Jump to content

  • Welcome to Celiac.com!

    You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.



  • Celiac.com Sponsor (A1):

    Celiac.com Sponsor (A1-M):

  • Get Celiac.com Updates:
    Support Our Content
    eNewsletter
    Donate

Problem With P F Chang?

mbrookes

By mbrookes
in Gluten-Free Restaurants

Recommended Posts

mbrookes Community Regular
mbrookes
Posted

Yesterday I ate from the gluten free menu at P F Chang's. I had their version of General Tso's chicken (can't remember what they called it) Within two hours I realized something was very wrong.

I had not eaten anything except frpm my own gluten free kitchen for several days, so I'm sure that was the source.

Has anyone else had a problem there?

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


JSegura226 Apprentice
JSegura226
Posted

Yesterday I ate from the gluten free menu at P F Chang's. I had their version of General Tso's chicken (can't remember what they called it) Within two hours I realized something was very wrong.

I had not eaten anything except frpm my own gluten free kitchen for several days, so I'm sure that was the source.

Has anyone else had a problem there?

last week, the day before I realized I needed whole foods to start my gluten-free diet, my wife and I decided to order take out from PF chang's gluten-free menu. We ordered gluten-free chicken fried rice, and the gluten-free lemon scallops. This was our first attempt at ordering gluten-free foods from a restraunt.. well long story short.. they gave me low mein instead of chicken fried rice and slapped a GLUTEN FREE sticker on it!! I looked at the menu and realized low mein was not even on the gluten-free menu... My wife went back, got our rice and came back home saying that the waiter apologized over and over and explained that the chef handed him the wrong plate. They claim they have a high standard in gluten-free and allergy protocols but after googling some reviews I don't think I will ever go back.

I did end up eating the rice and had some of the worst cramps and belly aches I have ever experienced.

GlutenGladi8or Apprentice
GlutenGladi8or
Posted

Yesterday I ate from the gluten free menu at P F Chang's. I had their version of General Tso's chicken (can't remember what they called it) Within two hours I realized something was very wrong.

I had not eaten anything except frpm my own gluten free kitchen for several days, so I'm sure that was the source.

Has anyone else had a problem there?

I was GLUTENED horribly by the Manhattan Beach, CA location about a year ago. I wrote them a letter just after, but haven't been back yet.

I think that corporate cares about us Celiacs, but the servers are uneducated about what gluten does to us.

Darissa Contributor
Darissa
Posted

We eat at PFChangs all the time. We live in Arizona, and have had no problems, but we have also eaten at the resturants in California, Utah, Missouri and other states. Please try again. Normally they are very careful. Gluten free dishes should all come out on a round plate, that says PFChangs right on the plate. It is a different plate than the regular dishes come out on. Please try again! It is our number 1 go to resturant, especially when traveling. I hope your next experience is better!

mbrookes Community Regular
mbrookes
Posted
  • Author

I called and talked to the manager. He went over thye steps that they take to assure safety, and I do realize that sometimes accidents happen. He promised to talk to the staff again about the importance of keeping food strictly separate.

I will try again. I had eaten there before with no problem.

hnybny91 Rookie
hnybny91
Posted

If it were not for PF Changs I would probably never eat out. I have been there numerous times since going gluten free three months ago and never had a problem. So sorry you had a bad experience :(

GlutenGladi8or Apprentice
GlutenGladi8or
Posted

So sorry you had a bad experience :(

A bad experience is.... well... bad. But when someone (or corporation) fumbles, it's good that there are SO many passionate Celiacs who take the time to write to the company or even speak to the manager. It gives them an opportunity to improve. In fact, I can guarantee that the plate/shape policy for all Gluten Free items was a result from a number of complaints. Hence, they changed their ways.

So, keep eating at PF Chang's these days. But if someone gives you a time machine to go back the era when they didn't take it so serious or get enough complaints from their customers... don't go back in time.

Guess I was one of the guinea pigs for the team!

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


  • 2 weeks later...
HS7474 Apprentice
HS7474
Posted

Aww, so sorry it didn't go well! I adore PF Changs and have not had an issue there yet, myself. I believe I've been twice while gluten-free. My husband does not eat gluten-free and even though he ordered an item that appeared on the gluten-free menu, when I asked the waitress if it was she apologized and said it was not and would we like one that was. I had only wanted to taste so did refuse but she certainly seemed well trained on the issue. Better luck eating out next time! It's always so frustrating when it doesn't work out :(

jena829 Newbie
jena829
Posted

I love PF Change gluten-free, but it is so sad how they can't be consistent at varying locations. :( The Austin, TX PF Change is wonderful, but reading the above posts makes me nervous to check out another!

