Jump to content

  • Welcome to Celiac.com!

    You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.



  • Celiac.com Sponsor (A1):

    Celiac.com Sponsor (A1-M):

  • Get Celiac.com Updates:
    Support Our Content
    eNewsletter
    Donate

Having Problems Getting Test Results From York Lab

Jeepster

Recommended Posts

Jeepster Apprentice
Jeepster
Posted

Anyone else experiencing delays from York Labs in getting back their FoodScan test results? I was charged for the test back in January and still haven't received my results. I have emailed them and was told "another week" - I hope I haven't wasted my $379 on this...

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


bmorrow Rookie
bmorrow
Posted

I didn't have any problem with York. I requested that they email me my results and they did that, before they mailed out the package. I received my results in approximately two weeks. I would email them again.

Beverly

debmidge Rising Star
debmidge
Posted

I found York customer service to be very good, our test results took very long too, but we eventually received them. We did it during the end of the Summer and the Florida hurricanes held it up. York accepts emails, so if you want to contact them that way, they'll respond. I've had questions after the test and contacted them via email and they got back to me within the week.

kvogt Rookie
kvogt
Posted

I too suffered a prolonged delay with some implausible excluse. The receptionist was sympathetic, but unable to actually help. I suspect the wait is on the other end (England). I think the US "branch" give a too optimistic estimate of turn around. Regarding answers to questions... I found them sloppy in their monitoring of email and "John" was hard to get ahold of after the sale.

Jeepster Apprentice
Jeepster
Posted
  • Author

Kvogt -

How long was your "prolonged delay" if you don't mind me asking? I was billed for the test the first week of January - so I'm over 2 months now without any results and really needing an answer as to other possibilities as to why I'm so sick.

kvogt Rookie
kvogt
Posted

Sorry for the slow reply. My delay was like 5-6 weeks. I was expecting 3 weeks, especially since I paid for the faster delivery. They said their lab had "email problems". I was unimpressed with their reason. I suggest you call and complain - loudly.

red345 Apprentice
red345
Posted

If you put the test on your credit card, I would call up and dispute the charge with your credit card company, informing them that you are unable to secure a reliable response from the company. You'll have your test sooner rather than later this way, I assure you.

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


Jeepster Apprentice
Jeepster
Posted
  • Author

I spoke to John the director at the Florida office of York Labs late yesterday and he promised to have my results emailed to me today or I would get my money back. I'll keep you posted as to what happens.

Jeepster Apprentice
Jeepster
Posted
  • Author

John the director at York Labs (Hollywood, FL location) promised me I would have my results no later than 3/17 and he came through. The 2 page lab results were emailed to me, with the rest of the package being shipped first class.

(I am severely reactive to 14 different food items including corn, soy, dairy, eggs, etc. plus another 4 items were shown to be moderately reactive and I should rotate them. No wonder I've been so sick.)

Melanie Rookie
Melanie
Posted

I mailed mine 3 weeks ago and hope to hear soon (expecting to wait 4-6 weeks). Do you think I should contact them after 8 weeks. Glad you heard.

Jeepster Apprentice
Jeepster
Posted
  • Author

Melanie -

I would start calling after 8 weeks, don't use the email. They blew off my emails asking about the results with no response at all.

  • 2 weeks later...
Melanie Rookie
Melanie
Posted

Hi, I got my test results today. I'm a little confused by them but thought I would let you know I got them. I think it took 4 to 5 weeks.

KaitiUSA Enthusiast
KaitiUSA
Posted

If you don't understand them then maybe someone here would be able to help

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
  • Celiac.com Sponsor (A19):


  • Member Statistics

    • Total Members
      131,772
    • Most Online (within 30 mins)
      7,748
    Brandi J
    Newest Member
    Brandi J
    Joined
  • Celiac.com Sponsor (A20):

  • Forum Statistics

    • Total Topics
      121.4k
    • Total Posts
      1m
  • Celiac.com Sponsor (A22):



  • Celiac.com Sponsor (A21):


  • Upcoming Events

  • Posts

    • Scott Adams
      Gluten free stuff

      By Scott Adams · Posted

      The following two lists are very helpful for anyone who is gluten sensitive and needs to avoid gluten when shopping. It's very important to learn to read labels and understand sources of hidden gluten, and to know some general information about product labelling--for example in the USA if wheat is a possible allergen it must be declared on a product's ingredient label like this: Allergens: Wheat.      
    • trents
      Gluten free stuff

      By trents · Posted

      Tammy, in the food industry, "gluten free" doesn't mean the same thing as "no gluten". As Scott explained, the FDA (Food and Drug Administration) allows food companies to use the "gluten-free" label as long as the product does not contain more than 20 ppm (parts per million) of gluten. This number is based on studies the FDA did years ago to determine the reaction threshold for those with celiac disease. And the 20 ppm figure works for the majority of celiacs. There are those who are more sensitive, however, who still react to that amount. There is another, stricter standard known as "Certified Gluten Free" which was developed by a third party organization known as GFCO which requires not more than 10 ppm of gluten. So, when you see "GFCO" or "Certified Gluten Free" labels on food items you know they are manufactured with a stricter standard concerning gluten content. Having said all that, even though you may read the disclaimer on a food item that says the spices may contain wheat, barley or rye (the gluten grains), you should be able to trust that the amount of gluten the spices may contain is so small it allows the total product to meet the requirements of gluten free or certified gluten free labeling. I hope this helps.
    • Tammy Pedler
      Gluten free stuff

      By Tammy Pedler · Posted

      As soon as I see gluten free I read the labels. I always find stuff that I cannot have on the products them selfs. Like spices, when the labels says  everything listed and then after like say garlic salt then the next thing is spices. When it says that that can contain wheat and other things I can’t have.. 
    • Scott Adams
      Do some people with Celiacs develop hypoglycemia?

      By Scott Adams · Posted

      While hypoglycemia isn't a direct, classic symptom of celiac disease, it's something that some individuals with well-managed celiac disease report, and there may be a few plausible explanations for why the two could be connected. The most common theory involves continued damage to the gut lining or nutrient deficiencies (like chromium or magnesium) that can impair the body's ability to regulate blood sugar effectively, even after gluten is removed. Another possibility is delayed stomach emptying (gastroparesis) or issues with the hormones that manage blood sugar release, like glucagon. Since your doctors are puzzled, it may be worth discussing these specific mechanisms with a gastroenterologist or endocrinologist. You are certainly not alone in experiencing this puzzling complication, and it highlights how celiac disease can have long-term metabolic effects beyond the digestive tract.
    • trents
      Ibuprofen

      By trents · Posted

      Paracetamol, aka, acetaminophen (Tylenol) just does not do anything for me as far as pain relief. It does help with fevers, though.
×
×
  • Create New...

Important Information

NOTICE: This site places This site places cookies on your device (Cookie settings). on your device. Continued use is acceptance of our Terms of Use, and Privacy Policy.