Jump to content
This site uses cookies. Continued use is acceptance of our Terms of Use and Privacy Policy. More Info... ×

  • Welcome to Celiac.com!

    You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.



  • Celiac.com Sponsor (A1):

    Celiac.com Sponsor (A1-M):

  • Get Celiac.com Updates:
    Support Our Content
    eNewsletter
    Donate

Aveeno Says Product Is Gluten Free But Lies!

Terbie
 Share

Recommended Posts

Terbie Apprentice
Terbie
Posted

I just got off the phone is an Aveeno customer service representative and I am completely pissed off!

I asked if a particular product is gluten free and she said that it is. Then I asked if it contained oats (because lots of Aveeno products do) to see if there might be a chance that I would get glutened from the oats and the woman said that she didn't know.

Then, I asked if there oats were certified as gluten free and she had to go ask her manager. She came back and said that their products are only tested for wheat. She said that their oats and parsley aren't certified gluten free.

Parsley?!? Huh?

I doubled checked that I heard her correctly and she said yes. That the only thing that they test for is wheat, NOT GLUTEN.

How is your product gluten free if you don't test for it?!?

Answer: "Because we say it is."

Excuse me?!?!?!?

Not only that, the woman started lecturing me on the fact that I need to educate myself about gluten because it's found not only in wheat, but also in parsley!!! Parsley?!?

I said that gluten is found in wheat, barley, and rye, not parsley. I also told her that wheat free and gluten free are NOT the same thing and that they shouldn't tell people that their products are gluten free if they are only wheat free because that could seriously hurt someone. She said that I needed to educate myself more on gluten because I obviously didn't know what I was talking about.

WHAT THE?!?

PLEASE contact the company with me and demand that they stop telling people that their products are gluten free when they really only test for wheat in their products! Here is their contact info online: https://www.aveeno.com/contact-us.jsp

Also, don't try the number on the back of your Aveeno product. I called it and person on the other line said, "Hi, this is Universal Studios." I called again to double check and behold, the number on the product is wrong. Here is the correct number I got off the website: 1-877-298-2525

Stop using all your Aveeno products! Even if they said that they are gluten free because apparently they don't actually test for it!

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


MyMississippi Enthusiast
MyMississippi
Posted

Gluten in Parsley????????????????????????? :lol:

It's hard to get "good help" these days.

ShayFL Enthusiast
ShayFL
Posted

Barley and parsley sound similar phonetically. She is sooooo confused. I avoid their products anyway because of the oats. I use mostly Dove and Burt's Bees that I know are safe.

ravenwoodglass Mentor
ravenwoodglass
Posted
I just got off the phone is an Aveeno customer service representative and I am completely pissed off!

I asked if a particular product is gluten free and she said that it is. Then I asked if it contained oats (because lots of Aveeno products do) to see if there might be a chance that I would get glutened from the oats and the woman said that she didn't know.

Then, I asked if there oats were certified as gluten free and she had to go ask her manager. She came back and said that their products are only tested for wheat. She said that their oats and parsley aren't certified gluten free.

Parsley?!? Huh?

I doubled checked that I heard her correctly and she said yes. That the only thing that they test for is wheat, NOT GLUTEN.

How is your product gluten free if you don't test for it?!?

Answer: "Because we say it is."

Excuse me?!?!?!?

Not only that, the woman started lecturing me on the fact that I need to educate myself about gluten because it's found not only in wheat, but also in parsley!!! Parsley?!?

I said that gluten is found in wheat, barley, and rye, not parsley. I also told her that wheat free and gluten free are NOT the same thing and that they shouldn't tell people that their products are gluten free if they are only wheat free because that could seriously hurt someone. She said that I needed to educate myself more on gluten because I obviously didn't know what I was talking about.

WHAT THE?!?

