Anybody Shop At Costco?

[Juliebove]

We recently started shopping at Costco. I am very impressed with their produce!

[stolly]

Hi , I just called them today as well, same thing, Mam we can't help you, you have to give us the bar code then we will call you back, and guess what Trader Joes called back with in 15 minutes! They also acted like I was a pain in the neck. The thing is that " Artificial flavouring is bad for you" and " Natural flavouring is either gluten free or not and what is worse is that their fresh fruit like their green apples are sprayed with somekind of oil that I probably should stay away from. i think that they are serving the people who think they get more for there money but are you really getting more if you : never can find anyone to help , they are rude, they usually answer with I don't know, so what good does that do me? I asked them so are you saying I should go to the store buy all the food stuff it in my fridge then call you and read you the bar code and hope thet you answer me truthfully. So I asked them to emil me ( So that I have it in writing) " Sorry mam I do not have access to a computer.

I wonder how honest they are? I do not know? I need to see their Gluten Free list in Writing.

Just a suggestion...I saw lots of products at Cosco I was interested in but didn't want to buy unless gluten free...you can make a list of the products and product numbers in question while you walk through the store for other purchases, then email Costco about the products in question. I received an email 1-2 days later saying they would be back in touch soon because they needed to check with the individual companies/manufacturers. I received an email several days later with all of the info I requested. I was very please with their service considering the amount of products they sell. I think it would be difficult for them to keep an up-to-date list since their products/inventory changes often.

[celiac-mommy]

I received an email several days later with all of the info I requested.

Do you have a list of those products you inquired about? Anything extra you can share helps us all a lot!!

[stolly]

Do you have a list of those products you inquired about? Anything extra you can share helps us all a lot!!

Yes, I posted them in another thread about Costco in April, but here is the actual email response. The grilled chicken breast strips, 181761, are Costco's version of Perdue Shortcuts, but they are Kirkland brand.

Dear Holly,

Thank you for your email to Costco Wholesale.

Sorry it took so long, but these products are all by different vendors. Here are the answers to these specific products.

-Baby wipes, 29309 Gluten Free

-Chocolate covered raisins, 835671 Gluten Free

-Spiral ham and glaze, 77421 The ham is Gluten Free, but the Glaze contains Gluten

-Trail mix, 16889 (individual bags) and 12224 (large bag) Both are Gluten Free

-Rotissiere chicken salad, 34557 Contains Gluten

-Vanilla ice cream, 948400 Gluten Free

-Grilled chicken breast strips, 181761 Gluten Free

-Aidells Chicken Broilers, 252762 Gluten Free

-Jelly Belly, 12173 Gluten Free

Thank you,

Brenda

Costco Wholesale Corporation

[celiac-mommy]

Thanks Holly!!

[dollamasgetceliac?]

Just a suggestion...I saw lots of products at Cosco I was interested in but didn't want to buy unless gluten free...you can make a list of the products and product numbers in question while you walk through the store for other purchases, then email Costco about the products in question. I received an email 1-2 days later saying they would be back in touch soon because they needed to check with the individual companies/manufacturers. I received an email several days later with all of the info I requested. I was very please with their service considering the amount of products they sell. I think it would be difficult for them to keep an up-to-date list since their products/inventory changes often.

That is strange, because the person I talked to said that I had to call all the manufacturers that are not Kirkland. I told him that I had been a customer for several years and had spent thousands of dollars on food and paper and even my computer. The thing is that perhaps if I call a larger store I might get better customer service. i think that if they strt labelling their products it would save all of us a lot of time and money.

[JennyC]

Just a suggestion...I saw lots of products at Cosco I was interested in but didn't want to buy unless gluten free...you can make a list of the products and product numbers in question while you walk through the store for other purchases, then email Costco about the products in question. I received an email 1-2 days later saying they would be back in touch soon because they needed to check with the individual companies/manufacturers. I received an email several days later with all of the info I requested. I was very please with their service considering the amount of products they sell. I think it would be difficult for them to keep an up-to-date list since their products/inventory changes often.

I refuse to shop like this unless the product is something that my son is dying to have. I have a lot of loyalty to the brands that disclose gluten in their ingredients. It makes our lives so much easier. I don't want to carry around lists or write down bar codes. I can remember when someone posted here about Target (Anchor Farms) and their similar barcode policy and people were really upset, yet we tolerate the same behavior from Costco. I do shop at Costco, but I do not buy their Kirkland brand food products. I also agree their customer service reps are RUDE.

[dollamasgetceliac?]

Jenny I will have to agree with you People must be treated equaly even if they have a Handicap. Our Handicap is a hidden handicap. I feel honored when somebody respects me whether I am in a wheel chair or suffering in silence. In some stores they will show you the item tell you whether they like it or they say hey we have this new item etc... Now that is being human. But to have someone treat you like dirt... I don't think so.

I also need to save money on food , but time is money , and if I am exhausted ( due to my illness) I would like to be helped. So I guess yes I would like to support the stores that treat me right. After all if my day is going to be ruined because some person told me off, it is not worth it. They seldom have anyone helping out in the store.