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Glutened At Gluten Free Restaurant!

ranger

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ranger Enthusiast
ranger
Posted

Yesterday, my DD and I went to a restaurant that is known for it's gluten free menue. I ordered a spinach salad, pork chops, and ms. pot. with gravy, even emphazising the gluten free part several times. Also, I'v eaten there several times with no problem. When she brought my salad, she also pluncked down a nice gluteny dinner roll ( on a separate plate)! I told her , nicely, to take it away. I should have left, but thought it would be safe. I got glutened! I am so mad! Today, the same restaurant is having that Chef to Plate deal. Do you think that I should call them and let them know what happened? I hate to get anyone in trouble, but I hate to be this sick. Has anyone else had this happen and how did you handle it? And, I quit smoking yesterday and I can't even snack which is making it that much harder. I'm really mad. But, I feel a little better Now!

Susan

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mushroom Proficient
mushroom
Posted

The wait staff obviously don't get it. Yes, I think you should tell them. Could it have been the gravy?

lizard00 Enthusiast
lizard00
Posted

Yeah, I'd call them and tell them. They can't fix what they don't know is wrong.

BUT, since they have taken the time and made the effort to make gluten-free offerings, please be sure to commend them for their efforts. You don't want this to backfire and they decide it's not worth the hassle if people are just going to fuss.

mattathayde Apprentice
mattathayde
Posted

i would call and complain for sure.

now not to be a devil's advocate but are you sure you got glutened and not just sick from something else? i dont know what your symptoms are so for you it might be blatantly clear when you get glutened where as for some one like me it is not extremely clear

-matt

kenlove Rising Star
kenlove
Posted

I would call them too, I work with chefs all the time in Hawaii and I know they want to know when someone is not happy.

It is the "O": national chain with the gluten-free menu, I'll never go back there.

They've hit strike 3 and then some...

ken

Yesterday, my DD and I went to a restaurant that is known for it's gluten free menue. I ordered a spinach salad, pork chops, and ms. pot. with gravy, even emphazising the gluten free part several times. Also, I'v eaten there several times with no problem. When she brought my salad, she also pluncked down a nice gluteny dinner roll ( on a separate plate)! I told her , nicely, to take it away. I should have left, but thought it would be safe. I got glutened! I am so mad! Today, the same restaurant is having that Chef to Plate deal. Do you think that I should call them and let them know what happened? I hate to get anyone in trouble, but I hate to be this sick. Has anyone else had this happen and how did you handle it? And, I quit smoking yesterday and I can't even snack which is making it that much harder. I'm really mad. But, I feel a little better Now!

Susan

ravenwoodglass Mentor
ravenwoodglass
Posted

I was a chef for years and we were known as the one place in town where folks with allergies could go. Do call them and let them know. I would also make a point of thanking them for the efforts. In addition I would make sure that the waitress writes NO BREAD or FLOUR - GLUTEN FREE on the ticket. That clearly lets the kitchen know and might help her remember.

If she then plopped a roll in front of me I would ask for the manager and chances are they might even comp your meal. Our restaurant would have.

kbtoyssni Contributor
kbtoyssni
Posted

I would absolutely call and complain/discuss the situation. When a restaurant has a gluten free menu and I get glutened or something else suspicious happens, I definitely call.

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AlexMartin Newbie
AlexMartin
Posted

I'm actually suffering from stomach pains because of eating out at a restrauant as we speak (well, type). They told me it would be no problem and even knew what gluten was. I'm mad but I'm probably not going to call. I just won't eat there again.

mattathayde Apprentice
mattathayde
Posted

it happened to me today, the idiot at 5 guys didnt change his gloves, i should have said something but o well shoulda, clouda, woulda. at first i wasnt sure if i had gottened glutened or something else but im starting to get a bit of fog so i think i did.

gar, last thing i need now with having a final meeting for an independent study, a final, and a boat load of work left for a final critique on wed morning.

o well thursday evening i go home for the summer mostly and get to have mom's cooking :)

-matt

DownWithGluten Explorer
DownWithGluten
Posted

Yeah something similar happened to me a few weeks ago. A restaruant that allegedly has a separate kitchen and everything for no gluten. I got food, all seemed dandy. Then later that night I had one of my gluten-attacks. There was really nothing else in the day that could have caused it. I am disappointed. Now I am afraid to go back there. I'd eaten there once before and was fine. Don't know what happened last time. <_<

I've been gluten-free for 2 years now, and have only gotten "glutened" twice taht I can think of (that time, and sometime this past December). The time in December, there was no doubt in my mind what caused it after the fact. But this time sucks because I'm not sure what happened and now am paranoid about going back. :(

tom Contributor
tom
Posted
....and now am paranoid about going back. :(

Did you talk to the manager about it?

I think you should, for all sorts of reasons.

Maybe the kitchen is doing something fundamentally wrong, which he/she is unaware of, and half the time any celiac eats there they get sick & don't go back.

Then their gluten-free business drops off to the point it's discontinued.

For all we know it'd be easily fixable if brought to the manager's attn.

DownWithGluten Explorer
DownWithGluten
Posted
Did you talk to the manager about it?

I think you should, for all sorts of reasons.

Maybe the kitchen is doing something fundamentally wrong, which he/she is unaware of, and half the time any celiac eats there they get sick & don't go back.

Then their gluten-free business drops off to the point it's discontinued.

For all we know it'd be easily fixable if brought to the manager's attn.

No, haven't done that. Maybe I should. I'm thinking maybe it was their salad for some reason. I got grilled cheese (With gluten free bread...I hope). They knew I was gluten-free and i think I would have noticed if it was "real" bread. So that was probably made separately. I don't know why I'm thinking maybe it was the salad, since I doubt that required much kitchen work, thus maybe was just pulled from a shared bowl or something. Not sure. Maybe I should ask. The other time I went there, I got gluten free pizza and was fine (which to me is akin to the grilled cheese). Hmm.

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