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Gluten Free Brownies @ Starbucks!

jerseygrl

By jerseygrl
in Gluten-Free Restaurants

Recommended Posts

jerseygrl Explorer
jerseygrl
Posted

Starbucks considering having gluten free brownies!

CALL EARLY AND OFTEN. SIMILAR TO VOTING.

1 800 235-2883 X0

A rep spoke with Kristen at Starbuck

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Juliebove Rising Star
Juliebove
Posted

Do you know what the ingredients are? Will do us no good if they have milk, eggs, soy or nuts in them.

buffettbride Enthusiast
buffettbride
Posted

Them being only gluten-free would be enough for some, and it is certainly a step in the right direction.

jerseyangel Proficient
jerseyangel
Posted

I tried to call and was disconnected while waiting for an operator--maybe that means they're being flooded with calls about the brownies :D

I'll try again later.

jerseygrl Explorer
jerseygrl
Posted
  • Author
Do you know what the ingredients are? Will do us no good if they have milk, eggs, soy or nuts in them.

You know, this IS a step in the right direction. You cant expect everything at once.

I did call customer service, and the rep told me that they did have gluten-free Brownies in their

stores nationwide in early summer for Latin Week (our local SB just opened in August, so we missed out).

They had such a positive response that they are thinking of making it a permanent item.

I mentioned to her that some people react to all allergens, and it would be nice to have

an all allergin-free item as well. She was very receptive and made note of that suggestion :)

The more support they hear about our needs, the more they will find this to be a viable option

to their menu.

So if you didn't get through the first time, try again. I got through on the first time.

Fiddle-Faddle Community Regular
Fiddle-Faddle
Posted

I called and got through! I was told that they had only had them in a few stores as a test. She couldn't tell me what the results were (apparently, that's "proprietary info"), but she made note of my request.

She didn't ask for my name, either, so maybe I'll call again from my cell phone! ;)

Vote often!!!

jerseyangel Proficient
jerseyangel
Posted

Ok--I just had the nicest chat with Kate at Starbucks. She said she's had close to 70 calls about the gluten-free brownies today! One of her friends, who is also a Starbucks asst. manager, has Celiac--so she really understands what we're up against when eating out.

She also feels that this is a large, untapped source of business for them. (her words)

I asked her if she minded if I discussed our chat on the message board and she said it was fine! She wants me to urge everyone to call in and ask about Celiac-friendly food at Starbucks. She said she'll be happy to sit and field our calls all day long :D

If only there were more folks like her out there.....but it is a start, and I'm excited.

She asked me where I was calling from, but not my name.

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ab123 Rookie
ab123
Posted

I just called and they said that they are looking at all the foods that they sell and seeing where they can satisfy ALL costumers needs. She said that they are acutally looking to incorporate not just gluten free foods, but others as well. She said that are accounting for everyone that calls...kind of like voting in a way I guess. She also said that they are looking at the possibility of gluten free cookies, muffins, etc. SO EXCITING!!

HannahHannah Apprentice
HannahHannah
Posted

Something else for you to add to your calls...!!

In the UK, Starbucks already sell gluten free Belgian Chocolate Cake (as well as gluten free sandwiches, though they usually sell out within an hour of opening!) It's a lot like the brownies and every time I have seen it being served, the staff are using either a paper bag, or clean tongs.

They're getting the message here in the UK - let them know there!!

confusedks Enthusiast
confusedks
Posted

Does anyone have a number to call? I don't have time to look, but would love to call and vote for gluten-free brownies!!!

Kassandra

jerseyangel Proficient
jerseyangel
Posted
Does anyone have a number to call? I don't have time to look, but would love to call and vote for gluten-free brownies!!!

Kassandra

It's 1 800 235-2883 X0

Per jerseygrl's post :)

happygirl Collaborator
happygirl
Posted

Just called and the very nice rep said they had received a ton of calls about it....said to encourage others to call.

jerseygrl Explorer
jerseygrl
Posted
  • Author

YEE-HAW!!

This is awesome. I certainly don't know of anywhere else you can get a gluten-free bakery good from a national retailer.

I hope this is the start of something great. When I called they did take my first name.

JNBunnie1 Community Regular
JNBunnie1
Posted
YEE-HAW!!

This is awesome. I certainly don't know of anywhere else you can get a gluten-free bakery good from a national retailer.

I hope this is the start of something great. When I called they did take my first name.

OMG I will drive to corporate and personally hug the people if I could get a gluten-free brownie once in a while without having to make them myself. And you know how good they'd be, too.....

mommy2two99 Newbie
mommy2two99
Posted

I will call, too!! Fantastic!

tiffjake Enthusiast
tiffjake
Posted
I will call, too!! Fantastic!

Me too. I am confused now. My friend just called last week and sent this email to our group:

After seeing the recent post about Starbucks, I called them to ask whether they were evaluating a gluten-free brownie. The representative said unfortunately they are not evaluating anything gluten-free at this time.

She said several years ago they did once have a brownie that happened to be gluten free but it wasn't by design for the gluten-free market. She felt bad having to break the news, and said they have been getting a lot of calls from people involved in Celiac Groups.

She did capture my feedback that gluten-free baked goods like biscotti would be appreciated and said they do listen to customer feedback. So maybe the calls will help.

Here's the number in case you want to contact them.

1-800-235-2883

press 0 for a person

Christine

medictao Newbie
medictao
Posted

Just called this a.m. and got right through to someone. I was told that they do not have anything directly in the pipeline but are in the process of evaluating some new product lines, and a g.f. product is one. Sounds like it could be positive. The only question asked was what state I was in. If I get some free time, I might call back again :)

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