PLEASE contact the company with me and demand that they stop telling people that their products are gluten free when they really only test for wheat in their products! Here is their contact info online: https://www.aveeno.com/contact-us.jsp

Also, don't try the number on the back of your Aveeno product. I called it and person on the other line said, "Hi, this is Universal Studios." I called again to double check and behold, the number on the product is wrong. Here is the correct number I got off the website: 1-877-298-2525

Stop using all your Aveeno products! Even if they said that they are gluten free because apparently they don't actually test for it!

I would toss that product it may be counterfit with an interesting phone number like that. Did you read the rep the UPC code to verify that it was actually a product of theirs, not that that couldn't be faked also.

I also avoid their products and since you were talking to a rep in heaven knows where I agree with Shay that they were most likely saying barley. I do agree they are giving misleading info though if they ignore the oat issue.

Terbie Apprentice
Terbie
Posted
  • Author

I bought the product at a huge chain grocery store (Ralphs) a few months back before I knew that you really shouldn't use beauty products that aren't gluten free. I hadn't used it yet.

Counterfeit? Geez, that would be a twist! I figured that they just changed their phone number.

Aveeno makes that product because the woman on the phone knew what I was talking about, so at least that's true.

All I know is, I wanted to post my experience just in case people were searching online about Aveeno because what they said on the phone doesn't lead me to believe their product is safe and I wanted people to know. Plus, mixing up parsley and barley would be really amusing if it wasn't so dangerous. The woman was SO sure that she knew what she was talking about. Sigh. :rolleyes:

Phyllis28 Apprentice
Phyllis28
Posted

I am sorry to hear Aveeno customer reps are not trainned well. I always use Dove products.

I usually start a conversation or e-mail with one of the two following statements depending on who I am talking to:

Is your product gluten free? Does it contain any wheat, oats, rye or barley?

OR

Does your product contain an wheat, oats rye or barley?

I try to never assume the person on the other end of the phone actually knows what gluten is.

  • 9 years later...
Mark Hammer Newbie
Mark Hammer
Posted

Are people directly sensitive to gluten on their skin? I thought the whole fear of gluten was it making its way to your digestive system. 

https://www.mayoclinic.org/diseases-conditions/celiac-disease/expert-answers/celiac-disease/faq-20057879

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


mbrookes Community Regular
mbrookes
Posted
21 hours ago, Mark Hammer said:

Are people directly sensitive to gluten on their skin? I thought the whole fear of gluten was it making its way to your digestive system. 

https://www.mayoclinic.org/diseases-conditions/celiac-disease/expert-answers/celiac-disease/faq-20057879

That is also my understanding. I can see concern about lip products, but who eats deodorant? Shampoo? I close my mouth in the shower. 

Gemini Experienced
Gemini
Posted

I will also add that people who have skin sensitivities either have an additional wheat allergy or with DH, skin is almost always very sensitive overall.  The gluten reaction is caused by gluten making it's way into your gut, which does begin at the mouth.  So, if you cannot shower without ingesting wheat/barley containing shampoo into your mouth, or have additional allergies, use a gluten free shampoo.  Otherwise, it is not a problem.

  • 1 month later...
Moggy Apprentice
Moggy
Posted

I've got dh, and cannot tolerate wheat on my skin. Shampoo residue stays on hair, hands go on hair, then to mouth. Same with skin cream. If I have to touch a gluteney thing I wash my hands. Cross contamination is a real thing.

The Aveeno rep sounds infuriating. Nowadays I presume even gluten-free labelled products are not gluten-free until ive checked. Ive been glutened too many times. Its marketing blurb, they dont care about our health. 

The 20ppm thing is a joke too. I cant be the only one to react to that level. Anyway, eat enough 20ppm products it all.adds up. 

Companies get away with it because they are allowed to.

