Jump to content

  • Welcome to Celiac.com!

    You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.



  • Celiac.com Sponsor (A1):

    Celiac.com Sponsor (A1-M):

  • Get Celiac.com Updates:
    Support Our Content
    eNewsletter
    Donate

Problem With P F Chang?

mbrookes

By mbrookes
in Gluten-Free Restaurants

Recommended Posts

mbrookes Community Regular
mbrookes
Posted

Yesterday I ate from the gluten free menu at P F Chang's. I had their version of General Tso's chicken (can't remember what they called it) Within two hours I realized something was very wrong.

I had not eaten anything except frpm my own gluten free kitchen for several days, so I'm sure that was the source.

Has anyone else had a problem there?

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


JSegura226 Apprentice
JSegura226
Posted

Yesterday I ate from the gluten free menu at P F Chang's. I had their version of General Tso's chicken (can't remember what they called it) Within two hours I realized something was very wrong.

I had not eaten anything except frpm my own gluten free kitchen for several days, so I'm sure that was the source.

Has anyone else had a problem there?

last week, the day before I realized I needed whole foods to start my gluten-free diet, my wife and I decided to order take out from PF chang's gluten-free menu. We ordered gluten-free chicken fried rice, and the gluten-free lemon scallops. This was our first attempt at ordering gluten-free foods from a restraunt.. well long story short.. they gave me low mein instead of chicken fried rice and slapped a GLUTEN FREE sticker on it!! I looked at the menu and realized low mein was not even on the gluten-free menu... My wife went back, got our rice and came back home saying that the waiter apologized over and over and explained that the chef handed him the wrong plate. They claim they have a high standard in gluten-free and allergy protocols but after googling some reviews I don't think I will ever go back.

I did end up eating the rice and had some of the worst cramps and belly aches I have ever experienced.

GlutenGladi8or Apprentice
GlutenGladi8or
Posted

Yesterday I ate from the gluten free menu at P F Chang's. I had their version of General Tso's chicken (can't remember what they called it) Within two hours I realized something was very wrong.

I had not eaten anything except frpm my own gluten free kitchen for several days, so I'm sure that was the source.

Has anyone else had a problem there?

I was GLUTENED horribly by the Manhattan Beach, CA location about a year ago. I wrote them a letter just after, but haven't been back yet.

I think that corporate cares about us Celiacs, but the servers are uneducated about what gluten does to us.

Darissa Contributor
Darissa
Posted

We eat at PFChangs all the time. We live in Arizona, and have had no problems, but we have also eaten at the resturants in California, Utah, Missouri and other states. Please try again. Normally they are very careful. Gluten free dishes should all come out on a round plate, that says PFChangs right on the plate. It is a different plate than the regular dishes come out on. Please try again! It is our number 1 go to resturant, especially when traveling. I hope your next experience is better!

mbrookes Community Regular
mbrookes
Posted
  • Author

I called and talked to the manager. He went over thye steps that they take to assure safety, and I do realize that sometimes accidents happen. He promised to talk to the staff again about the importance of keeping food strictly separate.

I will try again. I had eaten there before with no problem.

hnybny91 Rookie
hnybny91
Posted

If it were not for PF Changs I would probably never eat out. I have been there numerous times since going gluten free three months ago and never had a problem. So sorry you had a bad experience :(

GlutenGladi8or Apprentice
GlutenGladi8or
Posted

So sorry you had a bad experience :(

A bad experience is.... well... bad. But when someone (or corporation) fumbles, it's good that there are SO many passionate Celiacs who take the time to write to the company or even speak to the manager. It gives them an opportunity to improve. In fact, I can guarantee that the plate/shape policy for all Gluten Free items was a result from a number of complaints. Hence, they changed their ways.

So, keep eating at PF Chang's these days. But if someone gives you a time machine to go back the era when they didn't take it so serious or get enough complaints from their customers... don't go back in time.

Guess I was one of the guinea pigs for the team!

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


  • 2 weeks later...
HS7474 Apprentice
HS7474
Posted

Aww, so sorry it didn't go well! I adore PF Changs and have not had an issue there yet, myself. I believe I've been twice while gluten-free. My husband does not eat gluten-free and even though he ordered an item that appeared on the gluten-free menu, when I asked the waitress if it was she apologized and said it was not and would we like one that was. I had only wanted to taste so did refuse but she certainly seemed well trained on the issue. Better luck eating out next time! It's always so frustrating when it doesn't work out :(

jena829 Newbie
jena829
Posted

I love PF Change gluten-free, but it is so sad how they can't be consistent at varying locations. :( The Austin, TX PF Change is wonderful, but reading the above posts makes me nervous to check out another!

