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What Do You Make Of This Response

hermitgirl

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hermitgirl Contributor
hermitgirl
Posted

I contacted Nioxin in regards to their ingredient labeling. According to their site, all their products are gluten free. According to the ingredients label on their system 3 treatment, the second ingredient is hydrolized wheat protein.

When I asked about this, Nioxin responded with this:

"Thank you for your email.

All NIOXIN products are gluten free. NIOXIN does contain Wheat Protein which

is gluten free. Gluten is a component of wheat. Wheat can have gluten but

gluten can not have wheat.

If you need further assistance, please let us know.

Customer Relations Department

1-800-628-9890"

I am just confused as I thought that Wheat Protein contained gluten, and that hydrolized wheat protein was something that those who have gluten issues need to avoid. I have a topical issue with gluten and tocopherols, which was why this came up.

Any enlightenment would be appreciated.

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Lisa Mentor
Lisa
Posted
All NIOXIN products are gluten free. NIOXIN does contain Wheat Protein which

is gluten free. Gluten is a component of wheat. Wheat can have gluten but

gluten can not have wheat.

That customer service rep needs to find a new line of work.

Open Original Shared Link

Hydrolyzed vegetable protein is a phrase that under federal regulation should not be used on a food label. Food processors have to identify the "vegetable." So you might read "hydrolyzed wheat protein," which would not be gluten free, or "hydrolyzed soy protein," which is gluten free.

OptimisticMom42 Apprentice
OptimisticMom42
Posted

Sounds like a politician

hermitgirl Contributor
hermitgirl
Posted
  • Author

Thanks for the input. I thought it pretty much went against everything I have read up on so far.

jerseyangel Proficient
jerseyangel
Posted
Wheat can have gluten but

gluten can not have wheat.

What does that even mean??? :blink:

That is the most convoluted product statement I've ever seen.

Foxfire62 Newbie
Foxfire62
Posted
I contacted Nioxin in regards to their ingredient labeling. According to their site, all their products are gluten free. According to the ingredients label on their system 3 treatment, the second ingredient is hydrolized wheat protein.

When I asked about this, Nioxin responded with this:

"Thank you for your email.

All NIOXIN products are gluten free. NIOXIN does contain Wheat Protein which

is gluten free. Gluten is a component of wheat. Wheat can have gluten but

gluten can not have wheat.

If you need further assistance, please let us know.

Customer Relations Department

1-800-628-9890"

I am just confused as I thought that Wheat Protein contained gluten, and that hydrolized wheat protein was something that those who have gluten issues need to avoid. I have a topical issue with gluten and tocopherols, which was why this came up.

Any enlightenment would be appreciated.

When in doubt, leave it out!

Crayons574 Contributor
Crayons574
Posted

I'm with FoxFire....... "when in doubt, leave it out!" :)

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ThatlldoGyp Rookie
ThatlldoGyp
Posted

It is on the unsafe ingredient list, which I trust a lot more than some random customer service person who may or may not have been properly educated about gluten. Call customer service and ask to speak to a manager, ask for an e-mail to send the unsafe ingredient list along with the response that you received from their company. Nioxin is clearly NOT gluten free if it lists Hydrolyzed wheat protein, please avoid it if you have issues. As others have said, "When in doubt, leave it out!"

Safe travels out there!

Gyp's mom!

Here is the Nioxin ingredient list:

Open Original Shared Link

hannahp57 Contributor
hannahp57
Posted

I have read that like six tiimes and it makes no sense. "wheat can have gluten but gluten can not have wheat" ?? that doesnt make sense to me at all! apparently im not the only who found that statement completely assinine. i dont think they know they're allergens very well

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