

next time take your own bread and see how much THAT confuses them!!! :lol:

jststric Contributor
jststric
Posted

I have had ALMOST the same situation in Subway shops. I've never gotten quite the anger factor you did, but so completely clueless and some of the same comments.....can't do that....wouldn't know what to charge.....we simply can't do that! ????? It's NOT rocket science! My hubby and 19 yr old son loves Subway and my hubby WILL NOT let me simply get a bag of chips and soda....he pushes the issue with the sub workers, which is pretty embarrassing. BUT....we did find ONE Subway shop in Kalamazoo, MI that the guy simply said, "Oh, that's known as an Atkins sub and made it like he's made them everyday of the year!! It was so good and I couldn't help but wonder why THIS Subway gets it and no one else does. The next time we went to a Subway I tried ordering an Atkins sub and, sigh, again, they were clueless. It sure would be nice if they all got on the same page!! That's why I've started doing most of MY business at Jimmy John's!!

Aroostook Newbie
Aroostook
Posted

I was refused an entire meal at a beautiful Lakeview establishment in St.Agatha Maine! We were attending a retirement dinner and they would not let me order other than what they had for choices on a menu card. I asked for the manager, I explained my illness and asked for a plain hamburger, baked potato, & cottage cheese. She still refused trying to get me to make a choice from the menu card. I said I would go into in the main part of the restraunt and eat and they said I couldn't do that either. So my husband and I left! Another woman who had a food allergy was refused the same as I, but they remained and she went without a meal while her husband ate. Personally I was so upset and humiliated that they treated me like that I vowed never to go back and would let the world know. The next day I emailed them tons of literature on Celiac's and how upset I was and how humiliated it had made me feel. The manager replied that she had tried to help and then tried to get me to accept a $25 gift card. Screw that, they didn't try to help nor do they care! I found out later that another party a week later had the same experience. Deffinately not a place to go in Northern Maine. They use to be fantastic, but the owners daughter is running the show now, and she's running it right into the ground!

Kaylee's Mom Newbie
Kaylee's Mom
Posted
  • Author

We do subway all the time, we've never had a problem.. sometimes they'll give me a look because its an odd request, but they do it. This was a small independent sub shop in MA, its called Maria's submarine shop, I'll NEVER go back there again, and either will my relatives. My Grandmother has lived in this yuppity town for a good 65 years.. she'll get the word out :)

Kaylee's Mom Newbie
Kaylee's Mom
Posted
  • Author

BTW, It IS against the law and violates the ADA when a restaurant does not accomidate you. They have to omit ingredents if they are asked, and its easy. As long as it doesn't fundamentally alter the business or cause any harm, they have to make the accomidations. You can't go into a chinese restaurant and ask for a breadless turkey sandwhich, because that is fundamentally altering the restaurant, but to ask for a bunless burger or a breadless sub is within the reasonable accomidations that the ADA has defined. Restaurants that do this need to be reported.

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


one more mile Contributor
one more mile
Posted

Sounds like they were having a really bad day. But boy I wish i was a lawyer. That behavior was horrible.

Sometimes I have found it is best for me just to turn around and walk away. Sorry you went though that.

chasbari Apprentice
chasbari
Posted

My son works at Blimpie here in town and when we talked about this he said it would be no problem (and a no brainer, he added) to skip the bread. They even have their cash register set up to deduct a dollar if you opt for no bread. He couldn't comprehend being unwilling to take full price and just skip the bread. That's not a bad day, that's just rude. Reminds me of when I flew into Daytona Beach Airport. I went to the one restaurant and asked if the meat was grilled where they toasted the bread and if it were possible to do something a little different ... the guy looked at me and said "nope, looks like you should just change your religion." I quickly responded that I would have to change my disease instead, turned and walked away... not giving my money to that!

MaryJones2 Enthusiast
MaryJones2
Posted
BTW, It IS against the law and violates the ADA when a restaurant does not accomidate you. They have to omit ingredents if they are asked, and its easy. As long as it doesn't fundamentally alter the business or cause any harm, they have to make the accomidations. You can't go into a chinese restaurant and ask for a breadless turkey sandwhich, because that is fundamentally altering the restaurant, but to ask for a bunless burger or a breadless sub is within the reasonable accomidations that the ADA has defined. Restaurants that do this need to be reported.

Their actions were certainly deplorable. No question about it. But it is not against the law for a restaurant to refuse to service to a person with food allergies or any special diet (school is a different story). The restaurant was quite rude but they weren't violating a law by refusing to modify a dish. The ADA suggests the request should be accomodated when possible but a restaurant is not in violation if they choose not to accomodate us.

Ahorsesoul Enthusiast
Ahorsesoul
Posted

I would file a report about them with the BBB. The more complaints places get the happier resturants will be to alter how they serve their food.

