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Grocery Store Stocking Craziness

TrillumHunter

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TrillumHunter Enthusiast
TrillumHunter
Posted

I went to another local grocery store for the first time since being diagnosed. The first thing I do, of course, is check to see if they have gluten-free stuff. Imagine my horror when I find right between the gluten-free bread mix and gluten-free pancake mix VITAL WHEAT GLUTEN!!! Where is the head smacking smiley? It was the same thing in the flour aisle. So, I'll be on the phone this morning to make two calls. First, to Bob's Mills to let them know stores need guidance as to what is appropriate to stock with the gluten-free items. Second, to the grocery chain to let them know this will impact their sales of these items and the loyalty of their Celiac shoppers as well. I would be hesitant to buy those things there because of sloppy handling and the increase of cross contamination. It seems like a little education is in order. :o :o :rolleyes:

Wish me success! I'll post the response I get.

Monica

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confused Community Regular
confused
Posted
I went to another local grocery store for the first time since being diagnosed. The first thing I do, of course, is check to see if they have gluten-free stuff. Imagine my horror when I find right between the gluten-free bread mix and gluten-free pancake mix VITAL WHEAT GLUTEN!!! Where is the head smacking smiley? It was the same thing in the flour aisle. So, I'll be on the phone this morning to make two calls. First, to Bob's Mills to let them know stores need guidance as to what is appropriate to stock with the gluten-free items. Second, to the grocery chain to let them know this will impact their sales of these items and the loyalty of their Celiac shoppers as well. I would be hesitant to buy those things there because of sloppy handling and the increase of cross contamination. It seems like a little education is in order. :o :o :rolleyes:

Wish me success! I'll post the response I get.

Monica

That is how it is stocked in health food stores to. I had sent my mom to get me some stuff and she came back with the wheat gluten bread mix.

paula

blueeyedmanda Community Regular
blueeyedmanda
Posted

Whole Foods stalks like this, it confused me the first time I went there. It is also this way in a few health food stores I have been too. The only time I see things seperated is when I go to Wegmans which has its own gluten free aisle or when I go to The Gluten Free Source in Dillsburg, which is all gluten free in the store.

Tim-n-VA Contributor
Tim-n-VA
Posted

I suspect that someone is thinking they are helping by putting all of the specialty flours together...

gfp Enthusiast
gfp
Posted
I suspect that someone is thinking they are helping by putting all of the specialty flours together...

I suspect your correct :D

The stupid thing is that grocery stores do this and then wonder why noone buys it!

The end result of course is they don't sell it and decide to stop stocking it....

So, I'll be on the phone this morning to make two calls.
Good luck....

You might mention the fact that there is no point stocking it for the majority of the people that are going to buy it... if they leave it under the gluten-flour!

Michi8 Contributor
Michi8
Posted

I was surprised to see the same product placement at my local Safeway. I pointed it out to the manager, but it didn't make a difference...still placed the same way. I think part of it is about putting specialty items together or keeping the smaller packages on the same shelves. Another issue is that companies pay for specific product placement. The bigger companies have the $ to pay for prime locations, all others get lumped together on the remaining shelf space...usually high up and out of reach. ;)

Michelle

nikki-uk Enthusiast
nikki-uk
Posted

I've tried many a time to point out 'the flour thing' at my local supermarket - but as soon as I try to explain cross contamination I tend to get looked at like this-> :blink: or the 'crazy lady' look LOL!!!

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dionnek Enthusiast
dionnek
Posted

I noticed this too at one of my local grocery stores and wouldn't buy anything b/c the glutinous flour package right next to the gluten-free stuff had flour dust all over it - I didn't want to risk bringing any of that into my house!

chrissy Collaborator
chrissy
Posted

i know this isn't helpful, but, there is something about reading "vital wheat gluten" that makes me snicker to myself----for celiacs, it is like a contradiction in terms!!LOL!!

TrillumHunter Enthusiast
TrillumHunter
Posted
  • Author
i know this isn't helpful, but, there is something about reading "vital wheat gluten" that makes me snicker to myself----for celiacs, it is like a contradiction in terms!!LOL!!

Ha ha! When I gave my neighbor some semolina and barley!! I told her, "Here's some poison, umm I mean semolina and barley!" We had a good laugh about it. When I saw that at the store that's what I thought to myself.

It helps to laugh at the ridiculousness of being previously known for my (ahem) excellent baked goods. Poison I tell you! Poison!!

M

grantschoep Contributor
grantschoep
Posted

I haven't seen this at my Local safeway, the put them above everything else, nice and separate. Probably someone that knows the difference. Though I have heard on this site a number of people who have talked to a store manager, and the manager goes and gets it moved right away. Probably some managers care, some don't. I figure most, if its not crazy busy, would take the time to listen and probably understand what your are explaining. Though, shelf space is critical in a store... so it does kind of suck for us at times. If a store doesn't change, especially if its a bigger store like Safeway, you can always call up some higher ups. As with others, some may care, some may not. But its always worth a try(or two or three or....)

Even if I wasn't going to buy that or shop there anymore. I sometimes like to ask or comment. Some food products, that I know aren't gluten free(no obvious ones of course), I sometimes email/call the company and ask anyways. Let them know we are out there. Not harrising or anything though

TrillumHunter Enthusiast
TrillumHunter
Posted
  • Author

I got a great response from Bob's Red Mill today. The regional manager called and talked for about fifteen minutes on how they educate the retailers that carry their gluten-free products. He was extremely courteous and said that calls from consumers helps make the case for placement. Then I got a terrific surprise! He asked if he could send me a sample box of all their new products and some marketing items. :D I, of course, said yes! So, go buy some Bob's Red Mill today! :lol:

Monica

Mango04 Enthusiast
Mango04
Posted

Yay for Bob's!

I once wrote a complaint card to Whole Foods about the whole placement issue. They generally post and publicly acknowledge all of the comment cards but mine just seemed to vanish into thin air. I don't think they wanted to do anything about the issue, but I did tell them I would no longer buy gluten-free flour at their store unless they decided to put just a little distance between it and the pure poison. :lol:

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