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Chipotle

RonSchon

By RonSchon
in Gluten-Free Restaurants

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RonSchon Explorer
RonSchon
Posted

So I was stuck out for about 18 hours yesterday, and really needed to get some good food about 12 hours into the day.

I thought about my options, and decided on a burrito bowl from Chipotle.

While I was standing in line, i thought over and over - do I just order the right/safe ingredients or do I tell her I have celiac disease. There were a lot of people in line, and I've never done it before in this kind of setting so I was nervous.

I decided I couldn't afford yet another contamination if I could help it, so I told the first woman.

Instantly she swung into action - what will you want? I told her. She got out new/fresh canisters of all of those ingredients and new utensils to scoop them with.

Before starting she wiped down the counter extra good.

It was so good to see well trained employee's.

They are going to be my first choice in eating out for a quick meal.

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Darissa Contributor
Darissa
Posted

WOW what a great experience. We've never had that kind of experience at Chipotles. Maybe they have changed their practices. Do you mind telling what City you were in? I've asked for new/uncross contacted containers of the food, and they always say they don't have any, only what is on the line. They have never offered to get new containers, even after I've asked. I am happy you had a good experience. We haven't tried ours for a year or so because of getting sick from cross contact, so maybe we will try them again and see if they have new practices. Thank you for sharing your positive experience. We will check our local Chipotles again. We live in the Phoenix area.

Darn210 Enthusiast
Darn210
Posted

What excellent service. Not all franchise type establishments operate the same so if you got great service at that location, I would give them all your business. We had a Maggie Moo's (ice cream) that gave us great service like that and they got all of our ice cream business until they went under :(

RonSchon Explorer
RonSchon
Posted
  • Author

This was in Flagstaff, AZ.

Tonight I'm going to write Chipotle corporate and let them know how great the experience was, and how absolutely important it is for us.

Having a teenager respond with well trained understanding was so much more than I expected.

Giambi Newbie
Giambi
Posted

Wow, that sure ain't gonna happen in my part of the world. All the Chipotle's I've been to here in SW Ohio are totally rude. I was at the Springboro location once and a women told the girl behind the counter that her little boy had peanut allergy. The girl literally said "well, we don't sale peanut butter and jelly burritos here. So what do you want"!! The women decided to eat elsewhere.

That said, I love Chipotle's. Delicious stuff! :)

RonSchon Explorer
RonSchon
Posted
  • Author

Giambi,

That stinks, obviously the franchise owner in that area is hands off the day to day operation. The chain is so popular that they must make plenty of money without being a well run operation.

ravenwoodglass Mentor
ravenwoodglass
Posted

This was in Flagstaff, AZ.

Tonight I'm going to write Chipotle corporate and let them know how great the experience was, and how absolutely important it is for us.

Having a teenager respond with well trained understanding was so much more than I expected.

You may not have the same great experience with others that work there. It would be great if that was a routine process for dealing with gluten avoiding customers.

I hope you remember the name of the person that waited on you. They deserve a raise!

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heathenly Apprentice
heathenly
Posted

Wow, I hope the ones in Tucson are so accommodating! Would love a veggie and rice bowl!

  • 2 weeks later...
Mom-of-Two Contributor
Mom-of-Two
Posted

I have eaten at Chipotle probably 20 times since my diagnosis and never had a problem. They immediately take gloves off, wash hands, and put new gloves on. I get a bowl, and they get a new container of cheese from the back, because they use gloves instead of utensils in the cheese. They are nice and accomodating and because of that, get lots of our business :)

bartfull Rising Star
bartfull
Posted

I'd be willing to bet that those who have had good experience got a server who either has celiac or knows someone who does. My Mom used to eat at a local restaurant where the manager's aunt had it, so she knew what to do. It was the ONLY place Mom knew she could eat safely, and it also just happened to be the best reataurant in the area. They're still open, so if anyone ever happens to be in the Plainfield/Brooklyn, Connecticut area, check out Cozy Corner. I MISS that place!

lovegrov Collaborator
lovegrov
Posted

Last time I looked, Chipotle doesn't have franchise owners. All of the restaurants are owned by the company.

richard

RonSchon Explorer
RonSchon
Posted
  • Author

Last time I looked, Chipotle doesn't have franchise owners. All of the restaurants are owned by the company.

richard

Look again. I know a franchise owner.

kittty Contributor
kittty
Posted

Service and quality must vary a lot from place to place. The last time I ate at Chipotle (before going gluten-free) there was uncooked pork in my burrito bowl. I told the manager, and she didn't care at all and didn't even offer a refund so I just threw it in the trash. Ended up calling the local health department about it. It turned my stomach, and the thought of eating there again makes me feel nauseous :(

justlisa Apprentice
justlisa
Posted

I'd be willing to bet that those who have had good experience got a server who either has celiac or knows someone who does. My Mom used to eat at a local restaurant where the manager's aunt had it, so she knew what to do. It was the ONLY place Mom knew she could eat safely, and it also just happened to be the best reataurant in the area. They're still open, so if anyone ever happens to be in the Plainfield/Brooklyn, Connecticut area, check out Cozy Corner. I MISS that place!

I'm in NE Connecticut... I haven't heard of it, but I'm googling now... :)

Juliebove Rising Star
Juliebove
Posted

Did the food taste good? I've never eaten there because my dad said the food was flavorless.

lovegrov Collaborator
lovegrov
Posted

Look again. I know a franchise owner.

Look again, Ron. I was only going by info from the Chipotle website:

"Chipotle does not franchise."

Open Original Shared Link

I did hear rumor that Chipotle might have franchised a very few restaurants early on, but it hasn't done so for years now.

They do, however, have Chipotle employees who oversee their restaurants.

richard

greystone Newbie
greystone
Posted

Chipotle is my go to option for lunch twice a week as there is a location near my office. I loved this place before being diagnosed two years ago, I now get a bowl and never mention needing special care. So far so good for me.

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