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- trents replied to Francis M's topic in Gluten-Free Restaurants5The Happy Tart review
You would think any business would see the wisdom of honoring a $50 gift certificate on the basis of customer satisfaction alone, apart from any questions about software glitches. -
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- trents replied to Francis M's topic in Gluten-Free Restaurants5
The Happy Tart review
So there was no physical, plastic card involved, correct? -
- Francis M replied to Francis M's topic in Gluten-Free Restaurants5
The Happy Tart review
When my wife attempted to open the online card in the store with a cashier, it would not work. We then showed the owner the link to the card, the online receipt that I got upon purchase, and even my bank statement confirming the purchase. That did not satisfy her, since she said she needed the link to open to reveal the gift ID num. They even admitted they... -
- trents replied to Francis M's topic in Gluten-Free Restaurants5
The Happy Tart review
Was the card itself lost or just the record or both?
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Absolutely my point with Kerrigan, the owner. She stood to secure many years of faithful patronage by simply inviting us in for a pastry or lunch. Or by simply producing another $50 e-card based on trust. We would have been highly satisfied. We are limited to a few restaurants in the area, and that would have been one. It was very disappointing, esp to my wife, to realize we can't patronize the place anymore.
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You would think any business would see the wisdom of honoring a $50 gift certificate on the basis of customer satisfaction alone, apart from any questions about software glitches.
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When my wife attempted to open the online card in the store with a cashier, it would not work. We then showed the owner the link to the card, the online receipt that I got upon purchase, and even my bank statement confirming the purchase. That did not satisfy her, since she said she needed the link to open to reveal the gift ID num. They even admitted they had a systems problem around that time.
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