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Red Robin

cap6

By cap6
in Gluten-Free Restaurants

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Judy3 Contributor
Judy3
Posted

I went to Red Robin here in my town the other night and after a strange conversation with the waitress and a few sips of water we left without eating. They didn't have the buns although the corporate office assured me they did. The gluten free menu I was handed was nothing more than a typed piece of paper stating so many disclaimers and relieving them of liability that I decided that it was not worth the risk. The waitress didn't have a clue either.. I think it depends on the store, the one in Green Bay WI is not the place to try!! I did however go to a new restaurant that has a gluten free menu and dedicated friers etc and had a burger and fries and it was delightful!! The owner's family has people with Celiac so they are very aware of what they need to do!! I'll be a frequent flier there I think, much more comfortable!!

The general manager at my Red Robin tracked me down somehow and called me to discuss what happened and has now sent me a $40 gift card to please come try again. She said everyone involved has been reprimanded and retraining is happening. She even gave me the name of a waitress to ask for who also has Celiac and eats there every day she works.. So we'll see what happens next time!! I hope my experience was a fluke because I really used to love Red Robin...

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silk Contributor
silk
Posted

"So after all of the complaining I did about RR, I have to confess.....I called the local RR today and they said they do have the dedicated fryer and Udi's buns. I took my daughter to lunch there and it was fabulous! The only bloat I got was from being completely full of an amazing hamburger. Pretty spendy so that won't happen often but it is nice to have options!"

So you were able to have the fries AND the hamburger? SWEET. I can't wait till that works out here where I live.

Yes, and it was amazing. The manager told me that had a regular fryer and a non-allergen fryer just for fries. Judy3, I hope that works out well for you...

pricklypear1971 Community Regular
pricklypear1971
Posted

Well, after all of these great reviews, here I sit at Red Robin @ Tucson Mall.

And they DON'T have gluten-free buns.

So, I'm a bit bummed.

silk Contributor
silk
Posted

Well, after all of these great reviews, here I sit at Red Robin @ Tucson Mall.

And they DON'T have gluten-free buns.

So, I'm a bit bummed.

I'm really sorry. Do you live in the Tuscon area? Maybe you could e-mail corporate office or even the local RR and request that they get the buns??????

msmini14 Enthusiast
msmini14
Posted

I am glad to hear you all have had a good experience =) I am happy RR offers buns but I probably wouldnt order my chicken sandwich with bread again because it fills me up to quickly. I love my lettuce wraps now and I cant believe I just said that lol.

pricklypear1971 Community Regular
pricklypear1971
Posted

I'm really sorry. Do you live in the Tuscon area? Maybe you could e-mail corporate office or even the local RR and request that they get the buns??????

Yes, I do. Thought of emailing. I may do it.

BeFree Contributor
BeFree
Posted

"I love my lettuce wraps now and I cant believe I just said that lol."

I have a new love for lettuce wraps too! Though I've been just making them at home, not ordering them out.

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Darn210 Enthusiast
Darn210
Posted

I am glad to hear you all have had a good experience =) I am happy RR offers buns but I probably wouldnt order my chicken sandwich with bread again because it fills me up to quickly. I love my lettuce wraps now and I cant believe I just said that lol.

We love our local RR. They take good care of us when we are there. My daughter usually gets the burger and fries. I doubt that she will ever eat the gluten free buns. We went to a restaraunt in Boston once and they provided a gluten free bun for my daughter's burger. I was not expecting it and tried to send it back. They assured me it was gluten free (sent out the manager and everything). I tasted it and it was pretty good. She wouldn't eat it because for almost half her life she's been eating bunless hamburgers. Now they don't taste right to her with a bun...which in the long run is not such a bad thing.

silk Contributor
silk
Posted

We love our local RR. They take good care of us when we are there. My daughter usually gets the burger and fries. I doubt that she will ever eat the gluten free buns. We went to a restaraunt in Boston once and they provided a gluten free bun for my daughter's burger. I was not expecting it and tried to send it back. They assured me it was gluten free (sent out the manager and everything). I tasted it and it was pretty good. She wouldn't eat it because for almost half her life she's been eating bunless hamburgers. Now they don't taste right to her with a bun...which in the long run is not such a bad thing.

It was nasty hear today and the RR is right down the street from where I work so I popped in to get a burger to take back to work. I don't know but I am pretty sure that they have replaced the mayo with crack cocaine! It was that good. I'm sold on RR. Now I don't have to stay away because I can't eat there but I do have to stay away because it is not friendly to my waistline! :P

rarmama Apprentice
rarmama
Posted

Went to RR tonight, had a delicious turkey burger on the gluten free bun. Was going to get the lettuce wrap, because I thought the bun might not be that great, but it was really good! They also made sure to cook my fries separately and not season them, and left the chipotle sauce off the burger. This is the first time i've eaten in a restaurant since going gluten free, and I actually don't feel all bloated and gross and tired like I usually do! I never even realized how gross I normally feel until I didn't feel that way this time...weird! Totally impressed with Red Robin.

xjrosie Apprentice
xjrosie
Posted

I tried out RR last night. It was the first time since my daughter's official diagnosis that we ventured out to a restaurant.