 

 

  • 1 year later...
Lover89 Newbie
Lover89
Posted

Gluten cannot be absorbed by the skin according to the Mayo Clinic.  A rash can occur from gluten products, but it is not part of a celiac diagnosis, but of a secondary diagnosis.  So if you’re simply “celiac,” then you shouldn’t worry unless you have the other diagnosis as well. 
 

https://www.mayoclinic.org/diseases-conditions/celiac-disease/expert-answers/celiac-disease/faq-20057879

 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing
  • Celiac.com Sponsor (A19):


  • Member Statistics

    • Total Members
      130,966
    • Most Online (within 30 mins)
      7,748
    Kemi
    Newest Member
    Kemi
    Joined
  • Celiac.com Sponsor (A20):

  • Forum Statistics

    • Total Topics
      121.4k
    • Total Posts
      1m
  • Celiac.com Sponsor (A22):



  • Celiac.com Sponsor (A21):


  • Upcoming Events

  • Posts

    • trents
      Diagnosed gluten allergy but not Celiac

      By trents · Posted

      I don't think we can say that just one thing, whether vitamin D deficiency or emotional trauma, or a viral infection, or what ever is always what triggers the onset of celiac disease. We do know there is a genetic component to it and there is increasing evidence that factors creating gut dysbiosis (such as overuse of antibiotics and preservatives and environmental toxins) are major players. Hybridizing of heirloom wheat strains to increase the gluten content by multiples may also be a factor.
    • trents
      Blood results

      By trents · Posted

      Thanks for the follow-up correction. Yes, so not 10x normal and the biopsy is therefore totally appropriate to rule out a false positive or the unlikely but still possible situation of the elevated lab test number being caused by something besides celiac disease. 
    • Waterdance
      Diagnosed gluten allergy but not Celiac

      By Waterdance · Posted

      Thanks. I believe I can trace my gluten and milk allergies to specific traumas in my life. I've had some quite severe traumas over my lifetime. Mostly in my history I was so out of sorts surviving that diagnosing gluten sensitivity/allergy/celiac was just not on the table for such a survival mode existence. Vitamin D makes sense too. Now I take very good care of myself, I have a rock solid stability and I do take 1,500 IU of D daily. It's more obvious to me now what's causing problems and so most of the time I only eat protein and vegetables. I cheat sometimes. I end up paying for it though. 
    • Heatherisle
      Blood results

      By Heatherisle · Posted

      Thanks everyone for replying. Actually made a mistake when stating the lab range for results, should have been 0.0-7.0 not 0.7 u/ml. She was 19 u/ml. I’m afraid science bamboozles me especially trying to understand all the IgA’s and other bits!!!!Regular blood results like full blood count etc not so much!!!!
    • John767
      Diagnosed w Celiacs, but reacting to gluten-free Digiorno Pizza AND Kraft Zesty Italian Dressing

      By John767 · Posted

      DiGiornos gluten free pizza at one point was  made from a dough derived of wheat starch...yet they were able to call it gluten free probably because it came in at under 20ppm for gluten.  Apparently the recipe was changed and the pizza not longer contains a wheat starch derived crust.  As for the Heinz dressing, it could be an issue with cross contamination with wheat barley and or rye somewhere during the production process.  If you read how Frito-Lays (on their website) designates items gluten free, you will understand the variances in the lengths companies go through in deciding when to put on a gluten free label and when not--Frito-Lays is pretty solid.  Also being in Canada, they may follow a common international rule of less than 20ppm of gluten is all that is required to be labeled gluten free regardless of the grains used to manufacture the product (common in Europe, Central, and South America)...it took a couple of really rough mornings after consuming some Dura Damm (labeled as gluten free outside the USA) for me to realize that it was a gluten reduced beer. Same with Mahou Beer which actually says in Spanish "suitable for celiacs", unfortunately it is not suitable for this celiac and of course the following day was really rough as well...really take the time to read the ingredients because had I read the ingredients of  Mahou's "suitable for celiacs" "sin gluten" beer I would have noticed that it was made from cabada (Spanish for barley)...hope this helps...        
×
×
  • Create New...