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Red Robin

ryebaby0

By ryebaby0
in Gluten-Free Restaurants

Recommended Posts

ryebaby0 Enthusiast
ryebaby0
Posted

We were in Harrisburg PA and made a special effort to get to their Red Robin, since we had read so many good things about the chain. But the waiter just looked at us in horror when we told him what we needed, came back and said the kitchen "just couldn't promise something hadn't been in the fryer" but it was "probably" okay.

Trying to decided what to do, we asked for the manager, who was about 12 years old :) and arrived to tell us that the onion straws are fried with the french fries, none of the food could be prepared without gluten (I started to explain what that meant and he goes "oh, I know what it is") and he just couldn't do anything about it. This is at 2 in the afternoon. I said I guess we should drink the sodas and leave, he goes "Oh, okay then, but don't worry about the sodas" He comped our sodas and we left.

I was so bummed I almost cried. So the moral is, always, always check, and never rely on others' results because Your Gluten May Vary :)

Joanna

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VegasCeliacBuckeye Collaborator
VegasCeliacBuckeye
Posted

Make sure to email the corporate office and tell them that you did not have the same experience as other people at Red Robin and you had hoped for a "consistent" product.

Judyin Philly Enthusiast
Judyin Philly
Posted

Oh Joanna--I'm so sorry..Did you read ALL the THREADS???

Did you read my Easter Dinner Horror Story?????

Bronco is absolutly right. I'll try to find the thread of what i did and what happened after I wrote corporate office...IF YOU WANT TO EAT AT A RED ROBBIN....YOU MUST...MUST...MUST...CALL AHEAD HONEY.

I KNOW SOMETIMES YOU CAN'T AND I DIDN'T EITHER THAT ONE TIME AT A DIFFERENT RESTURANT...

I'm in the middle of fixing dinner and will post later and promise i'll forward the thread or i'll bump it up. Never did it before so I'll have to figure that one out.

hang in there...

Judy in Philly

wolfie Enthusiast
wolfie
Posted

Oh man! That stinks!! I have had good experiences at RR for the most part. I would definintely write their corporate office. They even gave me a printed out gluten-free menu last time I was in there.

ryebaby0 Enthusiast
ryebaby0
Posted
  • Author

Hey Judy:

Yeah, I know that they aren't all the same and I did remember that someone had a lousy experience. My celiacs were actually okay with it, I was the one so disappointed. My in-laws live in Exton, so I was hoping we could eat there sometime at their Red Robin (they LOVE to eat out and have made it clear they find their son/grandson's dx overly dramatic and unnecessary) and now I'm afraid to get my hopes up.

So you guys think I should write? I feel like it is spitting into the wind -- this guy was really clear that gluten-free was an impossibility, and who am I to tell them how to let the franchisees run stuff? (My son is getting in the car and he goes "Mom -- promise me there will be no emails to somebody about this...")

Joanna

  • 2 weeks later...
dhramos2003 Rookie
dhramos2003
Posted
We were in Harrisburg PA and made a special effort to get to their Red Robin, since we had read so many good things about the chain. But the waiter just looked at us in horror when we told him what we needed, came back and said the kitchen "just couldn't promise something hadn't been in the fryer" but it was "probably" okay.

Trying to decided what to do, we asked for the manager, who was about 12 years old :) and arrived to tell us that the onion straws are fried with the french fries, none of the food could be prepared without gluten (I started to explain what that meant and he goes "oh, I know what it is") and he just couldn't do anything about it. This is at 2 in the afternoon. I said I guess we should drink the sodas and leave, he goes "Oh, okay then, but don't worry about the sodas" He comped our sodas and we left.

I was so bummed I almost cried. So the moral is, always, always check, and never rely on others' results because Your Gluten May Vary :)

Joanna

I am sorry about what happend to you but i was diagnosed about a year ago and have been eating there since before that they do have a gluten free menu and you can always get your burger wraped in lettuce in stead of the bun there fries are gluten free, cheses, fruits, guacamole,salsa,black beans, buzzard wings, sliced turkey, turkey patty,protein burger, pulled pork, grilled chicken breast, eggs hard boiled or fried, rice, deasoning salt, cobb salad without bread, crispy chicken salad w/o bread and grilled chicken instead, and the fajita fiesta pollo salad w/o tortilla strips are all on there gluten free menu

hope you can enjoy your meal next time

ryebaby0 Enthusiast
ryebaby0
Posted
  • Author

Well, this particular Red Robin had no knowledge of and no interest in a gluten-free menu. Nada. It wasn't like we didn't know enough to ask, they were just really interested in getting us to leave in favor of a less labor-intensive group....