When I went in, I went up to the hostess and asked if they did indeed have a gluten free menu. She said absolutely. She then went on to inform me that in their kitchen they do have a specific area that is gluten free and all non-gluten free food is never allowed in the area to avoid cross-contamination. The fact that she was so knowledgeable and offered the gluten-free menu to us to look at while we were waiting to be seated made me pretty comfortable in taking my family there.

However, from the time we were seated at our table (6:35, because I checked in on FB) to the time I finally got my bill, paid, and walked out (8:18) kind of distracted from the wonderful food we had. Yes, they were busy, but it took over a half hour to get our food. And I would have thought that for bottomless drinks, they would have offered a refill.

Anyways, because of the excellent food and the knowledge of celiac disease, I might try it again. Because of the customer service, it will definitely be a while before I go back.

Oh, and maybe this is a regional thing, but the gluten-free menu we were provided had a grilled salmon sandwich on it. FYI, they said they no longer carried it. But this is Michigan and maybe they only do salmon certain times of the year.

gluten-enemy Newbie
gluten-enemy
Posted

Last time I went to RR, they were less than accomidating. It was a bum deal. I highly doubt the ones around here have the gluten free bun.

AMBSneakySnack Newbie
AMBSneakySnack
Posted

Had one on Saturday!!! Thought it tasted like Udi's. It was so exciting to go to a restaurant and eat a hamburger on a BUN!! Now if they could only cook their french fries in gluten-free oil, I'd be in heaven!!

I had one a few days ago, and it was very good, and I would highly recommend Red Robin to the gluten free community. I've eaten their steak fries without seasoning every time I have visited Red Robin and I have never had a reaction (and I have a pretty sensitive stomach). I've always heard that the fries are gluten free. Red Robin has always been good at accommodating me, they know what gluten free is and they have a gluten free menu if you ask for it.

silk Contributor
silk
Posted

I had one a few days ago, and it was very good, and I would highly recommend Red Robin to the gluten free community. I've eaten their steak fries without seasoning every time I have visited Red Robin and I have never had a reaction (and I have a pretty sensitive stomach). I've always heard that the fries are gluten free. Red Robin has always been good at accommodating me, they know what gluten free is and they have a gluten free menu if you ask for it.

I found that they were very accommodating as well. My daughter and I sat very near the cook station so I could clearly hear what was going on. The manager told the staff that they had a gluten free order and that they needed to get the food allergy board out...which must mean that they have a separate surface they use for gluten-free food. He also told them to switch utensils and gloves and that they need to use the allergen free oil to cook the steak fries in. I was pretty impressed because it went so smoothly and we did not have to wait any longer for our meal than anyone else seemed to. I looked at the ingredients on their seasoning salt there and it seemed to be safe so I used it on the fries with no problems. I am very sensitive to gluten and react very quickly. I have eaten there 3 times in the past 2 weeks and have had no problems at all. It was kind of cool this last time that I went in with my husband because the waitress who served my daughter and I the first time remembered who I was and again we got excellent service. I think that whenever we have a positive experience in a restaurant, we really need to praise and promote the business. When people are told that they are doing a great job, they try even harder to deserve the praise.

upwitht21 Rookie
upwitht21
Posted

I happened to read this thread before we made a trip to Minneapolis (4 hours from where we live) so we decided to have lunch at red robin since it was close and wow am I glad we did!!!

The manager came out and told me all about what they do to avoid cross contamination, they actually had a menu I could choose from and the food was amazing!!!!

Very happy customers and we will for sure be going back. Just wished we had one closer.

Jess

hillary13 Rookie
hillary13
Posted

I just called my local Red Robin and they assured me that they could provide me with a gluten free meal!! This just made my day because I love their food!!!!

Monael Apprentice
Monael
Posted

I took my son to Red Robin on Sunday and it was awesome! AT first I was a bit worried because the waitress said she didn't have a gluten free menu but they had wheat free buns... I was a bit miffed and when I asked for specifics she offered to have the manager come over. When he came over he told me he was the food manager (I really don't remember the exact words he used but it meant that he was in charge of the food preparation). He gave me a gluten free menu (it was a printout, not like their regular menu) and assured me regarding the gluten free buns. The buns were so good I had my son taste them to tell me whether they were the same as what he had LOL. It was delicious and I had no reactions so I am delighted. I wish I could find those buns at the store.

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