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Question For Avon Representatives

debmidge

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debmidge Rising Star
debmidge
Posted

What is the purpose of the Order processing fee (see your receipts in your receipt book)?

Just curious as my Avon rep answered this differently each time I asked her....

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plantime Contributor
plantime
Posted

I don't know about Avon, but with Premier Jewelry, the order processing fee is to pay the folks that work in the warehouse, putting your order into its own little package.

debmidge Rising Star
debmidge
Posted
  • Author

I don't think it goes like that with Avon...I used to sell it years ago and I forgot what the fee was for. I thought it was to go to the Rep. to help with paying for their gas used to drop off their deliveries.....

plantime Contributor
plantime
Posted

When I sold Tupperware, the fee was for the consultant. With the jewelry, I don't get any of it. I wish I knew how Avon worked it, but I haven't sold Avon for 2.5 decades.

LL04 Newbie
LL04
Posted
When I sold Tupperware, the fee was for the consultant. With the jewelry, I don't get any of it. I wish I knew how Avon worked it, but I haven't sold Avon for 2.5 decades.

I do sell Avon and the total processing fee is .35 cents goes to Avon and .35 cents goes to your rep. I'm not sure why debmidge's rep wasn't able to answer that. Very simple really.

debmidge Rising Star
debmidge
Posted
  • Author
I do sell Avon and the total processing fee is .35 cents goes to Avon and .35 cents goes to your rep. I'm not sure why debmidge's rep wasn't able to answer that. Very simple really.

Lauralee: Thanks...but what is the purpose then for the .35 cents that the Rep gets? Is that to go towards gas for delivering your order? Now the fee printed on the receipt is .75 -- not to be petty but to whom does the .05 go?

I don't mean to sound petty but my rep is playing games with extra fees and she doesn't deliver the order to me: I have to pick it up. Before I fire her, I want to know the truth once and for all. To add insult to injury she charges tax on the fee.

I have been ordering from her for about 15 years now; an order almost every campaign. I always picked up the orders and she never charged the entire processing fee. I don't want to say too much only that she price goughed me on an item and then added the processing fee in and of course I had to pick it up from her. Co workers at work sell Avon and yes, they charge the fee, but then if I order from co worker I don't have to drive anywhere to pick it up. So before I fire the old rep or confront her about it, I want to know facts.

LL04 Newbie
LL04
Posted
Lauralee: Thanks...but what is the purpose then for the .35 cents that the Rep gets? Is that to go towards gas for delivering your order? Now the fee printed on the receipt is .75 -- not to be petty but to whom does the .05 go?

I don't mean to sound petty but my rep is playing games with extra fees and she doesn't deliver the order to me: I have to pick it up. Before I fire her, I want to know the truth once and for all. To add insult to injury she charges tax on the fee.

I have been ordering from her for about 15 years now; an order almost every campaign. I always picked up the orders and she never charged the entire processing fee. I don't want to say too much only that she price goughed me on an item and then added the processing fee in and of course I had to pick it up from her. Co workers at work sell Avon and yes, they charge the fee, but then if I order from co worker I don't have to drive anywhere to pick it up. So before I fire the old rep or confront her about it, I want to know facts.

I am a rep in Canada so I can't speak to what happens exactly in the US. I wasn't told much about why reps get half the fee by my manager, I just assumed it was for putting orders together and taking them to my customers. It used to be before we had this new on-line account managment system, that we could lie about how many customers we were placing orders for if we didn't want to charge a customer the processing fee. But with this new system you don't enter all of your products together, you put in each customer's order individually and then you transfer all the orders to the online order system where it automatically puts all the orders together to create one and in the process it charges the .70 cents (still in Canada) for EVERY customer. I suspect Avon was tired of getting ripped off it's .35 cents. For example, if I was ordering for 10 customers I would lie and say I was only ordering for 5 or whatever I wanted and that's how many times I would be charged the .35 cent Avon portion. Did I explain that okay? And by the way, tax IS charged on the fee in Canada too.

If I were your rep...it sounds like you've been a dream customer, (I'd love to have one like you), I'd suck up the .37 or so cents AND I'd be giving you a discount, especially if you come and get the order. But that's just me...if you ever move to the Vancouver area of BC, I'd love to be your Avon rep!!

Good Luck whatever you decide!

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  • 1 month later...
cnsz24 Newbie
cnsz24
Posted

i have a question for any avon representative as well....

i bought 2 items from my rep...they were 2 for $6.99 (mascara)

so i ordered two...

she brought them to me today, and my reciept looked something like this:

1 @ 3. 49

1 @ 3.49

order processing charge .75

TOTAL: $7.74

LOCAL TAX: $4.00 !!!!!!!!!!!!!!!!!!!!!!!!!

Amount Due: $11.74

so...i asked her why the tax was so much? i live in philly, PA, and sales tax is 7% here. she proceeded to tell me that it was a fee for shipping and "stuff." now, i'm a nice person and all, and i think that maybe she is slow or mentally challenged in some way...(i'm not being mean. i'm totally serious. she called me on tuesday, i talked to her, and then she called me the next day, and said "are you okay? i've been trying talk to you for weeks now...") so...can someone verify the whole tax/shipping thing? thanks!

debmidge Rising Star
debmidge
Posted
  • Author

From what i know, the cost of items and shipping are subjec to the 7% tax.

7% of $7.74 = at best .55 cents not $4.00

Tell her in a tactful way that your bill needs to be corrected and don't pay her the $11.74. Tell her the tax comes to .07cents on the dollar (if that's an easier way for her to process the information).

As for me, I am still unsure of what the heck the .75 cents is for in the first place.

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