And p.s. -- their fries (at least at this location) aren't gluten free, since they are fried in the same oil as the onion straws and chicken....

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Judyin Philly Enthusiast
Judyin Philly
Posted

Joanna,

I sent you 3 long emails to your box and then pm'd you

didn't you get any of the info i sent re: writing the letter and the responce i got from corp RR??????

I wrote you and spent alot of time finding the thread and forward it.

let me know please.

judy in philly

ryebaby0 Enthusiast
ryebaby0
Posted
  • Author

Ummm, I got _one_ but the link didn't work. Hm? What's up with that?

Judyin Philly Enthusiast
Judyin Philly
Posted
Ummm, I got _one_ but the link didn't work. Hm? What's up with that?

>Shortcut to:

>Open Original Shared Link

here is the link again.

see i don't know how to do this either..that's why i ask for your personal address and i can forward it to you or many you can do a cut and past of

>Open Original Shared Link and paste into internet browser and see if it pulls it up.

i could do a past of the LONG LONG THREAD INTO A PM???

JUST THINK YOU SHOULD READ MINE AND OTHERS IMPUT.

JUDY IN PHILLY

Judyin Philly Enthusiast
Judyin Philly
Posted

JOANNA

JUST DID A LONG CUT AND PAST OF WHOLE THREAD AND SEND IT FROM THE OPTIONS ....

IT'S IN A PM. IF YOU PRINT IT OUT I CAN TAKE IT OUT OF MY PM'S AS MY MESSAGE BOX IS 90% FULL AND WILL DELETE WHEN YOU READ.

JUDY

2Boys4Me Enthusiast
2Boys4Me
Posted

If we find a Red Robin (very few of them in Canada, but we're going to Disneyland in Dec) that's gluten-free friendly, do any of you know if they have any "Kid-friendly" items? Or is it all quesadillas and mushroom-swiss burgers that no 6 year old would ever eat?

Judyin Philly Enthusiast
Judyin Philly
Posted

Just ck'd the major web site for Red Robin Resturants and there are none in FL.

But the rest of you can ck on this site and see where they are.

This is a REALLY KID FRIENDLY PLACE. IT'S A NEAT SITE TO CK OUT

JUDY IN PHILLY

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Sweetfudge Community Regular
Sweetfudge
Posted

What a bummer! I have had to send back food at red robin's before, but it's my husband's fave place to eat, so I've learned to be flexible. I really like their mushroom burger, I just ask them to send it out without the bun, and they put the mushrooms in a cup on the side. It's really yummy (if you can eat the cheese on top too). I also have ordered their steak fajitas and just brought my own corn tortillas, warmed and wrapped in foil. I have yet to see if they will cook my gluten-free pasta, cuz their seafood pasta dish was my favorite...but I need to look in to that one, cuz the sauce probably has gluten too. I have thought about making my own seafood alfredo dish...not that confident yet.

Oh, another good story. The RR near us just came out with the Fried zucchini appetizers, and last time we went, i spent the whole meal drooling over the table next to our, where they were enjoying them. I fought off my tears dilligently with DH holding my hand, and the next day I set out to create my own! They were DELISH! I mixed some flour with seasoning salt, sliced the zucchini, dipped it in egg mix, then in the flour mix, and fried it up in a little oil for a few minutes. At the end I sprinkled on a bit of mozzarella. OMG they were so good I ate 2 entire zucchini! I couldn't even wait for them to cool, so I had a sore mouth afterward, but it was so wonderful!!! DH even liked them, said they were good and crispy. I know that doesn't help much wit the eating out, but I thought I'd add it in anyway :)

Good luck to you in your dining!

2Boys4Me Enthusiast
2Boys4Me
Posted
Just ck'd the major web site for Red Robin Resturants and there are none in FL.

But the rest of you can ck on this site and see where they are.

This is a REALLY KID FRIENDLY PLACE. IT'S A NEAT SITE TO CK OUT

JUDY IN PHILLY

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Thanks Judy. I'm pretty sure they have one in Victoria, but Ty is rather "selective". Read: picky. I'll see if I can check out a menu on line. I did find a pizza place where we can just show up and 20 minutes later we can have a gluten-free pizza. We'll have something there for sure.

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