For USA and Canada:

Open Original Shared Link

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
  • Celiac.com Sponsor (A19):


  • Member Statistics

    • Total Members
      130,346
    • Most Online (within 30 mins)
      7,748
    Thomas D Cosgrove
    Newest Member
    Thomas D Cosgrove
    Joined
  • Celiac.com Sponsor (A20):

  • Forum Statistics

    • Total Topics
      121.3k
    • Total Posts
      1m
  • Celiac.com Sponsor (A22):



  • Celiac.com Sponsor (A21):


  • Upcoming Events

  • Posts

    • maryannlove
      Gluten free thyroid medications

      By maryannlove · Posted

      Before I could call them (after all my research), Costco Pharmacy called and told me they found a generic gluten-free levothyroxine.  Was told name is Amneal brand.  Said they called and company  confirmed is gluten free.  Only one I had found was Lannett so did more research and found:  “BRIDGEWATER, N.J., Nov. 12, 2018.  Amneal Pharmaceuticals, Inc. (NYSE: AMRX) today announced that it has completed a transition agreement with Lannett Company. Under the terms of the agreement, Amneal will take over the distribution and marketing of Levothyroxine sodium tablets from Lannett beginning December 1, 2018 through March 23, 2019, ahead of when the Company's previously announced 10-year Levothyroxine distribution agreement with Jerome Stevens begins on March 23, 2019.” So looks like we’re good until at least 6/23/29.  Active ingredients are colloidal silicon dioxide, lactose, magnesium stearate, CORN STARTCH, acacia, sodium startch glycolate. Bottom line:  We can tell our pharmacists we need gluten-free, generic Amneal brand Levothyroxine.   AMEN.  
    • Scott Adams
      This Roller Coaster Ride Needs to Stop

      By Scott Adams · Posted

      Given your severe symptoms it sounds like you would be much better off going 100% gluten-free!
    • Ginger38
      This Roller Coaster Ride Needs to Stop

      By Ginger38 · Posted

      Thank you for your kind words and encouragement. This has been the most difficult and confusing journey to date for me, and it has been going on since 2015/2016. The last dietitian I met with works with a lot of celiac patients, so I was excited, but she just thought I should be able to eat gluten free (whatever that may be) stay in a carb count and my diabetes would not be affected. WRONG. I have tried this several times since I crossed over to full blown diabetes, because I get so sick eating gluten that I end up getting frustrated and go back to gluten free to get some relief. I have a continuous glucose monitor so it is easy to see how my body and glucose are reacting to foods. Unfortunately my suspicions are correct. When I eat gluten-free foods -like Schar breads or rolls, or the crackers, including when I stay in my carb limit,  my sugar spikes and just sits there.. .it won;t even come back down for hours. So in the end it drives my overall glucose and A1C up. I can't really even eat oats or things like that. Cereal is very iffy. Gluten free pizzas, gluten free nuggets, and things like that majorly spike my sugar as well, again, even when staying in my carb limits. I already feel so limited on foods because of the diabetes so of course, when medical people and family and friends are like just go eat gluten, I have been like oh okay - maybe it is all in my head and hey its way cheaper to eat gluten and tastes wayyy better...and then I end up right back where I am today,. MISERABLE, just laying around in pain, spending all day in the bathroom, having accidents related to diarrhea, constant tremors, heart rate issues, chest pain etc. and I forgot about these terrible painful canker sores in my mouth right now, I can't even hardly eat or drink or swallow they hurt so bad.  Not being able to feel like I can eat gluten free is extremely frustrating. I had some great recipes and substitutes for things, and was at a decent place with all that, until the diabetes went crazy out of control, so gluten-free living seems to not be an option for me. However, eating gluten when I truly still believe I am celiac -just misdiagnosed- does NOT seem like a wise idea. I am honestly scared  I am going to get deathly ill from all this or something. I even asked my GI doctor, more like begged, if he would please just label me as celiac and tell me I was for sure (like he did before) so I could get the support I truly need. No such luck. He just keeps saying but your tests were okay 🙄 My family went to an arcade and pizza/pasta buffet yesterday - obviously I didn't want to miss out spending time with my family and my mom spent money paying for my meal/buffet - and I was hungry, so of course I ended up eating pizza and pasta that was not gluten-free, because they don't offer any gluten-free options, and then my brother and others want to ask can you eat that or are you supposed to, and I am like well no, and I will definitely pay for it. They think it is hilarious when I say things and then make comments, like how it is so fun to go out with me especially places like that because I am not supposed to eat but I just do it anyway and say I will pay for it 😥 just seems everywhere I turn it is pointless and I have no support 
    • Wheatwacked
      Am I celiac or not?

      By Wheatwacked · Posted

      Just like you cannot be a little pregnant, you cannot be a little Celiac.  Here is an article I found that explains what the numbers mean. Are You Confused About Your Celiac Disease Lab Results? Here is another article about the non traditional symptoms of Celiac Disease. What Are the Symptoms of Celiac Disease? I've been taking 10,000 IU vitamin D3 since 2015.  My blood tests every 3 months for 25(OH)D have never gone above 93 ng/ml, even in the Florida summer.  70 - 100 is the body's natural homeostasis level. Surge of information on benefits of vitamin D "“When combined with supplemental magnesium, vitamin D repletion has dramatically changed my practice,” said McCarthy ... “There are now very few patients with infections, and asthmatics who are coming off medications are staying off of them. ... A lifeguard study that found vitamin D levels in the 70 ng/mL range up to 100 ng/mL (nature’s level) were associated with no adverse effects; ... Colon cancer data showing a reduction in the incidence of new cancer (linear) with postulated 0 point at 75 ng/mL;
    • somethinglikeolivia
      Am I celiac or not?

      By somethinglikeolivia · Posted

      Interesting! Recent labs I had done did show that I was low in Vitamin D so I just began supplementing, it’s hard to tell so soon but it does seem to have a positive affect! Thanks for the input!
×
×
  • Create New...