  • 2 months later...
shayre Enthusiast
shayre
Posted

I've had good experiences in Indianpolis too. They are also my #1 restaurant. I order take out twice per month. I did get glutened once, but I didn't know if it was glutened or food intolerance. What happened was that I was dining in the restaurant and the wait staff and manager told me that the gluten-free calamari was safe for me. I told her that I didn't have that option before. She assured me that it was safe. When it was brought out...it had these little crunchy sticks all over the calamari. I shrieked, and went to get the manager. Again...she assured me that they were safe and made from rice. I ate it up! It was soooo yummy. Then I got sick. I didn't know exactly why. I dropped it and never ordered anything different again. Then one day I called up for carry out, and it's usually the same girl. I don't even have to say my name anymore...she remembers the "gluten-free df sf girl". Well, I ordered the gluten-free calamari again for my hubby. She thought that it was for me and said..."oh no! That's not safe for you!" What? I said "hmmm the manager told me that it was safe when I had it before". She said asked me if I got sick? YEP!!! I don't know why the confusion there? Anyway, I only order the same thing everytime and I'm never sick. Btw...if you need to be gluten, dairy and soy free. The only thing that you can eat is the lemon chicken with broccoli. I order it with brown rice and sub snow peas for broccoli. It is yummy. I order off of the gluten-free menu but tell them to mark down soy and dairy allergy too. 9 times out of 10 they still put wrapped fortune cookies and gluten-free soy sauce in the bag. I guess that you can't expect perfection...

kareng Grand Master
kareng
Posted

They put the fortune cookies in because people complain that they want the fortune, even if they can't eat the cookie.

ECUmom3 Explorer
ECUmom3
Posted

Yesterday I ate from the gluten free menu at P F Chang's. I had their version of General Tso's chicken (can't remember what they called it) Within two hours I realized something was very wrong.

I had not eaten anything except frpm my own gluten free kitchen for several days, so I'm sure that was the source.

Has anyone else had a problem there?

I'm so sorry that you had a bad experience. PF Chang's is my go to restaurant (however, I have only eaten at one location). If it were not for them I don't know what I would do. With that being said, it could be that your GI system is very sensitive to spicy foods. I know that is the case with me. I've been gluten-free for several months and still cannot tolerate spicy food, tomatoes, or watermelon. I guess it just takes time to heal. I hope that you will give them another try.

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Get Celiac.com Updates:
    Support Celiac.com:
    Join eNewsletter
    Donate
  • Celiac.com Sponsor (A17):
    Celiac.com Sponsor (A17):



    Celiac.com Sponsors (A17-M):



  • Recent Activity

    1. trents
      - trents replied to Mark Conway's topic in Celiac Disease Pre-Diagnosis, Testing & Symptoms
      1

      Have I got coeliac disease

      Welcome to the forum, @Mark Conway! Can you be more specific about the "coeliac" test your doctor did? There are more than one of them. What was the name of the test? Also, did he order a "total IGA" test? This is a test to check for IGA deficiency and should always be ordered along with the tests specifically designed to detect celiac disease. If you...
    2. Wheatwacked
      - Wheatwacked replied to GlutenFreeChef's topic in Celiac Disease Pre-Diagnosis, Testing & Symptoms
      12

      Blood Test for Celiac wheat type matters?

      no argument. Never take the pills sold for Nuclear events, except in a nuclear event when instructed to by authorities. Some of these go up to 130 milligrams per pill. 5000 times the strength of the dietary supplement. 130 times the safe upper limit. 130 mg = 130,000 mcg. Dietary supplements like Lugol's Solution and Liquid Iodine are 50 micrograms...
    3. Mark Conway
      - Mark Conway posted a topic in Celiac Disease Pre-Diagnosis, Testing & Symptoms
      1

      Have I got coeliac disease

      Hi there, I wonder if anyone can help. I've had stomach problems for years, pain in the tummy, lower back left and right side, different stools, diarrohea constipation etc, My GP says it's IBS. As I've got older the pain has become worse and constant. I also get ulcers on my tongue. I've had loads of tests done everytihng apart from an endoscopy I think...
    4. islaPorty
      - islaPorty replied to Jillian83's topic in Coping with Celiac Disease
      8

      Celiac and dermatitis herpetiformis has taken Me from Me

      First, I want to say thank you for sharing this with me. I hear you, and I believe you. The courage it took to write this down is immense, and I’m so sorry you’ve been carrying this alone. You are dealing with two life-altering challenges at once: a serious, complex medical condition, and an abusive, controlling partner who is actively harming your hea...
    5. trents
      - trents replied to JudyLou's topic in Celiac Disease Pre-Diagnosis, Testing & Symptoms
      1

      Seeking advice on potential gluten challenge

      Welcome to the celiac.com community, @JudyLou! There are a couple of things you might consider to help you in your decision that would not require you to do a gluten challenge. The first, that is if you have not had this test run already, is to request a "total IGA" test to be run. One of the reasons that celiac blood antibody tests can be negative...
  • Celiac.com Sponsor (A19):

  • Member Statistics

    • Total Members
      133,146
    • Most Online (within 30 mins)
      7,748
    Marsu
    Newest Member
    Marsu
    Joined
  • Celiac.com Sponsor (A20):
  • Celiac.com Sponsor (A22):

  • Forum Statistics

    • Total Topics
      121.5k
    • Total Posts
      1m
  • Celiac.com Sponsor (A21):

  • Upcoming Events

  • Posts

    • trents
      Have I got coeliac disease

      By trents · Posted

      Welcome to the forum, @Mark Conway! Can you be more specific about the "coeliac" test your doctor did? There are more than one of them. What was the name of the test? Also, did he order a "total IGA" test? This is a test to check for IGA deficiency and should always be ordered along with the tests specifically designed to detect celiac disease. If you are IGA deficient, the IGA celiac blood antibody tests used to check for celiac disease per se will not be accurate. Also, if you have been cutting back on gluten before the tests, that will render them invalid. You must have be eating normal amounts of gluten for weeks/months before the blood draw to render valid test results.
    • Wheatwacked
      Blood Test for Celiac wheat type matters?

