Now Here's Some Custome Service! (Pf Changs)

[Monklady123]

I've never eaten PF Changs but have read here how it's great for gluten free. When my family wants Chinese we've just been ordering from our regular place and I just eat something else, since our regular place delivers and PF Changs doesn't. But, lately I've been craving fried rice, so we ordered from PF Changs and ds drove over to get it. (we learned they have curbside pickup which makes the no-delivery thing better, lol).

Anyway, I ate it two nights ago, woke up feeling okay, but by mid-morning I had that gluten headache and a few tmi intestinal issues. All I'd had for breakfast was my normal coffee and Udi's toast (from a loaf that I'd already been eating from with no problems.)

I had noticed on the chicken in my fried rice that there was a coating and I wondered if they'd gotten mixed up. So I called and talked to the manager. She went to talk to the chef, and came back with a complete list of every ingredient in the dish. The coating was egg and corn starch. She explained how the gluten-free area of the kitchen is entirely separate, how they use dedicated utensils, cutting boards, woks, etc.

So I said well maybe I got some crumbs from my toaster or something (it's a toaster oven and I never have problems, but you never know...). She said "well, I'm 99.9% sure that your problems weren't from our food. But, would you mind if we sent you a $25.00 gift card? I'd hate for you to come away with a bad memory of your first time eating our food."

Would I mind? :lol:

She also suggested a few things to order next time that are highly recommended by other gluten-free customers -- lettuce wraps and mongolian beef, specifically.

Would I mind a gift card? hahahahahaha

[kareng]

We have been to 3 different PF Changs in 3 different cities. They have all been great! We do find that it is salty and I tend to eat too much. This last time was on Spring Break. we all order from the gluten-free menu.. I had my handy 15 yr old boy with me. This insures I can't over eat.

[ravenwoodglass]

I've never had a problem with them either. I just wish they had one closer and weren't located at a huge mall that I hate the driving hassle with. My DS when he is in town will take the half hour drive (one way) to get me the spicy chicken and snow peas and garlic that is my favorite. He will be coming home for a visit soon and I can't wait to see him and to indulge in my favorite dishes.

[TSA]

I've never eaten PF Changs but have read here how it's great for gluten free. When my family wants Chinese we've just been ordering from our regular place and I just eat something else, since our regular place delivers and PF Changs doesn't. But, lately I've been craving fried rice, so we ordered from PF Changs and ds drove over to get it. (we learned they have curbside pickup which makes the no-delivery thing better, lol).

Anyway, I ate it two nights ago, woke up feeling okay, but by mid-morning I had that gluten headache and a few tmi intestinal issues. All I'd had for breakfast was my normal coffee and Udi's toast (from a loaf that I'd already been eating from with no problems.)

I had noticed on the chicken in my fried rice that there was a coating and I wondered if they'd gotten mixed up. So I called and talked to the manager. She went to talk to the chef, and came back with a complete list of every ingredient in the dish. The coating was egg and corn starch. She explained how the gluten-free area of the kitchen is entirely separate, how they use dedicated utensils, cutting boards, woks, etc.

So I said well maybe I got some crumbs from my toaster or something (it's a toaster oven and I never have problems, but you never know...). She said "well, I'm 99.9% sure that your problems weren't from our food. But, would you mind if we sent you a $25.00 gift card? I'd hate for you to come away with a bad memory of your first time eating our food."

Would I mind? :lol:

She also suggested a few things to order next time that are highly recommended by other gluten-free customers -- lettuce wraps and mongolian beef, specifically.

Would I mind a gift card? hahahahahaha

Thank you for your post! I have not been to PF Changs, but now thats what I'm craving! I'm leaving on vacation and I hope I don't have any problems eating out. It can be a hassel! Enjoy your gift card! Tammy

[ndw3363]

Ravenwood - those are both my favs as well!! I ate there last week and had an excellent experience. I got my order to go - although, they did throw in a fortune cookie - I politely handed it back to get rid of temptation. She apologized and said "sorry it's just a habit to give them to everyone". No harm done since they are wrapped in plastic. They are a bit expensive, but I find one order makes two meals so it's great when I want to splurge. Their flourless chocolate dome with berries is the best dessert on the planet too. Great - now I'm having a craving.