  • 2 months later...
shayre Enthusiast
shayre
Posted

I've had good experiences in Indianpolis too. They are also my #1 restaurant. I order take out twice per month. I did get glutened once, but I didn't know if it was glutened or food intolerance. What happened was that I was dining in the restaurant and the wait staff and manager told me that the gluten-free calamari was safe for me. I told her that I didn't have that option before. She assured me that it was safe. When it was brought out...it had these little crunchy sticks all over the calamari. I shrieked, and went to get the manager. Again...she assured me that they were safe and made from rice. I ate it up! It was soooo yummy. Then I got sick. I didn't know exactly why. I dropped it and never ordered anything different again. Then one day I called up for carry out, and it's usually the same girl. I don't even have to say my name anymore...she remembers the "gluten-free df sf girl". Well, I ordered the gluten-free calamari again for my hubby. She thought that it was for me and said..."oh no! That's not safe for you!" What? I said "hmmm the manager told me that it was safe when I had it before". She said asked me if I got sick? YEP!!! I don't know why the confusion there? Anyway, I only order the same thing everytime and I'm never sick. Btw...if you need to be gluten, dairy and soy free. The only thing that you can eat is the lemon chicken with broccoli. I order it with brown rice and sub snow peas for broccoli. It is yummy. I order off of the gluten-free menu but tell them to mark down soy and dairy allergy too. 9 times out of 10 they still put wrapped fortune cookies and gluten-free soy sauce in the bag. I guess that you can't expect perfection...

kareng Grand Master
kareng
Posted

They put the fortune cookies in because people complain that they want the fortune, even if they can't eat the cookie.

ECUmom3 Explorer
ECUmom3
Posted

Yesterday I ate from the gluten free menu at P F Chang's. I had their version of General Tso's chicken (can't remember what they called it) Within two hours I realized something was very wrong.

I had not eaten anything except frpm my own gluten free kitchen for several days, so I'm sure that was the source.

Has anyone else had a problem there?

I'm so sorry that you had a bad experience. PF Chang's is my go to restaurant (however, I have only eaten at one location). If it were not for them I don't know what I would do. With that being said, it could be that your GI system is very sensitive to spicy foods. I know that is the case with me. I've been gluten-free for several months and still cannot tolerate spicy food, tomatoes, or watermelon. I guess it just takes time to heal. I hope that you will give them another try.

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
  • Celiac.com Sponsor (A19):


  • Member Statistics

    • Total Members
      131,933
    • Most Online (within 30 mins)
      7,748
    Kazwal
    Newest Member
    Kazwal
    Joined
  • Celiac.com Sponsor (A20):

  • Forum Statistics

    • Total Topics
      121.5k
    • Total Posts
      1m
  • Celiac.com Sponsor (A22):



  • Celiac.com Sponsor (A21):


  • Upcoming Events

  • Posts

    • Wheatwacked
      Help I’m cross contaminating myself,

      By Wheatwacked · Posted

      The discovery of the vitamin D receptor in multiple immune cell lineages, such as monocytes, dendritic cells, and activated T cells credits vitamin D with a novel role in modulating immunological functions and its subsequent role in the development or prevention of autoimmune diseases.  The Implication of Vitamin D and Autoimmunity: a Comprehensive Review
    • Wheatwacked
      Bitters for digestion?

      By Wheatwacked · Posted

      Definitely get vitamin D 25(OH)D.  Celiac Disease causes vitamin D deficiency and one of the functions of vitamin D is modulating the genes.  While we can survive with low vitamin D as an adaptation to living in a seasonal environment, the homeostasis is 200 nmol/L.  Vitamin D Receptors are found in nearly every cell with a nucleus,while the highest concentrations are in tissues like the intestine, kidney, parathyroid, and bone.  A cellular communication system, if you will. The vitamin D receptor: contemporary genomic approaches reveal new basic and translational insights  Possible Root Causes of Histamine Intolerance. "Low levels of certain nutrients like copper, Vitamins A, B6, and C can lead to histamine build up along with excess or deficient levels of iron. Iodine also plays a crucial role in histamine regulation."  
    • AnnaNZ
      Bitters for digestion?

      By AnnaNZ · Posted

      I forgot to mention my suspicion of the high amount of glyphosate allowed to be used on wheat in USA and NZ and Australia. My weight was 69kg mid-2023, I went down to 60kg in March 2024 and now hover around 63kg (just after winter here in NZ) - wheat-free and very low alcohol consumption.
    • AnnaNZ
      Bitters for digestion?

      By AnnaNZ · Posted

      Hi Jess Thanks so much for your response and apologies for the long delay in answering. I think I must have been waiting for something to happen before I replied and unfortunately it fell off the radar... I have had an upper endoscopy and colonoscopy in the meantime (which revealed 'minor' issues only). Yes I do think histamine intolerance is one of the problems. I have been lowering my histamine intake and feeling a lot better. And I do think it is the liver which is giving the pain. I am currently taking zinc (I have had three low zinc tests now), magnesium, B complex, vitamin E and a calcium/Vitamin C mix. I consciously think about getting vitamin D outside. (Maybe I should have my vitamin D re-tested now...) I am still 100% gluten-free. My current thoughts on the cause of the problems is some, if not all, of the following: Genetically low zinc uptake, lack of vitamin D, wine drinking (alcohol/sulphites), covid, immune depletion, gastroparesis, dysbiosis, leaky gut, inability to process certain foods I am so much better than late 2023 so feel very positive 🙂    
    • lehum
      4.5 years into diagnosis, eating gluten-free and still struggling: would love support, tips, & stories

      By lehum · Posted

      Hi and thank you very much for your detailed response! I am so glad that the protocol worked so well for you and helped you to get your health back on track. I've heard of it helping other people too. One question I have is how did you maintain your weight on this diet? I really rely on nuts and rice to keep me at a steady weight because I tend to lose weight quickly and am having a hard time envisioning how to make it work, especially when not being able to eat things like nuts and avocados. In case you have any input, woud be great to hear it! Friendly greetings.
×
×
  • Create New...

Important Information

NOTICE: This site places This site places cookies on your device (Cookie settings). on your device. Continued use is acceptance of our Terms of Use, and Privacy Policy.