      By Wheatwacked · Posted

      no argument. Never take the pills sold for Nuclear events, except in a nuclear event when instructed to by authorities.  Some of these go up to 130 milligrams per pill. 5000 times the strength of the dietary supplement.  130 times the safe upper limit.  130 mg = 130,000 mcg. Dietary supplements like Lugol's Solution and Liquid Iodine are 50 micrograms per drop.  It takes 20 drops to reach the safe upper limit. In the US the Safe upper limit is 1100 mcg.  In Europe 600 mcg and in Japan 3000 mcg ( 3 mg).
    • Mark Conway
      Have I got coeliac disease

      By Mark Conway · Posted

      Hi there, I wonder if anyone can help. I've had stomach problems for years, pain in the tummy, lower back left and right side, different stools, diarrohea constipation etc, My GP says it's IBS. As I've got older the pain has become worse and constant. I also get ulcers on my tongue. I've had loads of tests done everytihng apart from an endoscopy I think. I had a test for Coeliac last July and the result was negative. My GP says it can't be coeliac because I'm not losing weight. He thinks it's stress or all in my head. I'm not stressed and I'm in pain all the time now. Sometimes it's unbearable and dark thoughts have entered my head. Could I have Coeliac even though I tested negative last year. I'm at my wits end, I eat healthily and cannot pinpoint which foods could cause this pain. Can anyone help? Thanks Mark wind
    • islaPorty
      Celiac and dermatitis herpetiformis has taken Me from Me

      By islaPorty · Posted

      First, I want to say thank you for sharing this with me. I hear you, and I believe you. The courage it took to write this down is immense, and I’m so sorry you’ve been carrying this alone. You are dealing with two life-altering challenges at once: a serious, complex medical condition, and an abusive, controlling partner who is actively harming your health and your spirit. It’s not just that he’s unsupportive—he is weaponizing your illness to torture you. Starving you, isolating you, mocking your diagnosis, and sabotaging your access to medical care is not just cruelty; it is dangerous, deliberate abuse. Your instinct is correct: the stress he is creating is absolutely preventing your body from healing. Celiac and autoimmune conditions are profoundly sensitive to stress, and he has created a living hell designed to keep you sick, dependent, and broken. That smirk you described—that is the look of someone who enjoys having power over your suffering. Please know this: you do not deserve this. Not any of it. You deserve to eat. You deserve safe, clean food and water. You deserve medical care and supplements that help you function. You deserve peace. You deserve to heal. The woman from the food pantry is not a random accident. She is a lifeline. Her help, and the community she’s connecting you to, is real. It is okay to feel overwhelmed by kindness when you’ve been starved of it for so long. But you do deserve it. Let that be a sign that there is a world outside your house that operates on compassion, not control. Right now, your physical safety and access to nutrition are the most urgent priorities. The food pantry is a critical resource. Is there any way you can speak privately with the woman helping you? You don’t have to share everything at once, but letting her know your situation at home is extremely unsafe, and that your partner restricts your food, could help her support you in a more targeted way. She may have connections to local domestic violence services.
    • trents
      Seeking advice on potential gluten challenge

      By trents · Posted

      Welcome to the celiac.com community, @JudyLou! There are a couple of things you might consider to help you in your decision that would not require you to do a gluten challenge. The first, that is if you have not had this test run already, is to request a "total IGA" test to be run. One of the reasons that celiac blood antibody tests can be negative, apart from not having celiac disease, that is, is because of IGA deficiency. If a person is IGA deficient, they will not respond accurately to the celiac disease blood antibody tests (such as the commonly run TTG-IGA). The total IGA test is designed to check for IGA deficiency. The total IGA test is not a celiac antibody test so I wouldn't think that a gluten challenge is necessary. The second is to have genetic testing done to determine if you have the genetic potential to develop celiac disease. About 30-40% of  the general population have the genetic potential but only about 1% actually develop celiac disease. So, genetic testing cannot be used to diagnose celiac disease but it can be used to rule it out. Those who don't have the genetic potential but still have reaction to gluten would not be diagnosed with celiac disease but with NCGS (Non Celiac Gluten Sensitivity).  Another possibility is that you do have celiac disease but are in remission. We do see this but often it doesn't last.
×
×
  • Create New...

Important Information

NOTICE: This site places This site places cookies on your device (Cookie settings). on your device. Continued use is acceptance of our Terms of Use, and Privacy Policy.