[catsmeow]

I've never eaten PF Changs but have read here how it's great for gluten free. When my family wants Chinese we've just been ordering from our regular place and I just eat something else, since our regular place delivers and PF Changs doesn't. But, lately I've been craving fried rice, so we ordered from PF Changs and ds drove over to get it. (we learned they have curbside pickup which makes the no-delivery thing better, lol).

Anyway, I ate it two nights ago, woke up feeling okay, but by mid-morning I had that gluten headache and a few tmi intestinal issues. All I'd had for breakfast was my normal coffee and Udi's toast (from a loaf that I'd already been eating from with no problems.)

I had noticed on the chicken in my fried rice that there was a coating and I wondered if they'd gotten mixed up. So I called and talked to the manager. She went to talk to the chef, and came back with a complete list of every ingredient in the dish. The coating was egg and corn starch. She explained how the gluten-free area of the kitchen is entirely separate, how they use dedicated utensils, cutting boards, woks, etc.

So I said well maybe I got some crumbs from my toaster or something (it's a toaster oven and I never have problems, but you never know...). She said "well, I'm 99.9% sure that your problems weren't from our food. But, would you mind if we sent you a $25.00 gift card? I'd hate for you to come away with a bad memory of your first time eating our food."

Would I mind? :lol:

She also suggested a few things to order next time that are highly recommended by other gluten-free customers -- lettuce wraps and mongolian beef, specifically.

Would I mind a gift card? hahahahahaha

****LIKE**** Button! Would you mind a gift certificate????? Do birds fly????? Ha ha ha ha....How awesome to get a $25 gift card! PF Changs do aim to please!

[kareng]

Ravenwood - those are both my favs as well!! I ate there last week and had an excellent experience. I got my order to go - although, they did throw in a fortune cookie - I politely handed it back to get rid of temptation. She apologized and said "sorry it's just a habit to give them to everyone". No harm done since they are wrapped in plastic. They are a bit expensive, but I find one order makes two meals so it's great when I want to splurge. Their flourless chocolate dome with berries is the best dessert on the planet too. Great - now I'm having a craving.

My Favs, too! I have been told several times that they give the fortune cookies because people want the fortune even if they can't eat the cookie. One waitress offered to open it & read the fortune so I wouldn't have to touch it. I am the only one gluten-free but the gluten-free menu has everything we want so we all order gluten-free.

A little secret: the regular meats are marinated in gluten-free sauces.

[IrishHeart]

Oh boy oh boy!! I cannot wait to heal more and eat some Chinese food.....I'll keep this place in mind for later...yum

uh...just one question...how do we non-soy eaters navigate around that ...??

[kareng]

Oh boy oh boy!! I cannot wait to heal more and eat some Chinese food.....I'll keep this place in mind for later...yum

uh...just one question...how do we non-soy eaters navigate around that ...??

Look on the website & maybe email them about the soy. I have heard they can make stuff without the gluten-free soy sauce. Might not be quite the same but probably still good.

[IrishHeart]

thanks, karen!!

[ravenwoodglass]

Ravenwood - those are both my favs as well!! I ate there last week and had an excellent experience. I got my order to go - although, they did throw in a fortune cookie - I politely handed it back to get rid of temptation. She apologized and said "sorry it's just a habit to give them to everyone". No harm done since they are wrapped in plastic. They are a bit expensive, but I find one order makes two meals so it's great when I want to splurge. Their flourless chocolate dome with berries is the best dessert on the planet too. Great - now I'm having a craving.

Another thing to add to that order. Now I'm craving that spicy chicken and chocolate! Have to drive for an appoinment that's half way there this week....maybe I'll chance the traffic.

I find it makes at least two meals also, even when my son and I just split an order there is still some left over.

[Monklady123]

Flourless chocolate dome with berries???? omg...

{adding to my list}

[jerseyangel]

Flourless chocolate dome with berries???? omg...

{adding to my list}

You will be very happy you did--it's incredible