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Be Careful About Neutrogena Gluten-free Information

rbh

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rbh Apprentice
rbh
Posted

I had a long conversation with a customer service representative at Neutrogena about their coding of "gluten-free" products. Apparently, until very recently, they did not determine whether their products contain barley, rye or oats; they only checked for wheat. If a product did not contain wheat, they called it "gluten-free" -- even though they had no idea whether it contained barley, rye or oats. They are only now starting to verify the true gluten-free status of their products. So, if you call, some products will be coded as gluten-free in the rep's database, but the further information will say "free from wheat." This means that the product has not yet been verified to be free from rye, barley or oats. On the other hand, there are some products that will specifically say free from wheat, rye, barley and oats. Unfortunately, you have to ask the rep to give you this further information. I spoke with someone yesterday who told me that all sorts of products were gluten-free, when it turns out that they are only known to be wheat free. The rep I spoke with today was much more careful. (I'm optimistic that many of their products will indeed turn out to be gluten free -- but they can only confirm a small number for now.)

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jerseyangel Proficient
jerseyangel
Posted

rbh,

Thanks for the heads up!

And welcome to the board :D

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